Ron Tonkin Gran Turismo - Service Center

I cannot recommend this dealership one bit. They make me regret moving from Mercedes to Maserati. I should have drove to the Maserati dealership in Seattle. They left my car in worse shape than when I br regret moving from Mercedes to Maserati. I should have drove to the Maserati dealership in Seattle. They left my car in worse shape than when I brought it to them. They did a shotty job at putting my lower driver dash cover together and steering column together. The lower dash was missing 2 screws and a nut. They left the steering wheel plugs for the airbag mounting bolts along with another random screw in the cup holder. They did a cpu update to fix a known actuator issue that causes the heat to no longer work on one side and since then things have not worked correctly. Before bringing it to them the rear window defroster worked perfectly. After bringing it to them it no longer works at all and everytime I start the car the rear defroster button flashes and the system has trouble calibrating. I advised them and they told me that they can quote me to fix it and did not take any responsibility for their xxxx poor quality and breaking things. They did admit to the mechanic knowing he forgot the plugs in the steering wheel. I paid them $1600 for them to break my car and have zero accountability. Tristan in service has no idea what they can and cannot do and have the ability to do. Shaun, the service manager texted me and said that Tristan told him the car was heavily modified and I probably did something. To date, I still am arguing with them to just fix what they broke. This dealership has been a nightmare to deal with. The fact they have only a single loaner car for such a "high end" dealership is just flat out embarrassing for them. The guy next to me who was being helped by the other service agent said he was frustrated and had to wait 3 months for a service to be able to get the single loaner car they have. This dealership is a joke and gives Maserati, Ferrari, and Ron Tonkin a bad name. They should really be ashamed of themself and their lack of quality control and finger pointing tactics when they mess up. Go elsewhere at all costs. More