Ron Tonkin Chrysler Dodge Jeep RAM Fiat

First Class Service I contacted the service department to see when I could get my vehicle in for safety recall service. Service Advisor Jon informed me that he had the p I contacted the service department to see when I could get my vehicle in for safety recall service. Service Advisor Jon informed me that he had the parts in stock and was able to take care of the repair if I showed up in about an hour. When I arrived, Jon was able to get me in right away and out of there in about 20 mins. Thanks Jon for all your effort! It is always a pleasure to work with upbeat and positive individuals. More

Good Car buying experience BAD BAD customer service We had a good car buying experience. However, it all went BAD. When we purchased the car we paid $599.00 to have them install a navigation system beca We had a good car buying experience. However, it all went BAD. When we purchased the car we paid $599.00 to have them install a navigation system because we were told the Town & Country we purchased was navigation ready. We brought the car back in to have that installed and found out it was not. That was pretty disappointing but we could live with it. Now two months later they still have not refunded us on our navigation system payment of $599.00. After many phone calls and a couple trips in person to the dealership they keep giving us the run around and many poor excuses. When you write a check promptly for a payment for a product and you do not receive it you would expect the same consideration in return. Do not buy from them if you want to have a good experience after the sale. More

Used Mega Cab Not many places put together such a great team. Its definately worth the distance if you cannmake it there. Internet Sales Manager Sandy and her h Not many places put together such a great team. Its definately worth the distance if you cannmake it there. Internet Sales Manager Sandy and her husband Z are not only great people but a great team. It is a dealership and of course there are negotiations however this is not like other dealers. You know what you are getting and what you leave with. Definately a win win etablishment. I will always go back with high expectations due to the fact they set the standards at an extreme level. If you want a pleasurable buying experience ghen McGloughlin Auto Mall is the place. More

Purchase of pre-owned Chevrolet Spark My experience started off a bit rocky and confusing working with a sales representative named Joey. He was very friendly, but dismissed me when I mad My experience started off a bit rocky and confusing working with a sales representative named Joey. He was very friendly, but dismissed me when I made an offer on the car. The following day, Sandy Mguiss called me back and completely transformed my experience. She was exceptionally helpful and ensured that I got a fair price and that all my expectations were met. Car buying is not always the most pleasant experience, but Sandy was there throughout to ensure that if I wasn't 100% satisfied or taken care of that it was made right immediately. Huge kudos to her. I look forward to working with her on my next car purchase when the lease on my Hyundai Genesis Coupe is up. More

Chrysler 200 Limited Casey, Brian and Jeff were/are amazing! It was the best car buying experience I have ever had . . . . from beginning to end! They earned my respect Casey, Brian and Jeff were/are amazing! It was the best car buying experience I have ever had . . . . from beginning to end! They earned my respect by treating me with respect. There was no pressure or deceptive tactics that other dealerships use. It was NOT a long drawn out process either! They went above and beyond and even hooked up my phone to the blue tooth in my car before I left the dealership. The new service manager is a wonderful addition. He really cares about customer service and wants you to leave happy. I can't say enough nice things about my experience. On a scale of 1-10 they are a 15! More

110% waste of time thanks to Scott lying to me I feel VERY mis-led or almost lied to... after getting a text message and making an appointment and him NO-showing and when we showed up the salesmen I feel VERY mis-led or almost lied to... after getting a text message and making an appointment and him NO-showing and when we showed up the salesmen had NO info that I have given to Scott... here is the text: "Hello, I'm Scott Granstrom, Special Finance Director for Ron Tonkin, I'd like to offer you financing, I have reviewed your online auto loan application. Please call me direct for details. Thanks, Scott 503-901-4645" Nice huh? I WILL NEVER GO TO TONKIN & DO NOT RECOMEND THEM OR ESPECIALLY SCOTT... but if you want the run around or to be offered cars you don't want; these guys are perfect. More

Excellent service & Jeep product knowledge I am a new customer to the McLoughlin Chrysler Jeep dealership. The service exceeded my expectations. Scott Wendell in the service department was ve I am a new customer to the McLoughlin Chrysler Jeep dealership. The service exceeded my expectations. Scott Wendell in the service department was very helpful. His customer service and product knowledge are second to none. I will go back here for service and I recommend them highly. If you need Mopar work done see Scott Wendell at McLoughlin Chrysler Jeep. More

Buying a car from Ron Tonkin Dodge Gladstone My car was totaled two weeks ago. I had to start investigating buying a car. I looked at many used cars and not a good value or new enough. My son he My car was totaled two weeks ago. I had to start investigating buying a car. I looked at many used cars and not a good value or new enough. My son helped me research dealers for a new car. I came to Ron Tonkin Dodge in Gladstone and I was impressed the minute I got out of my car and walked in the door of the dealership. There I met Dan Kamer, Sales Consultant. He showed me a couple of cars. I test drove the Dodge Dart Rallye Blacktop edition. It drove like a dream. Dan then started to educate me as we drove on all the benefits of this car. Safety, mileage and more. I have never bought an American made car and this was the first. I bought the warranty that was a good plan. To live everyday without the worry of a used car breaking down. I would highly recommend Dan Kamer, all the sales people were friendly. He was easy to talk to and patient with me as this is something I take serious, when it comes to buying a car. I absolutely love my new car and I would refer anyone to stop buy and check out their selection of new cars. On a scale of 1-10, I give him a 10 on every level. MLD , a happy customer. More

Waste of Time Beginning to End I confirmed an appointment with Scott Granstrom, and when I showed up he acted like he did not know we ever talked when it was several times that we d I confirmed an appointment with Scott Granstrom, and when I showed up he acted like he did not know we ever talked when it was several times that we did. This is a snapshot of his email: "When you arrive at Ron Tonkin Dodge, please ask the Salesperson that greets you or the Receptionist to page me. It is important that you ask for me. I have done the preliminaries to streamline the buying process for you and am the only one able to offer you special financing. " Obviously there were not any preliminaries done before hand because his excuse was that he had 130 other customers. Tough luck! This is your job, and to have someone repeat the information over again phone calls and back and forth emails is ridiculous and a waste of time. I have purchased cars before, and I was convinced with his sales pitch even though he kept mentioning "special financing" that I would not have to go through the same car buying experiences as before. He definitely filled my head with a bunch of xx and I drove an hour from Salem to meet him. He said I would deal with him from beginning to end, and this was another lie. I dealt with a rookie salesman that didnt know anything about the cars or financing. I am an accountant with a finance background and they had the nerve to bring back terms that were worse then what I currently have. The car I was looking to buy was 19k and on the final paperwork it turned into 29k. Dont trust these guys gimmicks. I told them Im not playing this back and forth game, and they knew it, because seconds later they handed my key back and said they had nothing else to offer. So far, the best experience I have had in the Portland area is Gresham Honda. I will be going back to Honda. More

Deceptive from start to finish! SOOO shady. Saw a used Mazda CX-7 on their website that is very clearly advertised as "Mazda Certified Pre-owned". Get through the whole buying proces SOOO shady. Saw a used Mazda CX-7 on their website that is very clearly advertised as "Mazda Certified Pre-owned". Get through the whole buying process, signing papers and everything and then asked to sign a paper that says it's being sold with no warranty. I object and says it factory certified and quote the terms from the website (12mo/12,000 miles limited and 7ys/100,000 miles limited powertrain), only to be told that it's not certified at all!!! WHAT?!? I mentioned multiple times throughout the buying process that the certification was something that was a big deciding factor for me and NO ONE EVER mentioned that it wasn't certified. Seems everyone from the salesmen to the managers, to the finance department is comfortable outright lying to their customers just to get a sale. When I called the next day to get clarification about the website ad the sales manager at the Mazda store (Shawn Clancy) said that whenever a used car comes in that fits the parameters of certification, it goes up on the website as certified whether it is or not!!! That's so freaking SHADY! He also said that he salesman that we were working with was told that the car wasn't certified, which was NEVER mentioned to us until the very end. I will NEVER deal with Tonkin again! Everyone we dealt with was deceptive from start to finish. More