Rosen Honda

Checked everything under the sun except my concern I came in at 11:30 am to check my 2006 Honda Ridgeline from the truck bed door compartment. The door is still stuck. I was quoted a 139.00 for diagnos I came in at 11:30 am to check my 2006 Honda Ridgeline from the truck bed door compartment. The door is still stuck. I was quoted a 139.00 for diagnostic cost. I waited until about 330 pm where they told me all these random things wrong with my truck. I left and turned around to go back because the door to the truck bed compartment was not checked. Yes also was told my truck would be washed and it wasn’t. I was told that the car wash wasn’t working as a car that was washed pulled up behind me. I waited again this time until about 530 pm. I was told that the mechanic would have to call another Honda dealer to know how to open it and I would receive a call on Monday. Today is Monday and I have yet to receive a call after I paid 160.00 for problems I didn’t ask for. This is the last time I go to that dealer for service or to even buy a vehicle. No I don’t recommend this place. No I won’t come back. No no no no no! More

Dishonest sales tactics and sad "certified" vehicles So I've been in twice to the service department now. And here's why: When I test drove this "certified" used vehicle (under 30,000 miles) the rear So I've been in twice to the service department now. And here's why: When I test drove this "certified" used vehicle (under 30,000 miles) the rear wheels were making odd sounds - almost like there was a bad bearing. I kept bringing it up and I was informed every time that it was just some rust that'll wear off with use of the breaks. Turns out, break pads had to be completely replaced and the rotors had grooves and needed to be completely replaced. Also whole test driving, the tire pressure light came on. I was told it was fine. They put air in the left rear tire and it was "good to go." But of course it wasn't. It continually leaked, and I had to fill it multiple times until I took it in when the rotors and break pads were replaced. They "patched" the tire and it still leaked when I brought it home. Finally have taken it in for a SECOND time to fix what they didn't the first time. Now on the the "paint warranty." At time of purchase, I asked about the scratches in the paint near both front door handles, our salesman tells me "there's a one year paint warranty." When I inquired about getting the scratches taken care of, i was told that warranty only covers factory issues. I should have known. Back when I asked about the scratches he literally just said "there is a paint warranty" not that these scratches were covered. I'm so over this place. More

Looooong The only reason I scheduled an appt for N oil change at the dealership was to use our MVP rewards gift card THAT IS NO LONGER ACCEPTED! Very frustrat The only reason I scheduled an appt for N oil change at the dealership was to use our MVP rewards gift card THAT IS NO LONGER ACCEPTED! Very frustrating as we called a week ago and they told us we had until the end of September to use it before it expired. The staff was extremely apologetic and did offer me a coupon price but I was there for over 2 hrs which is unacceptable!!! More

Poor Customer Service Policy When I purchased my car last October I was given a $150 gift card to use for future service. When I offered it for payment yesterday I was told the de When I purchased my car last October I was given a $150 gift card to use for future service. When I offered it for payment yesterday I was told the dealership is under new ownership & was not honoring the previous owners card. I will not be returning for future service. Robert in service was very apologetic More

Feel cheated! I purchased a new 2019 Honda and a big selling point was the MVP card good for $150. I purchased my car three months ago and received an email that I purchased a new 2019 Honda and a big selling point was the MVP card good for $150. I purchased my car three months ago and received an email that said my card is worthless unless I bought another new car. More