Ron Tonkin Chrysler Dodge Jeep RAM Fiat

Super helpful and answered all of our questions. We'd done a lot of research on vehicles offering 3rd row seating and all of the safety features. We have a couple of grandkids we are raising and othe We'd done a lot of research on vehicles offering 3rd row seating and all of the safety features. We have a couple of grandkids we are raising and others that visit and stay. We want the space and safety! The car just wasn't enough. Our 2001 Dodge Caravan has 284k miles and has been the best car ever! We looked at a couple of others and decided we were most interested and impressed with the Pacifica. In 3 days I've put a miles 250 miles on it and I LOVE it! This is my 4th Nav system and it's the best. The surround cameras rule! The salesman was great and even gave me a 3rd day review help on a couple of settings I hadn't found yet and offered to help me if I wanted to come by later (without the kids) to cover more of the features. I haven't been this happy with a new car since I got the Caravan and I've a few other cars in between (and still have the Dodge, it's our "truck"), More

Scheduled maintenance We took our Town and Country in to get our maintenance service performed without a prior schedule. Ron Tonkins dealership has a drive in service to g We took our Town and Country in to get our maintenance service performed without a prior schedule. Ron Tonkins dealership has a drive in service to get quick maintenance service such as oil changes without prior appointments. So that is what we did. But the trans flush and radiator flush and oil change could not be performed while we waited that day. Since it was not convenient for us to bring the car in the next day, Ron Tonkins dealership provided us with a rental car at their expense so that we could leave our car at the dealership that day and pick it up the next day. We appreciate this kind of service. More

Service, service, service As customers we can buy a vehicle anywhere. What makes this dealership stand out is the after sale service. It is and has been very apparent that they As customers we can buy a vehicle anywhere. What makes this dealership stand out is the after sale service. It is and has been very apparent that they want happy and returning customers. More

Keep maintenance I took my Jeep to Tonkin Jeep service department for routine maintenance and was more than pleased with the service that I received. Pam Billings, the I took my Jeep to Tonkin Jeep service department for routine maintenance and was more than pleased with the service that I received. Pam Billings, the service writer, could not have been more helpful and accommodating. She answered my questions pleasantly and with a smile. I definitely would recommend this dealership. More

In out before projected time Took my truck in for Service and to get some parts for some add on equipment I wanted. Tom and Byron in parts confirmed the equipment I wanted and wa Took my truck in for Service and to get some parts for some add on equipment I wanted. Tom and Byron in parts confirmed the equipment I wanted and was previously unavailable. More

Got us in our truck in record time Quick and professional. Actually made the process fun. We recommend this dealership for purchasing a vehicle. They did not waste our time with gimmic Quick and professional. Actually made the process fun. We recommend this dealership for purchasing a vehicle. They did not waste our time with gimmicks...or games. More

New truck Super helpful staff! Made the process easy and painless! Fun and personable people. Got everything I needed to get into a new Ram 2019. Would go back Super helpful staff! Made the process easy and painless! Fun and personable people. Got everything I needed to get into a new Ram 2019. Would go back for a new one anytime. More

Recall service and warranty check Working with the Service Advisors at Ron Tonkin is like playing Easy Mode in the game of vehicle maintenance. Work is quick, precise and done by the b Working with the Service Advisors at Ron Tonkin is like playing Easy Mode in the game of vehicle maintenance. Work is quick, precise and done by the book. It's effortless and consistent. You already know what you will get... friendly, knowledgeable, and smart service . I cannot imagine going anywhere else to service my car. More

Great In 2015 I had a recall done. It was a fuel pump relay switch. This week it was determined that the relay was going bad again. I asked customer serv In 2015 I had a recall done. It was a fuel pump relay switch. This week it was determined that the relay was going bad again. I asked customer service for help since it was a recall part but was told no. The service advisor and service manager at the dealership was great. They lowered cost for me and were able to take care of the problem quickly. More

Avoid this dealership at all costs Starting this by saying that this review doesn't reflect the front sales folks. We had excellent interactions with David Morrow & Jeff Connelly, who Starting this by saying that this review doesn't reflect the front sales folks. We had excellent interactions with David Morrow & Jeff Connelly, who worked with us before getting to Finance. We'd been following prices on Jeep Renegades for a few weeks, & while Jeep had multiple KILLER incentives being offered through 7/31, prices had been just a hair out of our comfort zone. I ended up engaging David Morrow at Tonkin, & he was excellent at providing us some options. They had one 2018 vehicle on their lot that met our requests, but it was out of budget. While we hoped to wrap one up by 7/31, it was looking grim, until the morning of 7/30 when they slashed the advertised price significantly. We pinged David about it, & after being told there was no flexibility on the price, we decided to move forward anyhow. David assured us that we'd be eligible for any additional rebates if we qualified, including our TrueCar incentive. We make it in around 5pm, & David pairs us up with Jeff Connelly. After a quick look at the vehicle, we go into a room, & he starts preparing the deal at full advertised offer. We mentioned we also had an eligible TrueCar rebate for $500. He heads off to Finance, & this is when things start going south. First, he comes back and tells us that when they try to enter the TrueCar rebate, it kicks one of the other rebates out. (RAISED EYEBROW #1) We tell him we were assured by TrueCar & David that the rebate would apply, so he heads back to Finance. He comes back into the room to try to show us what is happening, & all of the rebates are accepted during his attempt. Phew. Jeff asks if we planned to finance through Chrysler (& take advantage of a $500 rebate), & we decide to pay half in cash & finance the other half. He brings back a piece of paper reflecting accurate numbers, & we tell him all looks good. We fill out the credit request, are shown that our credit scores are excellent, & were told that things were being handed off to Finance. Enter person #3. Jason Lent... a representative from the Finance side. He tells us that something funky came back on our credit report, & that he was unable to get in contact with anyone at Chrysler Capital since their offices were already closed. He says it's probably just a little something that we can clear up with some submitted documentation, & we could take care of it in the morning. We tell him we are concerned since there are several incentives due to expire that night, & he assures us that everything will be fine since he is leaving the sale date of 7/31 as-is. I mention that the last thing I want is to come in the next day & be told something differently. He says not to worry, he would be in around 10:30am, & would give us a call so we could submit whatever was needed and wrap things up. We leave a little uneasy, but reassured. We hadn't heard anything by 11:30 so we ring the dealership & are told today is his regular day off. (RAISED EYEBROW #2) I call David, who clarifies that credit request declines are cut and dry (funny that the Finance person "isn't aware" of that) so we won't be able to get approved, & we tell him we'll just do everything all cash. He tells us that will be fine, but we'll just lose the $500 finance incentive, which sucks, but we'll manage. We head back to the dealership, again pair up with Jeff Connolly, & are quickly told that 2 of the rebates are now expired (including the $500 incentive for financing, which they argue was $1k, until we pulled out screen captures - ha!), & the best price they can do is $2500 over last night's price. We mention that we were assured more than once by Jason that the rebates would still apply. Now it becomes a game of he-said he-said, & conveniently nobody can reach Jason. In comes Sales Manager Walter Rogers (total greaseball), who holds firm what Jeff told us, & with a best-of price thousands higher than last night's offer. He says changing the deal date is illegal, & refuses to accept any responsibility for Jason's assurances. Had we not flat out been lied to the night before, we would have closed the deal in cash, though I'm convinced there would have been some other reason to delay the sale a day. Long story short, they had ZERO intention of selling the vehicle at the price they advertised. Clearly a bait & switch to get people in the door the last day of the month, hence the coincidental slashed price the night the rebates expire. I also question the credit decline, since all they could produce was a paper saying "Decision: Counter Offer". (Doesn't sound like a decline to me!) Waste of 3.5 hours and my faith in humanity. Greasy, shady, and unethical. You'll need to shower when you walk out of there. Save your time & sanity & go elsewhere! More