Rosen Honda

Amazing Dealer, Amazing Salespeople A dealer unlike any other. Chris Williams in the sales department assisted me with finding the right vehicle from the start. His patience, professiona A dealer unlike any other. Chris Williams in the sales department assisted me with finding the right vehicle from the start. His patience, professionalism and easy going attitude made getting my 2016 Accord Sport an experience ill remember for life. I highly recommend Mr. Williams, along with the rest of the All-Star Honda family to anyone in the market for a new or used vehicle. They are honest, dedicated folks who are there to help. Bravo! More

Had Three Different Sales People Don't like the idea of salespeople asking me if I'm married. Felt passed around like I've been used by salespeople. I asked for a particular person I Don't like the idea of salespeople asking me if I'm married. Felt passed around like I've been used by salespeople. I asked for a particular person I was working with and was referred to someone else. Don't like the idea All-Star making me buy a car with all the intended accessories and the high price dealer service fee of $330.00. Wish sales people had better Honda product knowledge and I really don't need to meet the business manager either. I just want to buy a car without all the extras. Just wish it could be a better experience for me the customer. Dealership bathrooms are dirty and unsanitary (at least the men's room was) and dealership facilities are looking rough around the edges, like rusted service doors. More

DO NOT GO HERE If I could I would rate this dealership 0 stars. I just went into the dealership TODAY and now I'm writing this review. Like anybody purchasing a car If I could I would rate this dealership 0 stars. I just went into the dealership TODAY and now I'm writing this review. Like anybody purchasing a car ($25,000) Honda Civic EX-T we do our research. This is one of the dealerships that are "TRUEcar certified" I put it in quotes because this whole process was a joke. I went to the dealership because their internet sales department (Michael Singleton) a "Client Care Specialist" here (email is msingleton@allstarhonda.com) gave me a really good out the door price on the civic. So I come in and instantly find no one to talk to after walking around the dealership for 5 minutes (terrible sales people). They pull up the TRUEcar certification and one of the business managers comes back to me and says "OH we made a $1,000 mistake on this TRUEcar quote". Have no idea how this could of happened. It was completely THEIR mistake and they wouldn't even own up to it and honor the deal with integrity. "That's not how we do business the guy tells me" So at this point I should of just walked right out but I am understandable that mistakes DO happen (even though they should of honored it). Business manager Mark Wade goes on to tell me how he worked in retail for a long time and he would of never given a customer that price if they were wrong. Not sure what retail place he worked for but I guess he's never heard of the statement "The customer is always right" I could go on and on about how I had to wait for a really long time for everything (They were so slow - probably doing in on purpose - most time I have ever waited in a dealership mind you). Mark Wade goes on to say they are "busy" when there's 5-6 guys up at the front desk laughing and telling jokes to each other - pathetic. DO NOT GO HERE! Fair warning. I also told them that I want to talk to Jerry (the head of the dealership) was told "Okay he will be here in 5-10 minutes". Waited 20 minutes and after that point I got tired of everything and just walked out. I would of honestly bought a car TODAY but they just lost out on a $25,000 sale - their loss. More

Thieves and Liars! I bought my car here without incident a couple months ago, and returned recently due to a leak in my tire. Preparing for the worst (i.e. a leak in th I bought my car here without incident a couple months ago, and returned recently due to a leak in my tire. Preparing for the worst (i.e. a leak in the wall which would require a replacement tire) I made sure the bag containing the wheel lock keys for my Civic was in my glove box. Luckily for me the source of the problem was a nail in the tread, so I just needed a plug. A few minutes after leaving the shop I discovered that the aforementioned bag had disappeared from my glove box, and called in to find out what had happened/set up a time for me to pick them up. The staff (Alex) told me the bag wasn't removed from my car, that I must be mistaken, and put me in contact with his manager Bill. Neither one of them would help me, despite the fact that someone inside the shop took my keys! Bags don't just disappear, and I made no other stops before or after my repair appointment. I escalated my complaint to the owner, name of Jerry Cousins after Bill became downright rude with me. This so called owner didn't even have the decency, professionalism, or common courtesy to call me back! Stay far away from this shop filled with thieves and liars! More

use car purchase Sales rep. called me to set up an a appointment, did not have to wait to any one. I was treated fairly and got a good deal on my purchase. Sales rep. called me to set up an a appointment, did not have to wait to any one. I was treated fairly and got a good deal on my purchase. More