Rosen Honda

Brakes of 2019 Honda Odyssey 8/20/19 took van x brakes squealing and get charged with 159.00 dollars for brakes service and guess what????? Brakes still making the same noise 😡😡 8/20/19 took van x brakes squealing and get charged with 159.00 dollars for brakes service and guess what????? Brakes still making the same noise 😡😡 More

Worth the Drive Worked with Chris upon arrival. Offered us a test drive. Full disclosure: my wife and I prefer a test drive that does not include the salesperson, but Worked with Chris upon arrival. Offered us a test drive. Full disclosure: my wife and I prefer a test drive that does not include the salesperson, but Chris was informative without overdoing it and was conversational without being annoying. After some back and forth, we did arrive at a price that was agreeable. All in all, working with Chris was a real positive. Our experience ended with the financial guy, named Joe. My wife and I agreed: that was the fastest- read “best” - paperwork portion of any car deal we’ve ever had. Bless you, Joe. One item to note: I guess you give kudos to the internet salesperson who got us to drive 90 miles to the dealership, but both my wife and I felt what she offered us was misleading. It’s never an easy start when what you have in front of you has zero chance of being honored, and maybe it was on us for not reading the tiny print, but that was something we had to work past, Chris as well. Guess it worked, because we leased the car, but we were close to walking away. More

Poor service Was given a quote over the phone for tires.. was told all in under $500. I said this includes everything. Told yes. Well that is not what happen. Was given a quote over the phone for tires.. was told all in under $500. I said this includes everything. Told yes. Well that is not what happen. Was told he must have not included an alignment. Also was told it would take 1 to 1 1/2 hours. At 2 hours I had to ask how much longer. Was told they were just starting the ailment. The I watch the 3 guys on there phones chit chatting with each other as my car was not being worked on. More

Problem solved. The young lady who helped me was very polite. We managed to solve the vibration problem with 2 new tires and a rotation. The struts i purchased at hon The young lady who helped me was very polite. We managed to solve the vibration problem with 2 new tires and a rotation. The struts i purchased at honda in rhinelander were after market struts. Which all star honda nixed at my last visit when i was told i needed new front struts. Why???? More

Good and ok Always friendly service and I have never had a problem with what they have done. They seem to always be out of soda though. They had a popcorn machine Always friendly service and I have never had a problem with what they have done. They seem to always be out of soda though. They had a popcorn machine but no one made any for customers. More

Easy Online Scheduling and Service I appreciate being able to schedule my service online and get an estimate beforehand. The dealership emailed and texted me several reminders for my ap I appreciate being able to schedule my service online and get an estimate beforehand. The dealership emailed and texted me several reminders for my appointment. My car was finished in the time that was quoted to me. Overall very satisfied for my first service appointment on my new vehicle! More

Nice people great service Thank you. The experience I have had remains to be a positive one every time We need service !!!! We appreciate the value and service for our vehicle Thank you. The experience I have had remains to be a positive one every time We need service !!!! We appreciate the value and service for our vehicle. More

Hard working repairs to older Accord Brooke and Tony Very patient, understanding and courteous with my 07 Accord hybrid repair. Issue with check engine light, got it fixed then had to ad Brooke and Tony Very patient, understanding and courteous with my 07 Accord hybrid repair. Issue with check engine light, got it fixed then had to adjust once more after light on. They used Honda tech, advised me on options got me a loaner, and were understanding of the situation. They persevered over challenging repair on my accord with 209k miles. Thank you! More

Finished service in time My service was fast for my recall. They said it would take 1 hour and it did. The only problem was that after I left I noticed that I was missing a pi My service was fast for my recall. They said it would take 1 hour and it did. The only problem was that after I left I noticed that I was missing a piece of my passenger dash. They had it but never called me to tell me about it. I had to make a special trip back to find out where it was. That was the service technician 's fault. He said he thought I would return for it. That is NOT courtesy service.!!!! I shouldn't have to check everything to see if things were done right. More

overall satisfaction I was very satisfied with the overall handling of my questions and final outcome. Everyone was helpful, took their time with me and the final outcome I was very satisfied with the overall handling of my questions and final outcome. Everyone was helpful, took their time with me and the final outcome was good! More