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Roper Honda
Joplin , MO
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 109 reviews
October 10, 2019
Great vehicals and Great small town admisphere love them. My sales person!! Michael Blair, was so kind and knowledge gifted. He explained all the new electronic advances and how it works. He did this in su My sales person!! Michael Blair, was so kind and knowledge gifted. He explained all the new electronic advances and how it works. He did this in such a laymen term I was able to go home and tell my Husband what the car had and the new technology it had to offer. He visited; making me comfortable. I brought my daughters and husband to see the SUV. He always took the time to greet me by name and offer to take us for test drive. It took me two months to make a final decision, because, of time available and shopping for the right SUV for me. I love my Honda Passport and all the technology I was taught to use. Thank you Honda 110% Satisfied :-) More
by HAPPY
Employees Worked With
Michael Blair
September 20, 2019
We WERE loyal customers to Roper Honda until yesterday . We bought our 2015 Honda Pilot (which my wife really likes) from these guys and we overlooked the poor professionalism during the delivery, still lo . We bought our 2015 Honda Pilot (which my wife really likes) from these guys and we overlooked the poor professionalism during the delivery, still loyal, We have had every oil change and scheduled maintenance preformed there and besides being told that we needed to accept low air pressure signals since there is nothing that can be done about it, we were overall pleased. So yesterday we took the Pilot in for a vibration in the front end. $68 to be told what was wrong with it! Really?? The car only has 47k miles on it and even tho the tires are showing cupping, these guys required $68 to say that the front end might be out of alignment? I guess it is the money issue but more so, the service clerk didn't offer any offer to speak to someone, he just sat there looking smug and insisted that we could not have our car looked at unless we pay $68. Maybe its just me but I gotta tell you, that is truly poor customer service, I think that I can find a place that won't sell you a FOREVER WARRANTY and then be told by some clerk that IFI had read the papers, its for drive train only so either pay $68 or find another place, Well I guess I am going to find a place that knows how to treat customers the way customers deserve to be treated after buying the vehicle from them. More
by guyv
Employees Worked With
Unknown
September 17, 2019
Super! Really try to work with you, ,are patient and kind. They are considerate of the consumers needs and were very patient helping find the right vehicle that worked for my personal needs physically. All of They are considerate of the consumers needs and were very patient helping find the right vehicle that worked for my personal needs physically. All of our questions were answered, and there was no pressure. Julie took us for a drive before we left to show us how the new (to us anyway) technologies work, which was just pretty awesome! She also followed up by phone to see how our drive home was and if we had any questions about anything, which was very nice. From our prior vehicle we can vouch for their service department too, They are the same; always courteous, on top of things, and do a great job. At the body shop, which is at a different address, is another pleasant group that does a great job. More
by Deeney
Employees Worked With
Julie
August 16, 2019
Great all around staff Good clean cars and very patient sales staff. Staff also very accommodating to my schedule. Danny was very knowledgeable about the vehicles, services Good clean cars and very patient sales staff. Staff also very accommodating to my schedule. Danny was very knowledgeable about the vehicles, services, and prices. All staff made me feel like a valuable customer. More
by gma 7
Employees Worked With
Danny Davis at the Webb City store
August 05, 2019
Outstanding personal service! Bought a car 900 miles from home due to car trouble. They made me feel like a valued customer! Wonderful experience! Kathy Sleep and the staff turne Bought a car 900 miles from home due to car trouble. They made me feel like a valued customer! Wonderful experience! Kathy Sleep and the staff turned a stressful experience into something positive. I would seriously consider traveling down to Roper to purchase my next car. Never had such a great experience in buying a car under ANY circumstances than I had at this dealer! More
by Mary
Employees Worked With
Kathy Sleep, George Butler
August 02, 2019
Thank you for your assistance After having taken her van to three garages and Honda dealerships while on a road trip to check for problems, and either being told everything was fin After having taken her van to three garages and Honda dealerships while on a road trip to check for problems, and either being told everything was fine, or being told things contrary to what the previous garage had said, my sister’s car broke down in Joplin. She took it to Roper Honda in Joplin. She ended up buying a pre-owned vehicle here, and said the service was “incredible”. It is a very vulnerable feeling to have car trouble far from home, much less to have no other option than to buy another car unexpectedly on short notice, alone, and far from home. She made it home this morning and loves the car. Thank you Roper Honda for taking good care of my sister. More
by Oklahoma sister
Employees Worked With
I don’t know her name
July 31, 2019
Buying a new Honda insight Buying a new Honda Insight. Craig was a very knowledgeable and super nice sales person. He did a great job and pretty much made the entire transaction Buying a new Honda Insight. Craig was a very knowledgeable and super nice sales person. He did a great job and pretty much made the entire transaction totally hassle free. More
by Mike 123
Employees Worked With
Craig from the W. 7th St. lot
July 18, 2019
Very Satisfied Clifton was great to work with. He answered all of my questions about the vehicles we were looking at and went above and beyond to get us in to the ca Clifton was great to work with. He answered all of my questions about the vehicles we were looking at and went above and beyond to get us in to the car we wanted. The entire Roper staff was really friendly and good to work with! More
by Satisfied
Employees Worked With
Clifton and Andy
July 11, 2019
Great Experience at Roper Craig Greer was kind, listened to what I wanted, and didn't get pushy with me. I also appreciated the selection of cars in my price range with low mi Craig Greer was kind, listened to what I wanted, and didn't get pushy with me. I also appreciated the selection of cars in my price range with low miles available at Roper. More
by Jane
Employees Worked With
Craig Greer
May 18, 2019
Thank you, Chris Martinez I’m not usually one to write a review, sure I have no problem clicking on a star rating and leaving it at that…but I feel like my recent experience at I’m not usually one to write a review, sure I have no problem clicking on a star rating and leaving it at that…but I feel like my recent experience at Roper Honda especially Chris Martinez deserved a better explanation, then just the normal star rating we have come a custom to. To give a little back story, I’m a soon to be new dad (excited and scared as I can be all at the same time). I’m in the process in getting everything I can taken care of before my baby girl arrives, so I’ve created a list of things like I’m sure countless others have done in my same position. With buying a new (at least to me) car near the top. As you see my girlfriend and I have been sharing a vehicle for the past year. We both felt that this was impractical with a new born considering I work from home and would be watching our baby girl while she has the truck for her job. So, this begins our journey of finding a vehicle for my girlfriend or myself. This started like it always does going online to find the “perfect” vehicle. After finally settling on one, we showed up to a very well know dealership in Joplin and test drove what we though was going to be the one. After our little drive around, we soon figured out this wasn’t what we wanted and explained that to the sales person and then it started the pressure into buying a vehicle neither one of us wanted. I still to this day don’t know why he persisted on getting us into a vehicle we didn’t want, it was very unnerving to say the least. After some time of telling this sales person that we were not interested and being firm that we are not going to fill out a credit application, we were finally on our way home. During our drive home we passed a few dealerships but none of them had what we wanted until we passed Roper Honda. We saw the right vehicle for us, so we stopped in. As we walked around the vehicle checking out the outside and attempted to opened the door to look at the inside to our surprise it was actually unlocked. I didn’t have to go get a sales person to let us in or have them hovering over us while we took the vehicle in. We were there a good 10 minutes before anyone said a word to us. It was so nice to be able to think and look the vehicle over. Granted this vehicle wasn’t the one for us, the payments would have been too high to fit our new tighter budget. That is when we met Chris Martinez. Chris asked us what we were looking for and I told him my very detailed list of what we were wanting and what our total budget was for my current truck and the new vehicle. He actually listened and took interest in what we were looking for and of our concerns. He showed us the used vehicles that fit into our budget and explained the vehicles in very good detail. He then left us alone to explore them by ourselves without the hovering uncomfortable sales person intimidation feeling. My girlfriend and I look them all over very carefully and picked out the one that fit us, and that we liked the best. That all happened late on a Saturday, so we got the dreaded credit application filled out and Chris told us they wouldn’t hear anything back until Monday. Chris is normally off on Mondays but assured us he would be following up with us. I was like sure you will I’ve heard that one before, in my head. So, we headed home. Monday came and it was work like usual. I really didn’t expect to hear from Chris especially on his day off. I mean I can’t really blame the guy; I wouldn’t want to work on my day off either but then I get a call from Chris at about 1:00 PM, our credit application had been declined. I was already worried about that as I haven’t had the greatest credit in the past but was working on it very hard and Chris knew that. Even after this Chris didn’t just give up like most dealerships and sales people had done that just want the quick and easy road. Chris gave us a few other options and wanted to know if we could meet him (on his day off I remind you) to go over them. Of course, I said yes. This had been weighing on me for a while and I wanted to get it taken care of. We met Chris at the dealership, and he explained our different options 1. Was a bigger down payment which we didn’t want to do, since we are saving up for a baby, 2. We could buy a cheaper car to keep us in our budget but we didn’t really like any of the cheaper options, or 3. We could look at trading my trucking in to lower our overall payment and buy two new vehicles. The 3rd option seemed to be the best bet since I was paying a really high interest rate and in turn payment on it already and it was getting up in the years, but I didn’t think they would pay it off as I was upside down on the truck. Chris said they would look into it but wanted to see if we would like the vehicles, they had on the lot in our price range. So, he took us out to show us those vehicles before he looked over my truck for a trade in. I fell in love with Honda Pilot and my girlfriend fell in love with a Honda Civic. Then came the dreaded time of the numbers game…but there wasn’t any. They were going to pay my truck off in full which I couldn’t believe and there weren’t any hidden fees to deal with. The process was very straight forward and painless. Chris was really the only reason we are happy, and the stress relived before starting our next big chapter of our lives. Thank you, Chris, and if you need a new vehicle, I would strongly recommend him. I trust him so much that I sent my closest friend to him and they live over an hour and a half away. They drove away in a brand new Pilot too. Also, another friend of my bought a brand new HRV from him just today. That is two more people that have had a wonderful experience with Chris Martinez. More
by jrprinty
Employees Worked With
Chris Martinez
