Rosen Hyundai of Algonquin

Jamie was very professional, empathetic and understanding of the issues we were having with our car. The other service tech (im not sure of his name) was very unprofessional and jamie took the reigns over a of the issues we were having with our car. The other service tech (im not sure of his name) was very unprofessional and jamie took the reigns over and solved our issues quickly and professionally. it is a joke that these two people work in the same shop due to the fact that they are polar opposites. The managerial staff needs to look into the people he works with, because jamie cannot plug the sinking ship on his own. More

Positive experiences; Kyle is extremely helpful, prompt, friendly; ease of getting work completed has been positive; like receiving feedback from the service managers (Kyle) after work has been completed; w friendly; ease of getting work completed has been positive; like receiving feedback from the service managers (Kyle) after work has been completed; would buy other Hyundai at that dealership More

I have a Santa Fe and an Entourage, and have ALL my service done at Rosen. Kyle knows me and my cars, and is always helpful, knowledgeable, and ensures I get the service I've come to expect. I do not h service done at Rosen. Kyle knows me and my cars, and is always helpful, knowledgeable, and ensures I get the service I've come to expect. I do not hesitate to recommend Rosen Hyundai to anyone who is in the market for a car. More

With no appointment, I was greeted by Jamie Edwards, who not only took care of me immediately, but put me in a vehicle while mine was being worked on; he explained in detail the issues with my car. His kno not only took care of me immediately, but put me in a vehicle while mine was being worked on; he explained in detail the issues with my car. His knowledge, concern for my safety and his ability to make me feel comforted in a time of crisis was not only a sign of compassion, but that he truly was looking out for me. This was also an indication that he genuinely has the customers best interest at heart, we need to have more people like Jamie working for their customers, not just interested in taking their money. Upon picking up my car, he thanked me for my patience, when I was the one that was so thankful. Jamie should be acknowledged for a job well done, and some of the other employees should take note of his professionalism and follow his lead. More

Kyle is an outstanding service advisor, he helped me with all my car problems. He made my experience very enjoyable. He's very knowledgeable with the product and very friendly and courteous. all my car problems. He made my experience very enjoyable. He's very knowledgeable with the product and very friendly and courteous. More

I bought my car new in 2004 and have been coming for service to Rosen ever since. Everyone I've dealt with have been great. Kyle Monteith has gone above and beyond for me on several occasions and trea service to Rosen ever since. Everyone I've dealt with have been great. Kyle Monteith has gone above and beyond for me on several occasions and treats me like a very valued customer. I guess the best way to describe it is I feel like he has my back and wants me to feel secure with my vehicle. I now work an hour away from the Dealership but still bring my car in there every 3 months for scheduled maintenance. I just couldn't imagine going anywhere else. I look forward to my visits!Thanks, Kyle! More

John was great,helpful,knowledgable answered all questions we would recommend this dealer and John to anyone it's good to feel comfortable when buying a new car we went back the next day(we forgot o questions we would recommend this dealer and John to anyone it's good to feel comfortable when buying a new car we went back the next day(we forgot our umbrella in the old car) there were a few small marks that were maybe grease he had Xavier come out to clean it and he also was so nice all in all GOOD JOB JOHN!!!!! More

My overall experience at Rosen was great! When I first got to see the car that I was purchasing, there were some scuffs and they were taken care of right away. I felt at ease when talking with Mark, and got to see the car that I was purchasing, there were some scuffs and they were taken care of right away. I felt at ease when talking with Mark, and never felt the uncomfortable pressure that can come with purchasing a new car. More

Awesome. Our credit waa horrible Dave worked hours to get us a great car. He was in constant contact with us for 2days. Problem after Problem arose but Dave never gave up. He always had a smile on his f get us a great car. He was in constant contact with us for 2days. Problem after Problem arose but Dave never gave up. He always had a smile on his face and a positive. Attifude. Ae met him upon arrival at the dealershipand were very impressed. He didnt judge us. He worked to deal with our situation. My next car is going to be from Rosen and from Dave because he made that of an impression on me. Thank you Dave... More

This is the third time I've purchased a car from Rosen and was the most enjoyable and easiest experience of them all. Mark was outstanding and helped get my wife and I into a new Tuscon in preparation for and was the most enjoyable and easiest experience of them all. Mark was outstanding and helped get my wife and I into a new Tuscon in preparation for our baby in a few months. I had to trade in my beautiful Genesis coupe but he made a painfull experience be tolerable. More