Rosen Honda

I went to look at a car advertised on their website. When I arrived it had ‘just’ been sold but they had this other car. After a test drive I was hustled by 2 different sales people and was rushed into a sa I arrived it had ‘just’ been sold but they had this other car. After a test drive I was hustled by 2 different sales people and was rushed into a sale because it was time to close and everyone wanted to go home. I left without a carfax or any info about a certified used car. I wasn’t even sure of the cars color because it was dark outside. In the end I was sold a 2017 HRV EX with 44K miles for $19,900. Traded 2 cars (1 that belonged to my recent late husband) plus another $5200. After I returned home and realized the car I bought was only worth $16000, I called them and asked them to cancel the transaction. They refused and threatened that if I tried to take them to court I wouldn’t have a leg to stand on. My husband must have turned over in his grave. Never once did they offer to do anything to satisfy me as a customer. How can this place stay in business? I’ve always purchased my cars from Wilde Honda. They have never treated me with nothing but respect and I was not expecting to be treated so differently at this dealership. My mistake was walking through the doors of All Star. I am embarrassed to have been such an easy target and heart broken at the horrible way my husbands beloved car was extracted from me. These people have no business ethic and care nothing about the customer only how to extract money. Beware. More

What a shame. Great car, rotten dealership. Their lack of communication cost me hundreds of dollars, and hours of time. I love my Honda, but I don't think I will buy from this dealership again. Their lack of communication cost me hundreds of dollars, and hours of time. I love my Honda, but I don't think I will buy from this dealership again. I made an "Appointment" with a sales rep, only for him to help two other customers before me! When I was getting my car repaired, they never called when the car was done! Even when I called them to ask if it was ready, they told me they would call me back, and didn't ... THREE TIMES IN A ROW!!! I paid for them to have the windows tinted, and there were bubbles on every window! When they told me it would be redone, and I told them I wanted the tint lighter, they agreed, only to say they "Repaired" the bubbles without changing the tint. Whenever I ask for a manager, I am transferred to a voicemail with no message as to who's voice mail it is. There is no accountability; and they do not stand behind their word. I have lost allot of faith in this dealership. More

MVP my A$$ Bought a new 2018 crv and was given an MVP card valued at $150. I tried to redeem it for some wiper blades today and was told since the dealer ship ch Bought a new 2018 crv and was given an MVP card valued at $150. I tried to redeem it for some wiper blades today and was told since the dealer ship changed hands last August that the current owners of Allstar won’t honor them. I was told that they were in legal talks with the old owners about this program and they would at some point possibly honor them. But with no timeline or guarantee that they actually would redeem them. I was then given a story about McDonald’s not having to opt into programs with ownership changes. The parts guy was most helpful (even offered a free wiper insert ) and stated he hated that the company won’t honor them. The service advisors he talked to seemed annoyed by the mention of an MVP card too. The sales “ manager” (Richard/ edwardo? Don’t remember) was rude and very condescending once we started talking about the card. I was told I was telling lies and I didn’t know what I was talking about. He had more excuses than answers. Hard to believe that the new/old owners wouldn’t have know about this program since most of the employees are the same and the dealerships name is the same. I will now take my CRV over to Honda city for my service. Never again “allstar”, another big middle finger to you. More