Rosen Honda

Forest long did a great job up front and service was done as expected and for price quoted. Forest Long was very courteous and knowledgeable did a great job up front and service was done as expected and for price quoted. Forest Long was very courteous and knowledgeable More

Tim handed my car situation with knowledge and caring I felt well informed, not rushed and knew exactly what I was to expect from this service. Tim was very helpful, kind and professional. I really apprec I felt well informed, not rushed and knew exactly what I was to expect from this service. Tim was very helpful, kind and professional. I really appreciated the loner car, it was convenient and didn’t make me feel like I had to wait forever. Tim also pointed out a concern to keep and eye on to maintain my car running well for the future. More

Good experience overall. Jeff was very friendly and knowledgeable about the car and car equipment. We had to come back two additional times to get a second key for the car Jeff was very friendly and knowledgeable about the car and car equipment. We had to come back two additional times to get a second key for the car. Andrew in service remarked that he was making the second key “as a courtesy”. Don’t brand new cars come with two keys? Ashley made the first appointment to pick up the key and when my husband went to get it, the blank was missing. So my husband had to go back the next day. Overall, it was a good experience. More

Lease turnover This is my 3rd lease at this dealership.Staff very considerate and helpful. Jeffery Beardsley was my sales person today and also for my first lease 6 This is my 3rd lease at this dealership.Staff very considerate and helpful. Jeffery Beardsley was my sales person today and also for my first lease 6 years ago. He is very personable and kept his cool with temporary computer malfunctions. More

Excellent!! Outstanding customer service!! Got a call from the dealership stating they could save me money while putting me in a new vehicle and delivered it with outstanding service Got a call from the dealership stating they could save me money while putting me in a new vehicle and delivered it with outstanding service More

New lease All star especially Chris Williams has always been willing to help and answer any question’s I may have when it come to the purchase of a new vehicle All star especially Chris Williams has always been willing to help and answer any question’s I may have when it come to the purchase of a new vehicle . He is a true car guy who goes above and beyond . I am on my 4th All Star vehicle and will continue to buy / lease from them . More

A1 service I’ve had many positive experiences at All Star. They have always been courteous and prompt. They are my preferred dealer and are frequently recommende I’ve had many positive experiences at All Star. They have always been courteous and prompt. They are my preferred dealer and are frequently recommended to friends and family. More

Unnecessary maintenance on leased vehicle I am writing today to express my concern regarding your service department. My father has been attempting to advocate for me by calling and speaking I am writing today to express my concern regarding your service department. My father has been attempting to advocate for me by calling and speaking to both John Milton and Ashley (service manager) with no resolution. He also had left a message with the general manager. I brought my Honda Civic (of which I leased from the Schlossmann Honda City - and where I should have gone for my maintenance) to your dealership on 9/25/18 for a routine oil change... of which I have prepaid for through my lease package. I was met by A gentleman who was to be my service representative for the day. He sat in my front seat for less than one minute... in this time he was able to confirm that my oil was due to be changed (of which I already knew) but was also able to tell me that my brake fluid was at 7% and definitely needed to be changed (not sure where he got that number from?) He made me feel as though I was in danger if I were not to have this taken care of. He also informed me that “several other maintenance items were due”. I questioned him on the 7%... and he said I DEFINITELY needed brake fluid as well as the additional maintenance. Not knowing much about cars... and being gawked at by several members of the service team and being made to feel extremely uncomfortable... I agreed to the services... not exactly knowing what it was that I was agreeing to. When I received my bill and noted that I was charged not only for brake fluid ($5.90) I was charged $94.05 for someone to unscrew a cap and pour it into my car. This made me very upset. I was also charged $110.00 for someone to “clean and adjust” my self adjusting brakes? My father builds and restores cars... there is no possible way that an oil change, removal, cleaning and replacing of brakes were completed within the 40 minutes I was at the dealership! On top of that... a “complimentary” multi-point vehicle inspection was completed as well? All in 40 minutes? I was there for 40 minutes and was charged $247.56 - $5.90 for brake fluid and the rest for labor?! I can’t imaging your dealership pays your mechanics $250/hour? After receiving my bill, the service rep informed me that now my brake fluid will last me to 40,000 miles. I questioned him why my brake fluid didn’t last me to 40,000 miles in the first place? He didn’t have an answer, just that “now it was good”. My father spoke to Ashley again this morning, of which she offered NOTHING - stating that I agreed to the services that were provided. I did not know what I was agreeing to! I thought that my maintenance package was paid for through my lease! Your service representatives are taking advantage of individuals who don’t know much about cars and are charging and performing (if they’re even being done) maintenance on cars that are not warranted! My car has 15,000 miles on it! it is in PERFECT condition! No such maintenance should have EVER been offered - and to use scare tactics by making me feel as though I was in danger without it! By not making this situation right... you are condoning the embarrassing behavior of your service representatives. I expect a call from the general manager by the end of day today. I look forward to talking to you. More

Best Experience Susie was great! John was great! Nick was great! Everyone made it work & felt like family while doing it! :) Got my dream car along with a great price Susie was great! John was great! Nick was great! Everyone made it work & felt like family while doing it! :) Got my dream car along with a great price. Thank You! More

Work done is top shelf I waited 3 hours for an oil change, tire rotation and tranny fluid change. Not sure if this is typical timing but i guess i didn't mind waiting becaus I waited 3 hours for an oil change, tire rotation and tranny fluid change. Not sure if this is typical timing but i guess i didn't mind waiting because the quality of work done has always been very good for me. Paid my bill, got some good discounts but then my car key got lost. Didn't appear I got my complimentary car wash but Andrew offered to run my truck thru again . Andrew (employee who worked with me) was great! All in all i would recommend Honda for your vehicke needs. More