Ron Tonkin Kia - Service Center

Unexpected gift to myself I have purchased three cars from this dealership in the past seven or eight years. Each time I worked with salesman Alan Bell. He is very personable I have purchased three cars from this dealership in the past seven or eight years. Each time I worked with salesman Alan Bell. He is very personable, not a high pressure salesperson. He answers all your questions and helps you choose the model that best fits your needs. He goes the extra mile to help you get the car of your dreams within your budget. It should be noted that I was at the dealership to service my 2014 Sportage. Buying a new car was not really on my agenda today. However Alan provided answers to some questions I had and a sale was in process. More

Don't get any better than Ron Tonkin Kia Took my 2015 Kia Soul in for it's oil change. While there I got to visit with my salesman, Breez Sovey. He showed me the new 2017 Kia Souls. I ment Took my 2015 Kia Soul in for it's oil change. While there I got to visit with my salesman, Breez Sovey. He showed me the new 2017 Kia Souls. I mentioned I would love to get the new 2017 Kia Soul, but my lease was not up yet. Breez said he would go check on the status of my lease. Came back a few minutes later with great news! I qualified for a new 2017 Soul. In no time at all.... I was the proud owner of a new 2017 Red Kia Soul! This is the fifth new car I have bought/leased from Ron Tonkin Kia, and the fifth new car Breez Sovey has helped me buy/lease! I was telling Breez my wife might be upset I got a new Kia. So I asked Breez if he could do anything to help my wife get a new Kia. A few minutes later Breez came back and told me he could get my wife into a new Kia Optima. Wife is thrilled with her new Optima, and of course I love my new Soul! This would not have happened without the hard work of the best salesman at Ron Tonkin Kia... Breez Sovey!!! Actually everyone that works at Tonkin Kia is pretty awesome from the service department to the customer service, management, even the people that get your new car ready for delivery. If you want a new Kia, go see Breez Sovey for the hardest working salesman, and the best price possible! More

Service department GARRETT IN THE SERVICE DEPT IS AWFUL. HES RUDE. DISRESPECTFUL SARCASTIC PIECE OF WORK. I HAVE BEEN TREATED VERY DISRESPECTFULLY WHEN I TAKE MY CARE GARRETT IN THE SERVICE DEPT IS AWFUL. HES RUDE. DISRESPECTFUL SARCASTIC PIECE OF WORK. I HAVE BEEN TREATED VERY DISRESPECTFULLY WHEN I TAKE MY CARE. IM TAKING MY BUSINESS ELSEWHERE. DO NOT BRING YOUR CAR HERE More

My service advisor, Julie Hogue, scheduled my service appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with m appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with my vehicle and the service technician was able to locate and resolve the problems. The service manager, Mike Downing, is on top of everything in his service department and took a moment to say "hello" which is very personable. Dan Boege in the parts department is awesome and always available to discuss accessories for my new vehicle. Overall, my experience with this service team exceeded my expectations!!! More

We've been in several times. Each time, we have had to go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first word go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first words out of their mouth were "we didn't do anything". In addition, when my 18 year old daughter took the vehicle back in after my husband had called today, they were very rude to her. When my husband and I arrived, we were also treated very rudely. When we asked to see the service manager, Mike, we were treated even worse. Not only did they immediately deny any wrongdoing on their part, they also refused to listen. This was the worst example of customer service I have ever seen. We will never return and it has given us a very bad feeling about Ron Tonkin dealerships and Kia in general. More