Ron Tonkin Chrysler Dodge Jeep RAM Fiat

The whole group was informative and extremely courteous. I would give my experience a perfect 10 I would give my experience a perfect 10 More

Beau and AAron made this transaction smooth and very understandable. It was great to work with them. understandable. It was great to work with them. More

A car dealership is only as good as the service or sales rep with whom the customer interacts with. UPDATE: My rating gained one star because they were able to fix the recall by the Friday deadline b rep with whom the customer interacts with. UPDATE: My rating gained one star because they were able to fix the recall by the Friday deadline but lost 2 stars because of the continued no-can-do attitude by the service rep, Becky. The engine noise issue was still not resolved. The mechanic's note stated ""scan for codes, no engine light found, no store codes, found several after market devices installed at this time". When I asked Becky what after-market part was identified as the cause of the engine noise, she said they could help because they don't deal with those issues. I told her I understood that it would not be a RAM issue if it was a part installed by the RV outfitter (Roadtrek), but she still refused to help or willing to seek answers from the mechanic. All she gave was more excuses why they can't help. I don't understand why the reluctance to be helpful to diagnosis the problem? Why couldn't they have offered to do the diagnosis and repair if I agreed to foot the bill? I would have completely understood if I was explained what exactly was the issue. The mechanic states "SEVERAL after market parts" but according to RT, there are only 2 parts installed or altered in the engine: the UHG and the coolant hoses. At least at the time of pick up, I was able to thank Brea (my original contact for making the appointment) for her can-do and professional customer service. But I will not be returning to Ron Tonkin and cannot recommend them to anyone else. Original Post: I would have given only one star but the extra star was for Brea who took the time to show us the lift they had for my Roadtrek RV Promaster 3500 van at the time of making the appointment inside their service office. On the morning of our scheduled appointment (2 weeks later), we received an automated email asking to complete the online check-in procedure. I answered several questions and was also able to add my own written notes to the mechanic. I was very impressed with the software functionality because I could see everything about our service appointment for both a recall and the engine idling rough. I also saw the notes Brea took about the engine and possible loose pulley, which were very clearly written. I had good vibes about the Ron Tonkin dealership at this point. However, when we dropped off our RV with Becky, that's when things started going wrong. All we heard were excuses: An excuse for why the notes that both Brea and I wrote in the computer system were no longer there: " Things just disappear!" An excuse for why they needed to keep my van for 4 days. " We are inundated with recalls". An excuse for why on the afternoon of the 3rd day nothing had been done to the RV: "Our internet was down all day!" Tomorrow is Friday and we will be picking up our van no matter what, because I am not going to leave my $150k vehicle in their parking lot over the weekend. It will be bad enough having it there for 4 nights vulnerable to a break-in. If this dealership can turn around their operation's dilemmas and get my van fully serviced and the recall fixed by end of biz day tomorrow, I will gladly change my 2 stars to 4 stars. Stay tuned. More

Taylor made sure I received the color and Jeep I wanted. Alan is the person who did all the paper work. Absolutely everyone was very nice. Alan is the person who did all the paper work. Absolutely everyone was very nice. More

Excellent experience and professional work by these guys, they did a great job for me they did a great job for me More

Had a great experience with sales. Jamie, Beau, Aaron and Jake were all great the deal with. They made sure to give me a fair price on my trade in. I'd say it was one of the fastest in Jamie, Beau, Aaron and Jake were all great the deal with. They made sure to give me a fair price on my trade in. I'd say it was one of the fastest in and out from buying a new vehicle More

The experience in purchasing a new jeep was better than expected. The price they quoted was one we agreed too. expected. The price they quoted was one we agreed too. More

Horrible Service Dept, called 22 times and only received 2 calls back and vehicle was in the shop for 3 weeks, 2 weeks past quoted time. Initial price quote was not given, after a week in the shop and some 2 calls back and vehicle was in the shop for 3 weeks, 2 weeks past quoted time. Initial price quote was not given, after a week in the shop and some work done, price quoted was $1600. 3 weeks later dealer called stating vehicle was done and now was $2500+ with no discussion on pricing or change. Vehicle left the shop and the overheating issue remained which ultimately was a simple fix, replacing the thermostat. Unfortunately, son was in college and lives over an hour away and had no other choice but to go to this dealership which was right down the road. Dealership will not make it right, so take it from me save your money, time, and frustrations and avoid this service dept, this dealership at all cost. More

The sales team that I worked with particularly Amanda did a phenomenal job, making sure I got the vehicle that I was looking for. They went above and beyond to ensure good customer service. a phenomenal job, making sure I got the vehicle that I was looking for. They went above and beyond to ensure good customer service. More

I had a great experience buying my new truck here. Would highly recommend them to anyone. Will be back for the next new purchase I need. Would highly recommend them to anyone. Will be back for the next new purchase I need. More