
Roseburg Honda
Roseburg, OR
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Worst Experience Ever. Seems Roseburg Honda's (formerly Horizon Honda) ethical practices have not changed. New owner Dan Woodrow should be ashamed. I recently purchased a ca Seems Roseburg Honda's (formerly Horizon Honda) ethical practices have not changed. New owner Dan Woodrow should be ashamed. I recently purchased a car from Roseburg Honda and was told the car was in 'like new' condition by salesperson Rick. Two days later I had the car inspected by an authorized dealer who told me the car had been in a major accident with severe frame damage, was repainted, new bumper, new hood, etc. I don't know how one can sleep at night when they push a $24k car out on the lot and neglect to mention it was in a major accident. When attempting to return the car, the manager Matt at Roseburg Honda said, "You're stuck with it." After refusing to work with me and hanging up on me many times, I drove the car back (after meeting with a private lawyer, speaking with the attorney general as well as the Better Business Bureau) and demanded they take it back. They took it back after realizing they didn't have an option since they did not disclose the damage. With that said, they were incredibly demeaning and downright unprofessional about it. Since I traded my car in for it, I had to pay them off as they completed the car payment with the bank and Matt promised to send the title to me as soon as they received it. 2 months later, I still didn't have the title. When I phoned and spoke with Matt, he refused to give me the title. I also contacted Rick, who completely ignored my phone calls. I am currently awaiting the results from the DMV & Attorney General investigation on this matter. This has to be the most unprofessional/ unethical group of people I've ever met. An apology from the owner would have gone a long way, but of course, I didn't get one. Buyer Beware! More