Ron Tonkin Chrysler Dodge Jeep RAM Fiat

Avoid this dealership at all costs Starting this by saying that this review doesn't reflect the front sales folks. We had excellent interactions with David Morrow & Jeff Connelly, who Starting this by saying that this review doesn't reflect the front sales folks. We had excellent interactions with David Morrow & Jeff Connelly, who worked with us before getting to Finance. We'd been following prices on Jeep Renegades for a few weeks, & while Jeep had multiple KILLER incentives being offered through 7/31, prices had been just a hair out of our comfort zone. I ended up engaging David Morrow at Tonkin, & he was excellent at providing us some options. They had one 2018 vehicle on their lot that met our requests, but it was out of budget. While we hoped to wrap one up by 7/31, it was looking grim, until the morning of 7/30 when they slashed the advertised price significantly. We pinged David about it, & after being told there was no flexibility on the price, we decided to move forward anyhow. David assured us that we'd be eligible for any additional rebates if we qualified, including our TrueCar incentive. We make it in around 5pm, & David pairs us up with Jeff Connelly. After a quick look at the vehicle, we go into a room, & he starts preparing the deal at full advertised offer. We mentioned we also had an eligible TrueCar rebate for $500. He heads off to Finance, & this is when things start going south. First, he comes back and tells us that when they try to enter the TrueCar rebate, it kicks one of the other rebates out. (RAISED EYEBROW #1) We tell him we were assured by TrueCar & David that the rebate would apply, so he heads back to Finance. He comes back into the room to try to show us what is happening, & all of the rebates are accepted during his attempt. Phew. Jeff asks if we planned to finance through Chrysler (& take advantage of a $500 rebate), & we decide to pay half in cash & finance the other half. He brings back a piece of paper reflecting accurate numbers, & we tell him all looks good. We fill out the credit request, are shown that our credit scores are excellent, & were told that things were being handed off to Finance. Enter person #3. Jason Lent... a representative from the Finance side. He tells us that something funky came back on our credit report, & that he was unable to get in contact with anyone at Chrysler Capital since their offices were already closed. He says it's probably just a little something that we can clear up with some submitted documentation, & we could take care of it in the morning. We tell him we are concerned since there are several incentives due to expire that night, & he assures us that everything will be fine since he is leaving the sale date of 7/31 as-is. I mention that the last thing I want is to come in the next day & be told something differently. He says not to worry, he would be in around 10:30am, & would give us a call so we could submit whatever was needed and wrap things up. We leave a little uneasy, but reassured. We hadn't heard anything by 11:30 so we ring the dealership & are told today is his regular day off. (RAISED EYEBROW #2) I call David, who clarifies that credit request declines are cut and dry (funny that the Finance person "isn't aware" of that) so we won't be able to get approved, & we tell him we'll just do everything all cash. He tells us that will be fine, but we'll just lose the $500 finance incentive, which sucks, but we'll manage. We head back to the dealership, again pair up with Jeff Connolly, & are quickly told that 2 of the rebates are now expired (including the $500 incentive for financing, which they argue was $1k, until we pulled out screen captures - ha!), & the best price they can do is $2500 over last night's price. We mention that we were assured more than once by Jason that the rebates would still apply. Now it becomes a game of he-said he-said, & conveniently nobody can reach Jason. In comes Sales Manager Walter Rogers (total greaseball), who holds firm what Jeff told us, & with a best-of price thousands higher than last night's offer. He says changing the deal date is illegal, & refuses to accept any responsibility for Jason's assurances. Had we not flat out been lied to the night before, we would have closed the deal in cash, though I'm convinced there would have been some other reason to delay the sale a day. Long story short, they had ZERO intention of selling the vehicle at the price they advertised. Clearly a bait & switch to get people in the door the last day of the month, hence the coincidental slashed price the night the rebates expire. I also question the credit decline, since all they could produce was a paper saying "Decision: Counter Offer". (Doesn't sound like a decline to me!) Waste of 3.5 hours and my faith in humanity. Greasy, shady, and unethical. You'll need to shower when you walk out of there. Save your time & sanity & go elsewhere! More

our sales team especially Sung Park was great We went in to buy a used truck but after talking with our sales person Sung we ended up buying a new truck. No hard preasure sales, just honest and pr We went in to buy a used truck but after talking with our sales person Sung we ended up buying a new truck. No hard preasure sales, just honest and professional friendly and personal service. More

Fast, Easy and Fair Everardo made our purchase experience fast and easy. Best car shopping experience we have had. Very easy to work with and no pressure tactics. Would h Everardo made our purchase experience fast and easy. Best car shopping experience we have had. Very easy to work with and no pressure tactics. Would highly recommend this dealership to anyone looking to buy a new vehicle. More

CV boot replacement Eric was great and I would be happy to work with him again. He was very personable and seemed to enjoy his job. Eric actually got the estimate to me Eric was great and I would be happy to work with him again. He was very personable and seemed to enjoy his job. Eric actually got the estimate to me in 30 minutes. Once I gave the okay for the repair, the part was ordered and the vehicle repaired by 3:30 pm. I was on my way home well before the heavy evening traffic. Would have given 5 stars but the service waiting room was very warm/stuffy...there didn't appear to be much air flow in that section of the dealership. More

Very easy and low stress. Very nice to work with and no pressure and low stress experience. Everyone was friendly, and worked through the purchase process as quickly and smoot Very nice to work with and no pressure and low stress experience. Everyone was friendly, and worked through the purchase process as quickly and smoothly as possible. More

Quick and easy Great folks in and out quickly both people were friendly and I would recommend them to friends for sure. This is my fourth or fifth vehicle purchased Great folks in and out quickly both people were friendly and I would recommend them to friends for sure. This is my fourth or fifth vehicle purchased from Tonkin and I will keep coming back! More

Sales guy was very helpful Dealership was ok. Sales rep was very informative. Shop around first for best deal and best interest rate. Check with your bank first. Their rate will Dealership was ok. Sales rep was very informative. Shop around first for best deal and best interest rate. Check with your bank first. Their rate will be better, especially if you have a good credit score. More

Best prices in town! No haggling, their best price is given up front. No pressure, they let the vehicles sell themselves. Great assortment and overall best value for you No haggling, their best price is given up front. No pressure, they let the vehicles sell themselves. Great assortment and overall best value for your money. More

Great service Every one was nice and helpful ! They have knowledge and are very friendly. They even help me with phone calls to insurance person and explain me word Every one was nice and helpful ! They have knowledge and are very friendly. They even help me with phone calls to insurance person and explain me words that I didn’t understand . My English is limited , so thank you ! More

An overall excellent buying experience I was looking on line for a certain truck and found the one I was looking for and the price was right. I contacted Everardo and he was great I would I was looking on line for a certain truck and found the one I was looking for and the price was right. I contacted Everardo and he was great I would rate the experience a ten More