Rosen Hyundai of Algonquin

Set up an appointment for a standard oil change for this last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. Then, for the next hour and forty five minutes, they left me sitting in the waiting room without any update. By the time they finally brought it back, I was assuming they had wrecked it while putting it through the car wash. Simply ridiculous. If you can't do an oil change, why would anyone trust you with a real service project? More

Purchased a 2009 Hyundai Sonata. Excellent professionalism and efficiency at this dealership. We got a good car at a good price, and the customer service provided by Jason was great. professionalism and efficiency at this dealership. We got a good car at a good price, and the customer service provided by Jason was great. More

I was greeted by Dominick upon entering the showroom and Dominick introduced me to Mark Rus. Mark was friendly, informative, and quickly arranged a test drive of a Santa Fe. During the test drive he offer Dominick introduced me to Mark Rus. Mark was friendly, informative, and quickly arranged a test drive of a Santa Fe. During the test drive he offered to extend the drive, which was not necessary. We discussed the differences in prices for 2013 and 2014 models, as well as the different equipment packages for the 2014s. I chose a 2014 GLS AWD with the Technology package. I changed my mind on color twice while in the showroom and Mark told me they would try to locate a vehicle and give me a call by Friday (2 days.) Mark called on Friday to tell me they had not located a vehicle in black and they were still working on it. I changed my color choice again (back to the original Iron Frost) and Mark called me on Saturday afternoon to say the car was at Rosen and would be ready for delivery that afternoon. During the delivery process they offered the standard protection packages (I declined them all) but were not pushy in the process. We had to wait about an hour to see the finance guy, because they were delivering several cars at the end of the day on Saturday. We were given access to the car and the opportunity to ask questions and simply get used to the new vehicle. Our finance person (I forget his name and it is not listed in the choices) was thorough and since I was financing through my bank, he offered several different options to get my finance business. He offered at least 3 different options, but he did it professionally and without pressure. When he realized I was sticking with my financing option, we moved on. The entire process for paperwork, etc was about 20 minutes or so. We were the last to leave the showroom (after closing hours), got our vehicle and left. My only quibble with the process was although I asked for carpeted floor mats as the only accessory, the vehicle came with a tow hitch, cargo net, cargo tray, cargo cover, and no floor mats all of which Rosen charged me for. I wish that had been explained up front and/or I had been given the option to decline the accessories. As it turns out the cargo cover is something I will use. Overall, an excellent experience. From walking into the showroom to delivery took 4 days, but total time spent in the dealership was about 3 hours. I would recommend Rosen Hyundai and Mark Rus for your next purchase. I will be having my Santa Fe serviced at Rosen (was a previous service customer with my Genesis Coupe) and Rosen will be my first stop for my next Hyundai as well!! More

Mark Rus made my experience at buying a new vehicle very pleasant. I would most definitely suggest using him when it comes to purchasing a new or used vehicle. Sometimes, making an investment such as purc pleasant. I would most definitely suggest using him when it comes to purchasing a new or used vehicle. Sometimes, making an investment such as purchasing a new vehicle can be a bit of a headache but Mark's professionalism and willingness to listen to what I wanted made things that much easier.... More

I wish I could give ZERO stars, yet, I'll chalk up this 1 star I have to give the Rosen Team for at least remembering my name. Here's a LONG story made a short as possible. They offered me an appr this 1 star I have to give the Rosen Team for at least remembering my name. Here's a LONG story made a short as possible. They offered me an approval (at least they claim they had one) on a new 2014, fully loaded, Santa Fe Sport Turbo. I had an issue with the credit, yet, had a co-signer with PERFECT credit. They wanted an EXORBITANT down payment, and they said they'd cap it at $575 monthly. They didn't... they wanted over $600 and more of a down payment, @ a $22% rate... CRAZY! All due to an investment property that I own, they claimed was in FORECLOSURE... which it ISN'T. Then, they said that they would locate the car I wanted. Guess what? THEY DIDN'T. They tried to push the one and only package in the Santa Fe Sport I wanted on me from their stock... Which wasn't ever close to the vehicle I wanted. Never made an attempt to even get the car of my choice... You know... The one they wanted to charge me 22% for??!! They told me that when I explained to them that other dealerships could locate the EXACT car I'm looking for... They said that those dealerships were LIARS... And, only wanted my money... Ah, hello POT, it's the KETTLE! And, to bring this story to an end. I found a dealership that approved my car loan at 4.8%, (YEP, 4.1%)... with way LESS of a down payment, and a monthly payment of almost a $150 LESS as well! Not only that., I bought the car from the new dealership the night THEY were expecting me at Rosen to enter their Juice Loan Program. Best part... I didn't go home with my car that night from the new dealership, as they were driving it back to their dealership that night from 500 miles away to be inspected. And, instead of my having to drive out there almost an hour away again that following day... THE DEALERSHIP DROPPED IT OFF AT MY HOUSE BEFORE 10 AM THE NEXT DAY! Stay away from Rosen! It's xx at it finest... and, that's all you'll get. Although, they may want to sell you a warranty on the xx they give you! it's a JOKE!! More

I'm a current graduate student down in Central Illinois. This past winter break my trusty Saturn died on me after 14 years of wear on tear. So it was time to look for my “first big girl purchase” Illinois. This past winter break my trusty Saturn died on me after 14 years of wear on tear. So it was time to look for my “first big girl purchase” and research new cars. Before I begin…you must understand the budget of a college student…let alone a student in graduate school…you're going to expect a decent salary…however, it is not what it is expected to be. I spent a whole night research small sedans that would suite my needs as a college student. My first priority was safety of course. Secondly, I wanted a car that would give me excellent gas mileage. I researched the Ford Focus, Honda Civic, Toyota Corolla, and Hyundai Elantra. Ford and Elantra were the two I was debating between. When I was researching the Rosen Hyundai I found an amazing deal online for the Hyundai Elantra. I immediately put my contact information in and was contacted the next morning! Toni was working with me to help me receive the online deal that I had claimed; I went in that day and met with his sales partner Mark. Immediately they were both amazing and were willing to work with me and my budgeting situation since I was in graduate school. Unfortunately, the first day I went in I was only able to talk for a little bit but I had immediate and wonderful service. Over winter break I was working long hours and while I was working Toni was staying connected to me via email, text and phone. He was amazing and was able to answer any question or concern I may have had when I was figuring out my financial situation. The Monday before Christmas I researched more Elantra’s on the Rosen lot and found my dream car. It had everything I could have ever imagined and more! I again put my contact information in and immediately was given an appointment to test drive it. Mark contacted me before my test drive and had the car ready to go for me. He showed me all of the details that were included and we took it for a test drive. As soon as I was back in the lot, I was sold. I told him my decision was made and I wanted to purchase this car. He contacted everyone that would be in the process of helping me with purchasing my car and we began the paper work. He explained everything very slowly and gave me exact details of different payment plans that would work with my current financial situation. It could not have worked out more smoothly than it did. They took the time to explain everything as well as give me several deals on purchasing my first car, becoming a first time buyer at their dealership, automatic start, and interior and exterior protection! It was incredible how well the entire dealership team worked together to give me the best price and experience for purchasing my first car. I believe Mr. Brandt (I could have the name wrong...sorry) worked with me and my mom to explain the financial phases in regards to payments and he was incredible! He talked with us about the financial situation and also gave us an incredible deal and wonderful conversations. I seriously could not have asked for a better experience, and because of them I have an amazing car that is going to last me for years. They have had several people check in with me and my experience with my car and if I needed anything. The whole dealership is amazing and I HIGHLY recommend going there if you want excellent service and an amazing vehicle. Thank you all again for helping me purchase my dream car! It could not have been done without the help of the staff from Rosen Hyundai in Algonquin! You’re truly the best! More

Bought Hyundai Elantra last Thursday at Rosen. It was our third Rosen Hyundai purchase over the last ten years. We worked with John Hutton who was friendly, informative, yet not pushy. We had almost bo our third Rosen Hyundai purchase over the last ten years. We worked with John Hutton who was friendly, informative, yet not pushy. We had almost bought a 2013 Elantra GLS when John told us the deal we could get on a 2013 Elantra Limited. Again, John told us the plusses and minuses and never pushed which we appreciated. We eventually purchased the Elantra Limited and we are sure we will be as satisfied as we have been with our other Rosen purchases. More

Purchase a 2013 Santa Fe Sport 2.0. My wife and I test drove both a FWD 2.0 and an AWD 2.4 from Rosen Hyundai on a Saturday. We just began to research the Santa Fe Sport, Toyota RAV 4, Honda CRV and a Ma drove both a FWD 2.0 and an AWD 2.4 from Rosen Hyundai on a Saturday. We just began to research the Santa Fe Sport, Toyota RAV 4, Honda CRV and a Mazda CX-5. During the next week I visited the various dealerships, test drove and asked each dealer to E-mail me a price for the car including, money factor, residuals and a price for a trade in of a 2012 Honda Pilot. My sales consultant at Hyundai, Dave Schultz, was the only person to e-mail me what I asked for. I had to call the 3 other sales people and ask again for the information I was looking for, not just the monthly payment they sent me. Dave’s hearing and price for the car was excellent and after 2 more e-mails, we had a final cost worked out which came within our budget. We came back on Thursday to test drive a 2.0 AWD in the exact color and configuration we wanted to purchase. We still had one more car to test drive and felt no pressure from Dave to close the deal that night. Dave is a professional. He respected my time and better yet respected my wife’s decision to drive the other three choices before making her decision. We purchased the car that Friday. In car sales reality, waiting 6 days between a test drive and a purchase is a long time. Dave was patient, followed up only one time and best yet, listened and understood our time constraints and need to do proper research. I went into the dealership on Dave’s day off and had the pleasure to work with the Sales manager Dominick Logan. I ask if he could clean up the car my wife wanted to test drive later that day and also had him do an appraisal on the Pilot. Upon our return the car was spotless, parked right in front ready for a test drive. They let us test drive the car without a sales person present which really solidified our decision to purchase the Santa Fe Sport. We were able to drive our neighbor roads and discover how compliant the Santa Fe’s ride is compared to the other 3 choices. We closed the deal on Friday at 4:00 taking a whole 10 minutes to sign the docs. Yaseen Ali of the finance department was outstanding. Dave delivered the SUV to my wife, educating her on all the new features, setting up her Bluetooth and answering any questions she had while being patient, professional and just a great guy to do business with. Rosen Hyundai, Dave Shultz, Dominick Logan and Yaseen Ali all provided a very relaxed, no pressure, enjoyable sales experience. More

Bought my 2nd Hyundai in 4 years from Rosen today. The Bought my 2nd Hyundai in 4 years from Rosen today. The salesman (Allen Manning) was great and there was no pressure or sales pitch. Everyone on the Bought my 2nd Hyundai in 4 years from Rosen today. The salesman (Allen Manning) was great and there was no pressure or sales pitch. Everyone on the staff was courteous and knowledgeable. The price for my new vehicle and the value for my trade-in were just what I wanted and they matched the pre-approved loan that I came in with so I was on my way out the door with the keys to my new car in no time. Very good experience and I will come back again. More

DO NOT EVEN WALK IN THE DOOR of ROSEN HYUNDAI! I have purchased a few cars over the years, and have NEVER had worse service than this place. I came in near closing time and they had me put down a $100 re purchased a few cars over the years, and have NEVER had worse service than this place. I came in near closing time and they had me put down a $100 refundable deposit to hold the car until the next day. The car I wanted has been selling out (I've been researching cars for 5 months and know they have been on a wait list etc, otherwise I would not have paid a deposit). The salesman was great, not pushy and very friendly. The deal seemed to be going good, until I walked into the finance department. The guy was as sleazy as they come. He was rushing thru paperwork and trying to get me to sign off on papers. I asked "What is the % rate, we have not even discussed interest rates" he said "12.9%" (the SUCKER RATE) I was like, xxxx no.That would have been a payment of$470 a month for 72 months. I am not paying that. He showed me my "trans union credit report" that read that my credit was supposedly in the mid 500's. Little did they know I had all of my credit reports run the week prior, and my trans union credit was really in the mid 600's. As I was standing up and walking out, he scurried and said he would try to get it lower. I told him I was not going to pay more than 6% interest. He came back with 11.9%. I told my dad to get up and that we were leaving. The finance guy told me that if I waited he would try to get it lower. In the end, the lowest he could scurry to get was 9%, but because it was that low, he had to use some "DEALER COUPONS" or something, and I would have to purchase a remote starter, GAP INSURANCE, and some other items after market.... in order to keep my interest rate low. Now, I asked him - "What the xxxx does me buying a remote starter or your GAP insurance have to do with my INTEREST RATE?" He said that if my rate was that low, (9%) his dealer has to pay over $1,000 in fees to get it that low. TOTAL BULL$%^&. Oh, they also were not going to give me the recent college grad rebate because my "credit was so low". We walked out. I ended up calling GERALD HYUNDAI in North Aurora (20 miles out of my way) and having them run my credit. I had chatted with Frank L there a few times over texts and over the phone. I literally told him I wanted the car, NO EXTRAS, no dealer added pinstripes, no GAP insurance, and that I wasn't going to pay more than 6% interest. I told him that I had somewhere to be at 6:30pm and that I wanted to literally come in, drive that car, read and sign papers and leave. It was literally the best car buying experience ever. I was able to do just that. I was at Gerald Hyundai for about 1.5 hours. Basically just chatting while they wrote up the paperwork, and I drove the car. Also, my interest rate on THEIR trans union had my interest in the 600's!!!!! In the end, my payment is only $340 for 72 months! My interest rate is where I wanted and I have the car I wanted without any extra crap on it! I got the college rebate, the loyalty rebate, and PAID $1,000 UNDER INVOICE for the car!!!! Here are my questions for you to think about: How is it that two different dealers ran my credit and they were WAY different? When will I get my deposit refund back from Rosen? How could the original interest rate be 12.9% but then within minutes of me walking out he was able to drop it down to 8.9%? Rosen Hyundai should be ashamed of themselves. Please, DO NOT SHOP AT ROSEN. Do your research and DO NOT SETTLE FOR having to buy a car with extras you don't want or need, (dealer add ons just jack up the price, Rosen had offered to remove them for me) Do not SETTLE for a high interest rate! Don't be afraid to walk out of the finance office, YOU HAVE THE POWER! More