Rosen Honda

Fast service Came in for a recall. Chris Cintron went through the details, so everything was clear. The car service took the exact amount of time stated. Great Came in for a recall. Chris Cintron went through the details, so everything was clear. The car service took the exact amount of time stated. Great job. More

Service experience Came in for service and Chris Cintron explained everything in advance. He made some recommendations for future service and was not pushy about it. G Came in for service and Chris Cintron explained everything in advance. He made some recommendations for future service and was not pushy about it. Good experience. More

Appointment but still wait two hours?? Just got an oil change. Made an appointment a week in advance. I always wait because it usually takes less than an hour. This Monday I waited two hou Just got an oil change. Made an appointment a week in advance. I always wait because it usually takes less than an hour. This Monday I waited two hours for them to change my oil then had them ask me if I wanted to get wipers after an hour and 40 minutes of me waiting when I told them I wanted the new wipers in the first place. i get you guys do a little extra than the places that just change your oil, but I’ve gone here before and it doesn’t take that long. What’s the point of an appointment if y’all over book anyways? More

Purchase vehicle Brenda was excellent to work with and took the time to find the right vehicle for us. She was very knowledgeable about the vehicle and features. Sh Brenda was excellent to work with and took the time to find the right vehicle for us. She was very knowledgeable about the vehicle and features. She takes pride in her work and goes above and beyond our expectations. More

Lock tumbler changed Had to have a lock tumbler changed and it came with a new key, which goes in and pulls out with great difficulty. I have not been able to get the key Had to have a lock tumbler changed and it came with a new key, which goes in and pulls out with great difficulty. I have not been able to get the key all the way in and have not forced it for fear ofgetting it stuck. I was told it’s just tight because it’s new and I should “break it in” by using the old key several times. This doesn’t seem right and seems like a coverup for (very expensive) shoddy workmanship. More

Poor Experience Waited 20 minutes AFTER my appointment time to finally be acknowledged by staff. Estimate for repairs was absolutely ridiculous. $2400+ was the estima Waited 20 minutes AFTER my appointment time to finally be acknowledged by staff. Estimate for repairs was absolutely ridiculous. $2400+ was the estimate. Got another quote from different shop for $550. More

Very slow service Took much longer than I was told....nearly two hours to put on a new tire. When I made the appointment, I made it clear I had another appt that day. Took much longer than I was told....nearly two hours to put on a new tire. When I made the appointment, I made it clear I had another appt that day. I was assured I would be out within an hour, but certainly was not. More

Great Experience Lo cualifico como excelente por que los empleados son un amor en especial el caballero Nick fue quien me atendió y me ayudó mucho en mi situación. Gr Lo cualifico como excelente por que los empleados son un amor en especial el caballero Nick fue quien me atendió y me ayudó mucho en mi situación. Great Work, Excellent Costumer Services it was like a dream a went full of worries and came out happy worried free and with money still in my pocket Am so Thankful. More

NO INTERNET AGAIN FIX IT Why is it that I can go to any dealer but yours dealership have problems with internet service. I've been coming to your dealership for over 6 years, Why is it that I can go to any dealer but yours dealership have problems with internet service. I've been coming to your dealership for over 6 years, and have the same problem. I sat in the waiting room for 2 hours, and had nothing but problems. I spoke to more than four people about this all said they couldn't help. I am considering next time going to the Honda dealer in Waukesha. Have someone that is a professional to fix your problem. Every time I leave I found your tech turns my lights from auto to off. Rather dangerous when your driving when it is dark and you can't see your light switches to turn them back on. More

Super Convenient I received a recall notice in the mail from Honda saying that I needed to have a minor repair done for a software setting. I could have taken it to a I received a recall notice in the mail from Honda saying that I needed to have a minor repair done for a software setting. I could have taken it to a local Honda dealership in Kenosha, which is where I live and work. Instead, I reached out to All-Star Honda, where I purchased my vehicle from, and they offered to pick it up and leave me a brand new CRV loaner. They returned my car within hours and stayed in communication with me the whole time. That was superb customer service and made the whole ordeal completely hassle free. More