Rosen Honda

Horrible I waited a ridiculous amount of time to drop off my key as it was busy so I left to take my daughter to work and came back. It was still busy and I wa I waited a ridiculous amount of time to drop off my key as it was busy so I left to take my daughter to work and came back. It was still busy and I was assigned to Tim so apparently NO ONE else could take my key. I was told that at 45000 there is usually a brake service completed. I asked to have the all point inspection completed for my oil change and would decide then if something was needed. I left my car there 24 HOURS. When I returned the statement said I needed transmission flush and brake service. I purchased the car from ALL STAR 3 months prior and only put 4K in the vehicle so I found it hard to believe this was necessary. Tim was busy and we were told to wait. After 30 minutes he came in and said the services were not necessary indicating to me this wasn’t even initially checked! I then complained abt the ridiculous wait time and he said people came in without appts which doesn’t really matter to me. Especially since I had a 10am appt and had left my car there an entire day for an oil change. He did give $15 off oil change; however this type of customer service is completely unacceptable! Very disappointed in your service center and NO I would NEVER recommend to ANYONE! I don’t even know if I will buy another HONDA. Love the service of Hyundai right next door. More

Good experience with service (Chris Cintron) Chris Cintron is a helpful service advisor. He got my recall problem fixed in a timely manner. And also got another bizarre problem fixed by replacing Chris Cintron is a helpful service advisor. He got my recall problem fixed in a timely manner. And also got another bizarre problem fixed by replacing a sensor. He’s always helpful with explaining the many car functions . I was given a nice loaner car while I waited and my car was washed too. Good experience. More

Oil Change - Quick and easy The oil change on my CR-V went off without a hitch. There were additional services offered. My decline for these was accepted. I requested a summary o The oil change on my CR-V went off without a hitch. There were additional services offered. My decline for these was accepted. I requested a summary of additional services which I received as requested in email and hard copy. I love there is wifi so I could get some work done during my short wait. I also love the oil change package obtained at time 9f car purchase! More

Good Experience Nick martinez was a very good and friendly salesman. Was a pleasure working with nick...But the wait for financing was horribly long due to understaff Nick martinez was a very good and friendly salesman. Was a pleasure working with nick...But the wait for financing was horribly long due to understaffed. felt bad for Christina More

Service Very professional staff. Service work was completed within the estimated timeframe. Staff kept me updated and was very courteous Will bring my vehic Very professional staff. Service work was completed within the estimated timeframe. Staff kept me updated and was very courteous Will bring my vehicle back for future service More

Fast and great service My Sales rep Mario,was professional, effient,and really worked haemtd on my behalf.I did my application online,and spoke as well as text with Him.And My Sales rep Mario,was professional, effient,and really worked haemtd on my behalf.I did my application online,and spoke as well as text with Him.And was approved within hours.I left work, sign my paperwork and drove off with my new truck.Go Mario Smith More

Tim Delord is a wonderful asst service manager I purchased a 2015 Honda CRV at All Star and it vibrated, I took it to Tim and he first fixed the vibration while at a stop light in Idle. I got it b I purchased a 2015 Honda CRV at All Star and it vibrated, I took it to Tim and he first fixed the vibration while at a stop light in Idle. I got it back and noticed a vibration on low speed and accelerating, took it back again, I was ready to give it back, but Tim Delord fixed it and now I am so happy with it. Hopefully I will have no more problems with this car. I was not real happy with the salesman I had because this thing with the 2015 Honda CRV's should be fixed before they try and sell it. He was very nice and tried to help, but I really think that the salesmen should know their inventory better. More

Great experience I’m Had a great purchasing experience when gettin gym 2018 accord sport. Took it back a few weeks later due to some rattling noises and was able to ge I’m Had a great purchasing experience when gettin gym 2018 accord sport. Took it back a few weeks later due to some rattling noises and was able to get a loaner vehicle at no charge while the assessed the issue. Very friendly group of individuals. More

Always awesome customer service. My wait goes by fast with all the friendly employees. Service Center also has coffe and water while customers wait. I will always co customer service. My wait goes by fast with all the friendly employees. Service Center also has coffe and water while customers wait. I will always come back. More

Excellent personal service I liked dealing with one service person for entire service visit from start to finish. Forrest was very polite and professional. He explained everythi I liked dealing with one service person for entire service visit from start to finish. Forrest was very polite and professional. He explained everything clearly and apologized when estimated time of service was a few minutes longer than expected. the waiting area was very comfortable with delicious coffee! More