Rosedale Chevrolet

The salesman I had Joel sold me use piece of garbage and a warranty that s##ks, If I knew. Then what I know now I would’ve never purchased the extended warranty the car car is been broke down for a week and a warranty that s##ks, If I knew. Then what I know now I would’ve never purchased the extended warranty the car car is been broke down for a week and three days! They have to take the part out of the car tear it down make sure that it’s broken even though when I brought it down they told me it was broke the day they brought in in there. But getting back to you the warranty salesman told me that I would get a car just like when I’m driving that’s why I agreed to it now all they’re giving me is $30 a day to rent a car. This is the second thing it went out on this car first was the transfer case now the transmission I won’t buy another thing from Roseville Chevrolet. But what do they care they sold you a car, and don’t care if you come back to buy another one again I would’ve kept the money put it in the bank and I could’ve paid The repair shop to fix it right away out of my pocket. Everyone you need to get what The salesman tells you in writing, he Musta buffaloed enough people because now he’s a manager and all I know is his name is Joe and he’s a rip off!! One very unsatisfied customer we should’ve looked into the car oh yeah I heard the drive lanes are no good in the equinox!! Been buying Chevrolets all my life I’ll never buy another one now I know why everybody’s buying a Toyota or Nissan yes Chevrolet. Besides that who can afford them anymore it’s going to take you 12 years to pay for one More

My dad when in an purchased a vehicle, sales person was attentive and seem to be helping him. This was a very expensive vehicle and my dad doesn't speak English so after going home and talking it over we d attentive and seem to be helping him. This was a very expensive vehicle and my dad doesn't speak English so after going home and talking it over we decided to return the vehicle. He got it on Thursday night and we went back on Saturday first thing and told the sales person we wanted to return the vehicle because it was too much for my dad. He said he had to talk to his manager so the manager came out and said he couldn't not return the vehicle. He said the vehicle was a done deal and there was no way he could return it. I tried explaining the vehicle had just been taken and we would rather loose our down payment but he said in MN he cant return it. He was never told about this, yes he signed the paperwork but he doesn't speak English. Yes they were really nice when they are trying to sell the car and now that he wanted to work on returning the vehicle which im sure they could sell it again without a problem the manager was very rude about the situation. He said if he cant afford it that's now the banks and his problem. Trying to get a lawyer is money and my dad doesn't have the money. I will call the consumer bureau and anywhere i can to make a complain. More

Totally ripped me off! They sold me a broken used car and then didn't see anything wrong, Liars, cheaters..dishonest service department and dealers!!! then didn't see anything wrong, Liars, cheaters..dishonest service department and dealers!!! More

Great to work with Doug Shrauner, I was worried about qualifying for a new car loan but he found me a great rate on my new Chevy Trailblazer, Thanks Doug qualifying for a new car loan but he found me a great rate on my new Chevy Trailblazer, Thanks Doug More

The Service Dept. and especially Chris Duffy the manager are dishonest and tried to get me to pay for what should be a recall. Took my 2015 Silverado in for an AC problem. This leak is well known on the int are dishonest and tried to get me to pay for what should be a recall. Took my 2015 Silverado in for an AC problem. This leak is well known on the internet, by all the employees and the several hundred thousand plus owners of the several models that have had there vehicle serviced for the same AC leak. When arriving the first time I was asked to pay $200 to diagnose the problem that they knew about already. I was promised by the manager that he would go to bat for me to get this repaired since it is a well known defect. I was told because the problem is so widely spread amongst so many models, some of which have had warranties extended that the part is on back order. 1-1.5 months later after sweating thru the heat of the summer I get notified that it’s my turn to get my AC repaired. I drive back from my cabin early on a Monday morning excited to finally have AC again. Thinking most of it was going to be taken care of, because Chris the manager was “going to bat for me” to get what he could taken care of by GM. Also knowing that the part is faulty and was knowingly faulty the years before they made a poor decision to keep using I thought there’s no way they wouldn’t cover it. Well Chris, the manager sure went to bat for me as promised. He got me a whole 10% off the bill of $1300 + I already paid $200. Can you see the problem and dishonest practices being used by this dealership and the service dept? I was so disgusted and I couldn’t believe what the guy was telling me. I looked at him and said, that’s all! I drove all summer in the heat and was hinted that it would be taken care of after already paying $200 to get a known problem supposedly diagnosed. I left their immediately without paying to get repaired and swore never to go back. I called the local repair shop only to find out he can get immediately and install the next day for about 1/2 the price the dealer wanted. I could of and would of had that done over a month before had so not been promised or hinted that it would be taken care of. Shame on GM for putting a known defective part in vehicles. Shame on Rosedale Chevrolet for trying to take advantage of people by charging as much as they can for a well known defect. Shame on the service department for trying to intimidate me and make promises they never intended to uphold. Also for trying to make it seem like somehow I was at fault for a faulty part in my 2015 Silverado and so I should pay for it. I have been a long time Silverado owner. I am considering buying a different brand thanks to this poorly run service department making bad decisions on how to treat customers. I’m not sure what lies were told by Chris, but after being ignored by customer service they finally called me and after voicing my concerns I was told I’m not allowed to bring my vehicles there anymore. As if that was going to happen anyway.They showed there true colors and I will never set foot in Rosedale Chevrolet again. More

My overall experience was fantastic!! Doug was very friendly, knowledgeable, honest and courteous. Trading in my car was effortless. I love my Malibu. Thank you! friendly, knowledgeable, honest and courteous. Trading in my car was effortless. I love my Malibu. Thank you! More

Horrible experience!! Do not go to this dealership. We went to buy a car after waiting all day to have car brought back from “extended test drive”, went to do purchase agreement was told it was sold and went to buy a car after waiting all day to have car brought back from “extended test drive”, went to do purchase agreement was told it was sold and not from the person who had the test drive before us!! No I’m sorry, just first come first serve. More

Thank you Doug for getting me a great deal on my car. Your friendly and caring approach is a testament to you. I will certainly recommend your services. Your friendly and caring approach is a testament to you. I will certainly recommend your services. More

Bought new truck from Dewey and he made it quick seamless transaction and were in and out in less then 20 minutes with the 2021 3500 diesel. He has terrific follow through and aggressively searches for optio transaction and were in and out in less then 20 minutes with the 2021 3500 diesel. He has terrific follow through and aggressively searches for options when there’s minimal inventory! More

Was really worried about being approved, Doug Shrauner was THE BEST! Got me in w no money down very happy & satisfied with his service. Excellence was THE BEST! Got me in w no money down very happy & satisfied with his service. Excellence More