Ron Tonkin Honda

this was an expensive service visit, and J.Lo helped me tremendously by finding usable discounts and price breaks that helped me with the final bill. The service was timely and I appreciate the no xxxxxxx tremendously by finding usable discounts and price breaks that helped me with the final bill. The service was timely and I appreciate the no xxxxxxxx approach to it all. Thank you so much for your continued excellence. More

I just want to start with a BIG THANK YOU to Jim in service.... He went beyond his duty to help me resolve a problem. My honda S2000 leather seat split. I was very upset when I came in for my routine service.... He went beyond his duty to help me resolve a problem. My honda S2000 leather seat split. I was very upset when I came in for my routine oil service. I told him and he looked at it and said " Let me see what I can do...no promises BUT I can also refer you to a great leather repair man if I can't help with this" Perfect... a few days later He called to let me know that honda agreed to replace my leather and only charge me 50.00. I can not and have not said enough of the OUTSTANDING service Jim provides me and how I have told many people about the service and quality of Ron Tonkin Honda. THANKS.. a forever customer Tanja Weller More

We have been taking our cars to Ron Tonkin Honda for years. The service staff is thorough, clear, and communicative. Recently, we bought 2 lightly used cars from them. We wanted to buy from them beca years. The service staff is thorough, clear, and communicative. Recently, we bought 2 lightly used cars from them. We wanted to buy from them because our experiences have always been honest and pleasant. Waled went above and beyond to make sure we got the exact cars we needed and even took me home when I was stranded at the dealership. Couldn't have asked for better service. Looking forward to using Ron Tonkin Honda for many years to come. More

We were very impressed and happy to meet and do bussiness with Jim Gordon was very knowledgeable and very professional and we were very haqppy to do business with him and the dealership. We have recomended J with Jim Gordon was very knowledgeable and very professional and we were very haqppy to do business with him and the dealership. We have recomended Jim to many of our friends and bussiness associates. More

I am a long time service customer of Ron Tonkin Honda on 122nd ave. Evan the service representative personifies professionism, courtesy and integrity based customer service. I have been treated kindly from 122nd ave. Evan the service representative personifies professionism, courtesy and integrity based customer service. I have been treated kindly from the long time technicians, Ron and Ken and have not had a problem with any service thus far. I also value their customer service manager Stephanie and have emailed on several occasions to service manager Jon. Thank you More

I saw a car/price I liked online and talked to Adam. I was told to expect a fair trade in value based on kelly blue book (kbb.com) trade-in values so I took an afternoon off work and went in to do what sh was told to expect a fair trade in value based on kelly blue book (kbb.com) trade-in values so I took an afternoon off work and went in to do what should have been an easy transaction. When I got there, the closer guy, Jason, made a lowball offer for my trade... 25% under the kbb trade value and tried to justify it by showing me auction values for a car that wasn't even the same model as mine. After pointing out the problem, Jason told me a long, irrelevant story about selling his Tahoe and wasted my time. He then asked if I would pay kbb full retail for his car to "balance" the deal. It's crap like this that gives dealers a bad name. I didn't appreciate the dishonesty and having my time wasted. I won't be back. If you go in, do your research on the value of your trade and hold your ground. More

I had a great experience purchasing a new 2011 Honda CR-Z from Ron Tonkin Honda. I checked out their inventory online and requested a quote on a particular vehicle. They didn't end up having that car in stoc from Ron Tonkin Honda. I checked out their inventory online and requested a quote on a particular vehicle. They didn't end up having that car in stock, but their Internet Manager, John, went the extra mile. He immediately suggested other dealers in the area that they could pull similar cars from, and offered to pick up vehicles the next state over. I ended up going with a different car that they had in their showroom, and the in-person sales experience was great. John and his associates got us in and out quickly and efficiently, and kept the upselling to a minimum. I'm happy with my purchase, and I'd recommend Ron Tokin Honda to anyone in the Portland metro area. More

I had positive experience with Ron Tonkin. Obviously, they want the best price they can get and I wanted the best deal I could get. They aren't a non-profit. Everyone who works there has to earn a livi they want the best price they can get and I wanted the best deal I could get. They aren't a non-profit. Everyone who works there has to earn a living. When I emailed Ron Tonkin the lowest offer I had received on-line, which was lower than their offer, they countered with much better deal. They respected my request not to contact me by phone. I emailed their offer to the other dealers and other dealers replied they couldn't match it. When I looked at the car, of course, the salesman tried to sell me the options, but when I made it clear that there was no way I was going to pay for them, that they were not something I wanted or needed, I was not pressured. I did buy a different option, was completely aware of the technique used to get me interested, which was well done sales strategy that made me smile because it was choreographed well, but it was option I wanted, and I did not feel any pressure. It is their job to have options and try to sell them. I enjoyed the sale and part of the experience was observing implementation of effective sales techniques. It was no different from a high end restaurant where the waiters learn to get people to add the dessert and coffee after dinner because these are high profit items. Same with the options on cars, I would guess. I don't feel I have to buy dessert but I often buy it because I decide I want it. I left with lease deal for Honda LX that was better than any other dealer offered, even with the option I chose. I don't expect any problems with service. More

Internet-searched all Honda dealers in OR for new 2011 Ridgeline. This dealer/salesman was #1 in: pricing, follow-up, negotiating and delivery. As a salesman by profession, I am always very skeptical/cyni Ridgeline. This dealer/salesman was #1 in: pricing, follow-up, negotiating and delivery. As a salesman by profession, I am always very skeptical/cynical. John Haddock and his managers exceeded my expectations. Have not dealt with service so jury is still out. So far, so good. More

Run fast. Run far. I am embarrased to say that I own a Run fast. Run far. I am embarrased to say that I own a vehicle from these crooks. While the Honda vehicle itself is great, this team has proven to Run fast. Run far. I am embarrased to say that I own a vehicle from these crooks. While the Honda vehicle itself is great, this team has proven to be unscrupulous liars. When I originally began looking for my Honda CRV, I went to my closest Honda dealer (Dick Hannah Honda - see the separate review) and was quickly violated by their team and gave the Tonkin team my business. At the time, I was so unravelled by the previous experience at the other dealership that I didn't realize that I had walked onto a dealership who worked in the exact same sales model - pressure the customer and promise the moon. What started out as a base LX package with an "internet price" of $21,665 rapidly ended up being a $25000 sale. That being said, it was my fault for letting them pressure sell me into the added options. I knew I'd have a second purchase coming up in a month or two, so I expected to bat .500 by getting a "good" deal on the next one.... right.... This past weekend (less than 90 days from the initial purchase) we picked out a car from the online inventory and I called the original salesman. He didn't remember me but acted like he did. Regardless, I honored my word by giving him the chance to make a second deal off of me. We drove the car, we liked it, we wrote down the sticker price of $19860 (for a Honda Fit Sport with Navigation) and he verbally said we could take $515 off so they could sell it to us at "invoice". We did not have our trade-in car with us, so we told him we'd return in the morning to close the deal and trade the old car in. When we arrived the next morning, we came prepared with print-outs from KBB.com (Kelley Blue Book) as the Honda website redirected us to it. The "Good" trade value for our vehicle was $2025; the "Fair" value was $1525. With no time to spare, our sales guy took the car back to the service bay and had the used car manager appraise it. He came back saying he'd be willing to give us the "Good" value minus some money for tires and repairs. What he neglected to mention was that his "Good" value was our "Fair" value since he was doctoring up his appraisal printout from KBB! If indeed the vehicle would qualify for "Good" status, then why was he trying to offer us only $900!!! We challenged him on his incorrect values and he played make believe for about a half hour while he doctored up more fake documents with more fake trade-in values. (I'd hate to see his family albums after he gets done Photoshopping everything - I bet their "European" vacation photos are really in Hermiston, OR or Weed, CA!!) Finally, he negotiated that he'd give us $1300 for the vehicle as if he were doing us the biggest favor in the world. We looked at their offer sheet and noticed something odd about it...other than the fact that they front-loaded $3500 of services that we didn't want.... The sticker price we had written down from the night before had gone up! That $19860 minus the promised $515 was now $21K instead of being $19345! We called the sales guy on this, but he played dumb and acted like we were lying about the sticker price. Arrrgh! I'm not a violent person, but if ever I wanted to punch someone in the face, it was then and there right on the showroom floor! One thing led to another and he finally called out his finance manager who tried the age-old trick of switching financing variables around to meet a "desired" monthly payment. He thought it would be just fantastic if we had a nice low payment of $293 for 84 months for a $19000 car. Hmmmm...we calculated that out to be roughly $24000 with $5000 in his pocket. He challenged me very indignantly when I called him on it. I told him if I wanted to continue extending the term of my loan to get the payment amount I wanted, I'd be looking at a $110,000 Porsche, not a $19,000 HONDA FIT!!! Again, he took that as a buying sign and personal challenge and promptely turned his sheet over and started to frantically write out the numbers hocus pocus that dealerships train their finance managers to do. At that point we had to leave. My sales guy who I had extended the gracious opportunity to get a second sale (mind you, this was within a 90 day period) was painfully cavalier about having us walk out. I think his exact comment when we told him axiomatically that we were going to look elsewhere was "...oh well, its just the beginning of the day...". What a jerk. More