Rosedale Chevrolet

First time working with the dealership. Sales team was courteous and responsive and worked had on my behalf to secure the vehicle I wanted. I will recommend them to friends. courteous and responsive and worked had on my behalf to secure the vehicle I wanted. I will recommend them to friends. More

I was called saying my truck was done and ready to be picked up on Friday and when I arrived, they were still working on the alignment, so I had to wait close to an hour before I could leave with it. Thi picked up on Friday and when I arrived, they were still working on the alignment, so I had to wait close to an hour before I could leave with it. This caused me problems at work since I was only scheduled to be away for a short time to pick my truck up. I don't understand why they called saying it was done when it wasn't. I would still reccomend your dealership since I know this doesn't happen a lot but this really caused me problems at work. More

I had a great overall experience at Rosedale Chevrolet. I had a great overall experience at Rosedale Chevrolet. My boyfriend bought a car from this dealership and he recommended it to me. I was pleased th I had a great overall experience at Rosedale Chevrolet. My boyfriend bought a car from this dealership and he recommended it to me. I was pleased that he did. More

Have all my service performed here,Ray is great, shuttle is very convenient. My only complaint this time was trying to make an appt online to qualify for the 5% discount but it only worked for the next day is very convenient. My only complaint this time was trying to make an appt online to qualify for the 5% discount but it only worked for the next day and I wanted to make my appt 48 hours out. But I will be back More

There are a lot of things I was impressed with at Rosedale Chevrolet: 1. Buying a car from start to finish was amazingly quick and accurate. 2. All of the people I came in contact with were very Rosedale Chevrolet: 1. Buying a car from start to finish was amazingly quick and accurate. 2. All of the people I came in contact with were very friendly and I felt like they were good friends by the time I left. 3. I wanted a red car instead of the grey I purchased the day before and when I called Aaron, I thought it would be a huge hassle or he would tell me it was too late and I couldn't do it. Instead Aaron said that was fine and had the paperwork ready for me to sign that afternoon. Also had the Zurich treatment done and my custom mats brought over by a currier that afternoon. 4. I was not pressured at all to buy the car like I have felt at other dealerships in the past. 5. I bought the car without my husband present and was treated with total respect. 6. I received an amazing gift basket from my salesman Aaron which was a great final touch! :) More

The service was for an oil change and overall check-up. I have reason to question if the oil change was done - the OnStar was not reset and the decal in the windshield with the next service info (mileage a I have reason to question if the oil change was done - the OnStar was not reset and the decal in the windshield with the next service info (mileage and three month date) was not updated. These two things point to the oil change not being done even though I was billed for it. I am planning to bring my car back in as I need to make sure that the work was completed as I will be doing some traveling over the long holiday weekend. However, this is extremely inconvienent, there is a cost to me in time and gas to go back and I no longer have confidence in the service I receive through your service department. I would go to Jiffy Lube if accepting this kind of aggrevation (sp?) was acceptable . More

In the begining, Tim was good to deal with; he was polite and answered my questions. It was during my 250 mile drive to see this vehicle that the sales games started. He told me another salesman was in the and answered my questions. It was during my 250 mile drive to see this vehicle that the sales games started. He told me another salesman was in the process of selling the vehicle and wanted me to give him my credit card number to put down a $250.00 deposit to show my interest. I told him I was driving 250 miles to see the vehicle and that should show I'm interested; after four calls in 20 minutes, I told him that I was not going to get my credit card out of my pocket while I was driving on the interstate at 70 mph in traffic and rain, and that if the vehicle was sold to call me and I would turn around and go home; that ended the calls. Once I got there, I test drove and looked over the vehicle. Tim pointed out the rear defroster tab was broken on the glass, which was pretty noticeable, but told me the GM certified warranty I requsted would cover the repair of this. After playing all the sales games, that took forever, I was interested in getting home before dark. He told me he put 2 sets of wireless headphones and a remote for the rear entertainment DVD in the vehicle. After driving home 250 miles in the rain, at night, I went through the console and found only one set of headphones, and the rear DVD screen had lines in it when playing a movie. I called Tim the next day, and he told me he would send me another set of headphones and that the GM certified warranty would cover the replacement of the DVD screen. Four days after buying the vehicle, I made an appointment to get the repairs made at a "REPUTABLE" dealership," Bob Brown Chevrolet in Ankeny, IA. The service manager there advised me to contact Tim to make sure the GM warranty paperwork was sent in so it would be in the system so he could complete the repairs. I called Tim and he assured me he would take care of it and would send me the other set of wireless headphones (I never received the one he said he had sent!) Three days later, no GM warranty in the system and no headphones in the mail. I drove an hour away for the repairs but because Tim did not follow through with making sure all the paper work was done, I had to cancel my appointment. I called Rosedale Chevrolet, again, and talked to an office person, and she told me she would look into it and call me back, which SHE did; it appeared that the paperwork had been sitting on someone's desk for a week. So I called Tim, again, and told him he didn't need to take care of the paperwork with the GM warranty, that he told me he would take care of three days ago, because I had taken care of it with other Rosedale personnel. But I did explain that I still had not received the second set of headphones he promised to send. He acted surprised and said he would send another set, which I knew from past experience was just another lie! After more than two and a half weeks after buying the vehicle, I called my local DMV about picking up my license plates, and they had no information of me even buying a vehicle. So I made another call to Tim Brandt at Rosedale Chevrolet (again!) and explained the paperwork for my license plates had not been sent in and that I still had not received the wireless headphones he promised. He told me again that he would check into these issues and call me back. By this time, I did not beleive anything that came out of Tim Brandt's mouth, but he did call me back; it appears now the licensing paperwork had been sitting on someone's desk for 19 days. He told me they would send them out that day and would send me my second set of headphones {AGAIN}. Three weeks after my vehice purchase, I was able to get the repairs made to the vehicle. After I got home from the Iowa Chevrolet dealership, I wanted to check out the rear DVD player, and it worked fine but I then learned that the one set of wireless headphones that Tim Brandt put in the vehicle, that he told me were new, did not work. I opened the battery compartment, expecting maybe there were no batteries in them, to find out there was an old corroded set of batteries in them, so I replaced the old ones with a set of new ones, and they do not work whatsoever! Needless to say, it would not do any good to call Tim Brandt at Rosedale Chevrolet to replace this set because he never followed through with the other ones. It has now been a month since buying my vehicle from Tim Brandt at Rosedale Chevrolet in Roseville MN, and I can honestly say it has been the worst experience buying anything in my life. I wish I would have waited for another dealer to have the vehicle with the options I wanted. I always try to say good things about people but I cannot say anything good about my experience with Tim Brandt or Rosedale Chevrolet. Mike Bryan SR. More

Staff worked hard to help me out with this problem with my C5. They had also been a resource for a previous one. Doug Schaumer in sales, Chris Duffy managemnt, Justin in parts. Service help from the 800 my C5. They had also been a resource for a previous one. Doug Schaumer in sales, Chris Duffy managemnt, Justin in parts. Service help from the 800 custoner support line was NOT helpful and made me angry. The problem with the 800 customer support line needs to be addressed as it is REALLY poor. The staff at Rosedale Chev saved the day and is the only reason I would continue to buy Chevs. Despite examinations and input from GM local technical people neither of these problems have been satisfactorily explained as to why they happened. Not the problems you would expect of a Corvette. Makes me wonder about the quality of the other GM products I own. More

I had a great experience at Rosedale Chevrolet - I needed to turn in my Saturn lease and was apprehensive because I had been with Saturn for almost 10 years. I like the atmosphere at Rosedale - it was very w to turn in my Saturn lease and was apprehensive because I had been with Saturn for almost 10 years. I like the atmosphere at Rosedale - it was very welcoming and not as intimidating as many other dealerships. My salesperson was very helpful and took care to make sure that all my needs were met. I was very happy with my experience at Rosedale and would definitely recommend. More

I really appreciated Chad keeping me in the loop. When the vehicle could not be delivered as origianlly expected he gave me a prompt heads-up. He also made certain to contact me promptly when the vehicle the vehicle could not be delivered as origianlly expected he gave me a prompt heads-up. He also made certain to contact me promptly when the vehicle was ready. One of the better Service Advisors I have every dealt with at any dealership!! More