Rosen Honda

Took 90 minutes for a oil change I had arranged for a 10am oil change with the rep the day before. He said it would be done in one hour which I thought was rather a long wait. Ended u I had arranged for a 10am oil change with the rep the day before. He said it would be done in one hour which I thought was rather a long wait. Ended up being 90 minutes. All star honda was no more than 20 minutes. More

Car purchase Mario was very pleasant and helpful. I was not satisfied with another dealership so decided to try yours. He was very helpful in securing a car loan. Mario was very pleasant and helpful. I was not satisfied with another dealership so decided to try yours. He was very helpful in securing a car loan. More

2 hours I had an appointment and still waited for 2 hours to tighten a bolt that was loose on my rear wiper. The place was swamped with just drive ins and not I had an appointment and still waited for 2 hours to tighten a bolt that was loose on my rear wiper. The place was swamped with just drive ins and not enough people to write the orders up. The air was not working in waiting room so waited in the garage for my vehicle. To warm in waiting room. This is the second time I had to bring in a 2016 for the same problem. Could have been better service if they would take care of people by appointment. Why make an appointment? Your just going to wait anyway. More

Great no pressure salesman Best car buying experience I’ve had. Very little pressure. I felt very comfortable with Andrew. My concerns and needs were heard. Everything was great Best car buying experience I’ve had. Very little pressure. I felt very comfortable with Andrew. My concerns and needs were heard. Everything was great! More

45k service Forrest, the service advisor, was friendly and helpful. He went through the service to be completed, as well as setting a clear time for pickup. He ev Forrest, the service advisor, was friendly and helpful. He went through the service to be completed, as well as setting a clear time for pickup. He even asked if I wanted the car washed without me bringing it up. He called when the car was ready, went through all of the services performed as well as letting me know how the inspection turned out. The only feedback I have is that my tires were not inflated enough (33 psi - max is 44), and this tripped the sensor on my way to Chicago for work the next day. Despite this, I would definitely consider coming back due to the great experience Forrest provided. More

I requested what I wanted and got it. I was in and out, got everything I wanted done without hesitation, got the extra maintence, everyone there is so nice, I love my Honda family! I was in and out, got everything I wanted done without hesitation, got the extra maintence, everyone there is so nice, I love my Honda family! More

Very frustrating and disappointing I've been a customer of All-Star for years, but I won't return after my most recent experience. They made a major error that put me in danger on the r I've been a customer of All-Star for years, but I won't return after my most recent experience. They made a major error that put me in danger on the road. It also caused me inconvenience and added expense since I was unexpectedly without a vehicle for over 24 hours. They were slow in responding to my initial call about the problem. After my vehicle was repaired, I noticed another small mistake that had been made which will require another trip to the dealership. I called to express my disappointment and frustration with the entire situation, and had to leave a message. That was a week ago, and there's been no response. It's clear they don't value me as a customer, and that they didn't take this situation seriously. More

Extremely impressed with service Nick was very nice and transparent. He didn’t just try to sell a car, but instead made recommendations and options geared towards my needs. Nick was very nice and transparent. He didn’t just try to sell a car, but instead made recommendations and options geared towards my needs. More

Very pleased I was scheduled a different day than I was told. Drove there and the guy at the desk told me he would try to fit me in and he did. I dont remember hi I was scheduled a different day than I was told. Drove there and the guy at the desk told me he would try to fit me in and he did. I dont remember his name but I would rate him as a 5. Excellent job young man. Please look him up and tell him great job. Thanks,Bernita Crockett More

Saved by Tim! I came in to the dealership with a dead alternator. Tim did a fantastic job of taking care of me, working with not only the dealership but Honda itse I came in to the dealership with a dead alternator. Tim did a fantastic job of taking care of me, working with not only the dealership but Honda itself to find the best solution for me. Without Tim’s help, professionalism, and care of me the outcome could’ve been disastrous and expensive! Thank you Tim for all you do, you have a customer for life!! More