Roper Honda

Great sales experience I have purchased cars at Roper for 15 plus years and feel confident that I will always have a good experience. I love my new car and would highly rec I have purchased cars at Roper for 15 plus years and feel confident that I will always have a good experience. I love my new car and would highly recommend our salesman, Mike Blair, and everyone else we encountered during the process. It's speaks volumes that people we dealt with 15 years ago are still at this dealership - apparently they like working there and are treated well by the ownership. The atmosphere is friendly but very professional. Kudos to Roper Honda! More

Best Buying Experience I have been working with Mike Klotz throughout most of December. He was so patient with. me while I waited on the insurance company to send my check. I have been working with Mike Klotz throughout most of December. He was so patient with. me while I waited on the insurance company to send my check. In the end, he got me the best car for the best price, financed and ready to go. By far the easiest buying experience I have ever had! More

Awesome Sales people are very knowledgeable and helpful and its a very low-pressure experience. This was our 3rd car from Roper Honda and they treated us just Sales people are very knowledgeable and helpful and its a very low-pressure experience. This was our 3rd car from Roper Honda and they treated us just like the 1st time. More

Great customer service Roper West on 7th street in Joplin, Mo has the best guys helping you when looking n they answer your questions. Love them. Thank you mngr Clifton Hol Roper West on 7th street in Joplin, Mo has the best guys helping you when looking n they answer your questions. Love them. Thank you mngr Clifton Holcomb n sales person who help me n went on test drive with me thank you Arden Airapetian. You guys are Great!! More

Excellent Excellent people and service. I have purchased 2 vehicles from them and it is always pleasant. Would highly recommend them. I was very impressed wit Excellent people and service. I have purchased 2 vehicles from them and it is always pleasant. Would highly recommend them. I was very impressed with the experience. More

Worst Experience Ever Would never go back and wouldn’t recommend roper Honda to any of my family or friends. (This is lengthy but if you care to hear the truth of our exper Would never go back and wouldn’t recommend roper Honda to any of my family or friends. (This is lengthy but if you care to hear the truth of our experience then read till the end.) • Have a 2014 Pilot that I bought from Roper and the paint on the top roof starting falling off in sheets. (About 1’ by 2’) • Brought it in to Honda and they sent us to their body shop. The body shop manager said it was faulty paint and filed a claim with Honda. They came back and only offered to pay for half the cost (if it was faulty paint, why would we have to pay for any of it to be repaired??) • took it to the body shop to have I repainted, got a call about a week later that it was finished. Took off work early have my mom haul me to Joplin (1 hour each way) to pick up my car and when I looked at my car, the first thing I noticed was (2) 1 1/2 inch scratches down to the metal on my driver side door as well as a dent about 2’ long on my drivers side door. When I told them, they went back to look at the pictures they took when I dropped it off to make sure it wasn’t there and of course it wasn’t. So I had to leave my car there again to have the dent and scratches they put in it fixed. I asked about a loaner car so I would have something to drive while waiting and they said they didn’t have loaner cars. I started to complain a little and then they told me they would set me up in a rental car. •Took off early from work again and made the hour drive to Joplin to pick up my car 3-4 days later. When I got there everything looked fine so I paid the $585 that I owed for the paint job and then went to move my stuff over from the rental car to my car, and when I went to open the rear driver side door, it wouldn’t open from the outside or the inside! I went to find someone inside quick because it was closing time and he came out and tried to open it and couldn’t either, so he said I would need to leave it again and they would get to it next week! At this point, my patience with Roper Honda had ran out and I asked to speak to the manager. We went inside and found “Kelly” the manager, told him the situation and he found someone to come out and fix it. That guy got the door open temporarily so they told me to go return my rental and when I got back they would have it fixed. I noticed a layer of white dust/dirt all over my leather seats in the back and asked if they would please wipe that down. Must have been paint dust or something. Their reply was “oh yea, that should have already been cleaned up!” I didn’t get so much as a sorry from the manager “Kelly” after knowing all we had been through previously. • My husband called Roper Honda the next day and explained everything and how unhappy we were and the “New car sales manager” told him that it didn’t sound like the “Kelly” he knew but he would call on Monday and talk to him about it and call us back. It’s been a week and we haven’t heard a word back from Roper. • I got a Call from Roper Honda service dept Thursday 11/15/18 about a recall on the passenger airbag that they missed while my vehicle was in (not surprising) so I proceeded to explain to him what all had transpired. He was apologetic, took notes, and said he would tell the service manager and someone should be calling me back - still haven’t ever heard a word back from Honda. •Just a side note: when we Bought the 2014 Honda Pilot in April of 2015, It was more than my husband and I were wanting to spend but we were swayed by their lifetime power train warranty and were told the ONLY thing we would have to do to keep it active is make sure we always brought it in for routine oil changes. In the first year we were called to bring it in for routine yearly maintenance with a price tag of $800-900 dollars. It was only then that we were told this also had to be done yearly to keep the warranty active. :( Roper Honda = Poor Quality, Terrible Customer Service, Poor Managment, Worst dealership in the 4states More

Ropers Honda Family Stands Tall if Problem's Arise The Team @ Ropers Honda have made a solid customer with me! When issue's arose not only was the Sales Person Arsen quick to react and show true concer The Team @ Ropers Honda have made a solid customer with me! When issue's arose not only was the Sales Person Arsen quick to react and show true concern for my family and I but even The Owner Rick Brown was there for us in way's I would have never thought or expected. I rest comfortably knowing that my family is in good hand's with the Ropers Honda Team. Thank You & God Bless Nolan Family More

Great Experience This store does everything right when it comes to car buying. The staff is knowledgeable and very professional, and you can trust in them. I will buy This store does everything right when it comes to car buying. The staff is knowledgeable and very professional, and you can trust in them. I will buy from here again. More

Roper Honda...love ‘em!!! I love my sales rep Julie & I like that even though employees may not know my name, they know my face because I’ve been a customer for the last 18 yea I love my sales rep Julie & I like that even though employees may not know my name, they know my face because I’ve been a customer for the last 18 years. More

FRIENDLY & HELPFUL - NEVER FELT PUSHED CHRIS MARTINEZ WAS FRIENDLY - NOT PUSHY. USUALLY AFTER BUYING A CAR, I NEVER WANT TO DO THAT AGAIN - THIS WAS NOT LIKE THAT. EVERYONE WAS GREAT. CHRIS MARTINEZ WAS FRIENDLY - NOT PUSHY. USUALLY AFTER BUYING A CAR, I NEVER WANT TO DO THAT AGAIN - THIS WAS NOT LIKE THAT. EVERYONE WAS GREAT. More