Ron Tonkin Honda - Service Center

Second car ive gotten from this dealership and probably the last. Saleman have always been nice but when it comes to getting maintenance it could use some work. I scheduled an appointment and when doing so the last. Saleman have always been nice but when it comes to getting maintenance it could use some work. I scheduled an appointment and when doing so was told they would have a loaner vehicle available. When I got there they shot me down on a loaner and seemed like they were lying about having one available as they told me no at first and in the middle of the conversation looked at the office and said "well it looks locked" showing me they hadnt even looked in the first place. Nick was the advisor and remained polite but was unable to fulfill their promise. Avelino Villeda aka (JR) on the other hand was sitting there chiming in on our conversation and was not pleasant to deal with and in other words basically told me to screw off amongst giving dirty and stupid looks. Im a very busy man and could not be without a vehicle on this day so I had to leave without getting my scheduled prepaid maintenance done. Wasted my time and gas going there and am not happy about it. Go to swikard people More

Beware of service department I took my Honda CR-V here twice. The first time was for a transmission service and oil change shortly after I purchased the car (used). While doing th I took my Honda CR-V here twice. The first time was for a transmission service and oil change shortly after I purchased the car (used). While doing the service, they accidentally broke part of the fuel line and made me pay to replace it, even though it was their fault and had nothing to do with what I brought it in for. The second time I brought it here was to fix an airbag recall. They said they would have it fixed the next day. When I called the next day to see if it was done, they said they lost the car and couldn’t find it anywhere in their lot. A few hours later they found it. The steering wheel was reassembled very poorly after the airbag inflator was replaced and still looks terrible. The service department also recommended fluid change intervals that do not at all match the owners manual - I assume to try to make more money from unnecessary work. The prices for service here are high - which is to be expected at a dealer but the horrible service here does not at all justify the high prices. I will never take my car here again. More

Technology Support Met with Hyle Bradley today for assistance on technology. The new cars are a bit intimidating for some users. With Hyle's patience and kindness I fe Met with Hyle Bradley today for assistance on technology. The new cars are a bit intimidating for some users. With Hyle's patience and kindness I feel so much better now than when our lesson began. More

Service Appointment Times Are Meaningless I service my Element regularly, and have taken it to Ron Tonkin Honda on 122nd three times. Each time they get to it when they get to it. After seeing I service my Element regularly, and have taken it to Ron Tonkin Honda on 122nd three times. Each time they get to it when they get to it. After seeing it parked in the lot for hours after the appointment time on two occasions I decided to send an email to Dave Berry and Carol Stevens asking "Is there a way for me to get my car worked on at my actual appointment time?" She mentioned Dave Berry would get back to me. Never happened. My time is valuable, and don't enjoy a simple service appointment taking most of my Saturday. Its the very reason I make appointments at 8:00am when they open. To park it, and simply leave it for hours is inexcusable. What's the point of an appointment? Dick Hannah keeps their appointment times, Ron Tonkin does not. Happy to drive an extra 15 minutes further to save several hours in wait time. My wife, a Honda owner, has switched too and noticed similar positive outcome. More

Just aGreat Dealership!! Just wanted to say thank You to the Ron Tonkin Honda Dealership!! They are always very Professional and Courteous EVERY TIME I go in for Service on my Just wanted to say thank You to the Ron Tonkin Honda Dealership!! They are always very Professional and Courteous EVERY TIME I go in for Service on my Civic!! I bought my car from Ollie Moss and every time I'm in the Service Department he comes over and says Hello!! It's nice to be remembered and not thought of as just a "Car Deal" .....I would Recommend this Dealership to anyone looking for a car or even just needing Service on the one they have. I've even met the "Top Boss" Brent Behboodi, He has taken the time to say hello and have a conversation with me when I'm in for service. I love taking my car in for Service because it is Fast and Friendly every time and they make you feel welcome and almost like Family. Thanks again for the Great Service every time. More

Service I went in with a driver's side mirror that had been shattered. The estimate I got consisted of an amount scribbled on a business card and Burton said I went in with a driver's side mirror that had been shattered. The estimate I got consisted of an amount scribbled on a business card and Burton said "call me if you want me to order the part." I called and left 2 messages but didn't hear back, so I called the service desk, who had no record of my estimate because it was so informal. I had to go in again. Nichole looked at the damage but then when we went to order the part couldn't remember if it was driver or passenger side, couldn't remember if I needed the casing or just the mirror. Again-no written, real estimate. They ordered the part and scheduled me for the next day at 1, telling me it would take an hour. I showed up on time, handed over my key and waited. After an hour and a half I went to the desk to check on the progress since I had other obligations that afternoon. They had been looking for the part for the whole 90 minutes and had not even started the work!! They never thought that maybe they should come tell me that they couldn't find the part and that they would have to reschedule my appointment. I was the one who went up after an hour and a half to check in , so who knows how long they would have left me there. I have never encountered such poor management or decision making in a professional service business. I can' only imagine that it is because they have so much business that they really don't care about individuals or their time. There is no other explanation. I understand that things get lost but for the love of all that is holy, tell your customer what is going on. Why would you have someone sit for 90 minutes??!! I just can't say enough how I will never return, how I will never recommend and I will never support a Ron Tonkin dealership. My boycott will mean nothing to his bottom line and he will continue to foster business practices that screw the little guy. For my peace of mind I am done. By the way, I cannot believe they have received any "excellence in service awards" like the banners say. Must be some sort of scam. More

The Best Auto Service Experience Ever! I had the best auto service experience ever at Ron Tonkin Honda! I found that my engine is overhitting just one day before my family trip to Canad I had the best auto service experience ever at Ron Tonkin Honda! I found that my engine is overhitting just one day before my family trip to Canada. Josh Matson and Gunard Solberg were willing to look at my car even though I did not have an appointment scheduled with them. They were completely booked, but to save my vacation, they found extra time and fixed my car the same day!! Thank you guys so much!! My family is so grateful!!! I highly recommend Ron Tonkin Honda! More