Rosen Hyundai of Algonquin

I arrived at Rosen excited to buy my first new car, only to find out that the representative I had spoken with over the phone had given incorrect information, and the car I was hoping to buy was not actuall to find out that the representative I had spoken with over the phone had given incorrect information, and the car I was hoping to buy was not actually available. Having driven almost 2 hours to the location, I was less than happy. Mark took responsibility for his company, and did all he could to to make my drive worth it: He not only honored all the things the previous represenative had promised me, but also made sure that the car I got was exactly what I was looking for. I assumed I'd have to wait for a week or 2, but he had it delivered to the location the very next day! And I cannot say enough great things about his approach to customer service - I never felt pressured or uncomfortable, and he gave me tons of information so that I would know what to expect throughout the entire process (which was great, since I'd never been through it before!) Although the experience started out terribly, Mark turned it completely around, and I could not have asked for a better experience than what he gave me! More

I bought my 2007 Sante Fe GLS from Rosen Hyundai in October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: rust proofing, etc. The guy peddling the extended warranty was a smooth operator and we did the foolish thing of purchasing a Hyundai Advantage Wrap service agreement to the tune of $1443. The standard vehicle warranty was 10 years/100,000 miles so between that and the service contract, I thought I'd be covered for just about anything except the usual: tires, batteries, brakes, etc. At about 50,000 miles, my check engine light came on. I took it in today, 8/16/2012 to Rosen Hyundai to get a couple of air bag recall items fixed and to get the check engine light checked out. I figured I would not have to pay anything. Much to my unpleasant surprise, I was informed by the service rep that the cause of the issue is a gas tank vent valve and that was not covered under the warranty....of course. Cost to fix, $350!!! I was absolutely incensed. What the heck did I buy an extended warranty for? I checked my paper work, and of course, there is no mention of what was exactly covered by this "Advantage" warranty. I bought a $1,500 piece of toilet paper. I was also told when I dropped the car off that there would be a $68 diagnostic charge that would be put towards the cost of repair if they did the work. I was so mad about the part not being covered, I called my regular repair shop, and they said that is a common part that fails on Hyundai's and that he was surprised that that was not covered by a service contract. In other works, I've been screwed. When I went to pick up the car, I was handed a bill for $115 for "diagnostic" work! It cost $115 for some jamoke to plug the car into a diagnostic computer to put out the diagnose codes? I am NEVER setting foot in this dealership again. I feel like I've been flim flammed and sold a bill of goods. When new car time comes around, this place will be the last place I will shop for a car if that's how they treat their customers. This is the first time I needed warranty work(or so I thought) on the car, and the part was conveniently not covered. A lady was sitting there waiting for her car and she said the very same thing about their contract as well as a friend. Nothing seems to be covered by these useless contracts that are only money makers for slimy car salesmen. Live and learn. Steve Sartell Huntley, IL More

Kyle is always friendly, professional and courteous, and always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction More

I was very pleased with my car buying experience at Rosen. John Hutton was very knowledgeable about the Elantra, answered all my questions and did not use a high pressure buying philosophy, which I gr Rosen. John Hutton was very knowledgeable about the Elantra, answered all my questions and did not use a high pressure buying philosophy, which I greatly appreciated. He was friendly and caring and spent quality time with me, making sure I was satisfied with all aspects of my car buying experience. Dominick Logan did a fine job of making the price of my new Elantra fit my budget. I would highly recommend this dealership! More

I came to Rosen Hyundai because parents of a former student were very happy in their dealings with Rosen. On Tuesday, July 11th I grudgingly drove there and ended up at the service building. I whined student were very happy in their dealings with Rosen. On Tuesday, July 11th I grudgingly drove there and ended up at the service building. I whined to the man who met me that I didn't want to waste anyone's time, I just needed to gather info on their vehicles. I had an 18 year old 1994 little, red Cavalier that I had bought new. After 18 years it had become a part of my life, but it was getting old and I knew that eventually I'd have to do something. I also have a 2003 Chevy S 10 and didn't know which vehicle to replace. He led me to the showroom building and intriduced me to Chris and I again whined about my indecision. He very kindly introduced me to John Hutton who was to help me. I soon learned that John is a very skilled, sensitive salesperson who guided me through the purchase of my new silver Elantra. He listened intently as I answered his thoughtful questions about my driving habits and preferences. He then showed me Elantra models, all the while clearly explaining the purposes and benefits of the many features offered. John and Bob Williams and Chris were very understanding each time I cried as sentiment overwhelmed me. John took a picture of me with my "Little Red" and Chris is going to frame it. John will bring it with him when he comes to sync up my garage door opener! Everyone of my friends is in disbelief when they learn that I have traded in "Little Red" and how happy I am with my vert sporty silver Elantra, a.k.a Hi-Ho Silver! These reactions are all testament to the wonderful treatment I received from John Hutton. I am very thankful. More

I came in to get my car worked on and dealt with Kyle Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with what needed to be done. I have dealt with him before, and he consistently goes the extra mile to ensure the best service is provided. Because of this, I would definitely recommend this dealership to friends, family, coworkers, etc. More

Kyle Monteith is always friendly and very helpful. It's nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about the customer and their experience at the dealership. He goes above and beyond to help us out every time we come in. I've told a number of people to go there for a car and service. My next door neighbor even bought a car there and takes it in for service. Keep up the great work!!! More

We are from the Milwaukee WI area. The reason we went to Rosen is because we had an unhappy experience with a local Hyundai dealer in our area. We wanted a 2012 Tucson GLS AWD in chai bronze that was not a Rosen is because we had an unhappy experience with a local Hyundai dealer in our area. We wanted a 2012 Tucson GLS AWD in chai bronze that was not available locally. The dealer required we sign a purchase contract before they would locate the preferred color in IL and requested earnest money. We offered earnest money however refused to sign a purchase agreement without seeing the vehicle. The dealer refused to back down on the required contract. We then searched for an IL Hyundai dealer to locate a Chai Bronze and we received information on Rosen. We emailed and called Rosen and spoke with Jared. He didn't have a chai bronze AWD however could obtain the vehiclewith $100 earnest money down. The same day Jared called us back and confirmed he located the vehicle and had it on his lot for us to see and purchase Saturday. Jared was super friendly, helpful,and even went out of his way to activate the bluetooth in our new vehicle. Everything went very smooth and hassle free with the pricing which we were quite pleased about. Jared and the dealership went out of their way to make us satisfied with our Hyundai purchase after what we went through locally. We even received a few options for free beyond the GLS standard. Very happy! More

I actually purchased a used car from the Rosen Kia store which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it was in need of repair I explained to Chis Stevens that it would be easier for my wife to bring the vehicle to Rosen Hyundai and that I was concerned that it would be covered by my extended service contract. Chris assured me it would be and made arrangements to have a loaner vehicle ready for my wife when she got there. The whole thing could not have gone any smoother I am very happy and just wanted to say thank you. Thanks again M Hills More

Kyle was very professinal and knowledgeable. He made my oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again. oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again. More