Ron Tonkin Toyota

Tonkin unable to fix problem on 2015 Prius When we first bought our Prius, it consistently got between 48 and 52 miles per gallon. After a scheduled service, the mileage dropped dramatically t When we first bought our Prius, it consistently got between 48 and 52 miles per gallon. After a scheduled service, the mileage dropped dramatically to between 37 and 41 miles per gallon. In 2016 we took a trip to California and averaged 51 mpg. In 2017 we took a trip to California and averaged 41 mpg. I decided to take the Prius into Tonkin to have the mileage restored to normal. I had a most unsatisfactory visit. First, the service writer, Mitchell Strasburg, was argumentative and disrespectful to me, trying to put the drop in mileage down to environmental factors and/or the way I drove. I had to rap my knuckles on the service desk to get him to be quiet so that he could hear my complaint. I also had to tell him that I had not come to Tonkin to argue, but to get the car fixed. Next, he was very reluctant to have the service technicians look at the car. I reminded him that I had an appointment for this service and that it was under warranty. He finally took my key, I took a walk and after about an hour, He called me and told me that they had found nothing. It was such a short period of time, and so many cars were stacked up in the service bay that I am not sure that anyone even looked at the car. Finally, I did not like Mitchell's attitude, and the fact that there was no change in the car's mileage. I will now contact the Toyota representative and see what he has to say. Evidently, when Tonkin was bought by an out of state company, they brought a change in philosophy with them. More

Excellent Experience Mark was able to answer all of my questions about ge RAV4 hybrid. He also took the time to show me all of the different features that the car offered. Mark was able to answer all of my questions about ge RAV4 hybrid. He also took the time to show me all of the different features that the car offered. When I got to finance Brandon was professional and made the signing enjoyable. I would buy another car from Ron Tonkin Toyota and would recommend anyone I know visit this dealership. More

Excellent service . Salesman Daniel Tupayachi was wonderful Awesome service quick efficient Daniel was very helpful . I cannot say enough positive things about my experience Daniel was awesome and the price wa Awesome service quick efficient Daniel was very helpful . I cannot say enough positive things about my experience Daniel was awesome and the price was excellent , I have bought 3 cars with his help and would not go to anyone else More

Quick and easy The sales and financial folks were helpful, flexible, and easy to work with. And very quick once I had made a decision, respecting my time constraints The sales and financial folks were helpful, flexible, and easy to work with. And very quick once I had made a decision, respecting my time constraints. The salesperson I worked with was Jonathan. He was really thoughtful. More

It was amazing ! The attention and the service was wonderful ! The salesman helped me to had a great deal for my new car. All the people who helped me at Toyota were v The attention and the service was wonderful ! The salesman helped me to had a great deal for my new car. All the people who helped me at Toyota were very friendly, polite, and fun. More

Stress free Friendly employees, took longer than I had intended, but the process was rather smooth. I am happy with my purchase and would recommend Ron Tonkin to Friendly employees, took longer than I had intended, but the process was rather smooth. I am happy with my purchase and would recommend Ron Tonkin to my friends and family. More

Amazing customer service!! My experience at Ron Tonkin Toyota was outstanding! Erin Mooney was my sales person and she was wonderful! I am upside down in the car I have now and My experience at Ron Tonkin Toyota was outstanding! Erin Mooney was my sales person and she was wonderful! I am upside down in the car I have now and she advised me that getting into a new car was my best option and so that's what we tried for. Erin went above and beyond to help me get into a new car, exhausting all her options and had finally come up with the best option. Unfortunately, because I am so upside in my car, the payments were just too high and I couldn't afford to purchase the new car. Never the less, I wouldn't change a thing about my visit. Erin made the process so easy and unstressed. I would recommend anyone to go see her for a new car. More

Pretty easy. Nice people. We went in to look at a used Prius and it was in beautiful shape so we bought it. we did have to push to get a second key and would have liked a coupl We went in to look at a used Prius and it was in beautiful shape so we bought it. we did have to push to get a second key and would have liked a couple of other items replaced as part of it. Overall a good experience. More

Excellent customer service Kyle Washburn is an excellent sales consultant at this dealership, he treat us with respect and answered all of my questions in a professional manner. Kyle Washburn is an excellent sales consultant at this dealership, he treat us with respect and answered all of my questions in a professional manner... very glad that this dealership has such excellent sales consultant. More

Tacoma Mark Knudsen was very knowledgeable and helped us find the vehicle we were looking for. He is very kind and authentic and we would recommend anyone lo Mark Knudsen was very knowledgeable and helped us find the vehicle we were looking for. He is very kind and authentic and we would recommend anyone looking for a Toyota to ask for Mark! More