Ron Westphal Chevrolet
Aurora, IL
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418 Reviews of Ron Westphal Chevrolet
More than expected! Reta brought the Acadia to my wife's work, in Shorewood, to show it to my wife. My wife was impressed with not just the vehicle but Reta's helpfulness Reta brought the Acadia to my wife's work, in Shorewood, to show it to my wife. My wife was impressed with not just the vehicle but Reta's helpfulness and attention to our needs. We bought the Acadia and are very happy with it and the service we received from Reta. We will recommend Ron Westphal to our friends. More
Above and Beyond Expectations! I have been in the Aurora service center twice now, and each time I have been extremely happy with the service. On both occasions I dealt with Sergio. I have been in the Aurora service center twice now, and each time I have been extremely happy with the service. On both occasions I dealt with Sergio. He is very professional and helpful. On my last visit, I had an issue with the battery. Our day was already packed full with softball, out of town family and a graduation party, and since my husband was at work all day, I requested a loaner to get me around all day. They didn't even bat an eye. I was told that the battery needed to be changed and that it we just missed the coverage on the mfg. warranty, however, they were able to figure something out and get it back to me free of charge. The service team went above and beyond my expectations! More
Car purchase Robert and Joe were very professional and had a great persona. Very relaxed and the best experience I have ever had in a buying a new car. Robert and Joe were very professional and had a great persona. Very relaxed and the best experience I have ever had in a buying a new car. More
Professional, accomidating and friendly Ron Westphal Chevrolet was the fifth and last dealership that I visited. I had four bad experiences before coming here. Mike Wiley gave me wonderful s Ron Westphal Chevrolet was the fifth and last dealership that I visited. I had four bad experiences before coming here. Mike Wiley gave me wonderful service, was friendly and went out of his way to make sure I was able to stay in my budget. Some of the other dealerships in the area that I visited acted like they were doing me a favor by helping. Mike, Shaun and Joe are awesome and I would highly recommend them. Next time, I will go there first. More
Good dealer=happy customer I came in looking for a Chevy Impala and was quickly helped by Shaun Nichols. He let me test drive the car and was extremely informative and knowledge I came in looking for a Chevy Impala and was quickly helped by Shaun Nichols. He let me test drive the car and was extremely informative and knowledgeable with this model. He was so friendly to my wife and I and had excellent customer service. He made our car shopping experience so relaxing and fun!! He helped me out in every way he could and made sure I was happy with my decision. I was very impressed with his quality of work and I definitely would recommend Shaun to anyone who wants a good car buying experience. The guy knows what he is doing. Thanks Ron Westphal! More
Over Promise & Under Deliver All I have to say, they did not seem to be all that interested in making a sale. I was in a unique situation that had me stuck in a rental car and had All I have to say, they did not seem to be all that interested in making a sale. I was in a unique situation that had me stuck in a rental car and had to find a new set of wheels. I always had to call them, Danny never returned phone calls. Had been looking at multiple vehicles, new and used. Finally made a decision to purchase a truck that was inbound, they said they would call me when they had a better idea of build date, even offered to put me in a loaner until the new truck arrived to save costs on car rental.. I called twice to check status of the truck, first time I called a week later after confirming that I could make changes to the new truck, received a call 1 day later, second time, was told they would call me back, has now been over 6 weeks and never received that call back. Oh well, they have lost a customer, made it real easy, all they had to do was what they said they would and actually have the courtesy to return a phone call. Never mind the fact I purchased from this dealership back in 2008. They did a xxxx of a job to maintain a previous customer..NOT! More
Shaun Nichols and Joe Marzoas Good Experience My husband and I came in to look at a Buick Enclave they had on their lot. Shaun came out, introduced himself and told us what he knew about the car. My husband and I came in to look at a Buick Enclave they had on their lot. Shaun came out, introduced himself and told us what he knew about the car. He was honest with us and told us he wasn't super familiar with that vehicle but found out any information we asked about. He was professional, worked very hard to get us the price we wanted for it, and got our On Star set up. Shaun is very friendly and easy going and didn't use any high pressure tactics to make a sale. We would recommend seeing him if you're in the market for a new/pre owned vehicle. Thank you Shaun for all your help! We love our Enclave! More
Shaun is great My husband and I came in looking to drive a Chevy to see if we liked it- we were Ford people- Shaun Nichols introduced himself to us. He took us out My husband and I came in looking to drive a Chevy to see if we liked it- we were Ford people- Shaun Nichols introduced himself to us. He took us out on test drives and found us a car that we loved!! We needed to think about it over the weekend, Shaun came in on his day off to meet us and spend a good amount of time with us so that we were happy!! He was honest and always looked to answer our questions! I have been in sales over 20 years and I never felt pressured with Shaun!! I might even hire Shaun myself because I loved his work ethic and honesty!! Come see him if you need a car!! Very professional!! Missy and Jim Binkley More
Shaun nichols and Joe Shaun helped me out to find a new car. He helped me figure out my finances, he took his whole day to just make sure I would get financed, and be able Shaun helped me out to find a new car. He helped me figure out my finances, he took his whole day to just make sure I would get financed, and be able to walk out with a vehicle. If it wasn't for him and is manager I would still be stuck with a really crappy car that isn't reliable. Shaun is a kind and friendly, and funny person, he genuienly cares about your needs and he is easy to get a long with. I would most certainly go back and get a vehicle from Shaun. Joe marozas he is the sales manager he did everything in his power to get me approved as well, he called every bank, he talked to every banker he took time out of his schedule to get me in a safe and reliable vehicle. He has helped me these passed weeks and I wouldn't go to any other people. All they want is the best for you. I am truly happy with everything and the two there!! More
Good Experience Buying a car is never my favorite thing to do, but it was necessary because my car had just been totaled. Brian was very good about making the whole Buying a car is never my favorite thing to do, but it was necessary because my car had just been totaled. Brian was very good about making the whole process as easy and quick as possible without being overbearing. He paid attention to what I was asking for and did not try to talk me into more than I was comfortable with. I would definitely recommend him to friends. More

