Ron Tonkin Chevrolet - Service Center

Unprofessional service department Brought my car in first thing on Thursday morning, was asked if I minded if they keep it overnight if need be. I told them I'd rather not because I dr Brought my car in first thing on Thursday morning, was asked if I minded if they keep it overnight if need be. I told them I'd rather not because I drive for Lyft and needed my car that night. I was told they would do their best. The entire day went by and I never received a status update call. I called later in the evening but the service dept was already closed. I even responded to their text message earlier in the day asking for an update when I know the dept was still open and I received no response. When I was told my car was ready, I asked for a shuttle since I used the shuttle when I first dropped my car off. I was told by Mike that he didn't have anyone available, and I responded by telling him I had no way of getting there. It was only until then that he found someone to pick me up. When I got to the dealer I presented them with a 15% off coupon which I had presented when I first dropped my car off. The employee said he needed to run it by Mike first to be sure he didn't already take the coupon off of my invoice (Mike was on the phone at the time). When he mentioned it to Mike, he turned petulant and grabbed the invoice out of the employees hand and said he would take care of it. Both the employee and myself were taken aback. Extremely unprofessional. Never again will I bring my car back. More

The service department is less than poor!! We have used their service department 4 times so far. The first time we came in we asked for someone to look at our 3M product on both new vehicles be We have used their service department 4 times so far. The first time we came in we asked for someone to look at our 3M product on both new vehicles because it was coming off on the edges. We were told to come back when it fell completely off. The second time we came in the back of the passenger seat fell off (broken) after their department replaced a cooling vent in it. We had to wait weeks for a replacement part. The third visit we told the service department during an oil change that there was a screw in the rear driver's side tire. We paid extra to have the tire fixed and rotated. Two days later the front driver's side tire (which was the original tire with the screw) was low on air with the same screw in it. The 4th time we were in, just recently, we made an appointment for 12:00. We arrived early and at the time of the appointment we were told that everyone went to lunch and we would have to wait. After a conversation about customer service, a scheduled appointment and the total customer experience the vehicle was taken care of. Honestly, I have told everyone that has a Chevy to avoid this service department at all costs. More

good experince I bought the car there and I never fell pressured about anything. good feeling to have when can do business with car dealership and not have to worry I bought the car there and I never fell pressured about anything. good feeling to have when can do business with car dealership and not have to worry about being sold on something every time More

Incompetent and Shady My nightmare: 2016 Camaro with ~ 6000 miles on the odometer. Scheduled with Ron Tonkin for a service recall. 1st off they didn't complete the s My nightmare: 2016 Camaro with ~ 6000 miles on the odometer. Scheduled with Ron Tonkin for a service recall. 1st off they didn't complete the service by the time promised and Friday evening let me know that I couldn't take the car when I attempted pickup. And, this is where things went bad. I asked to see my car - they said sure. I entered the service bay and noticed that the mechanic improperly jacked my car on the lift by the rocker panels on all 4 corners! photos.smugmug.com/Galle… photos.smugmug.com/Galle… Brought this to the service managers attention. Ron Tonkin kept my car for an additional week. Had their "body shop" take a look at it and they came back saying "no damage". The rocker panels were warped/damaged at all 4 corners and they needed to be replaced. photos.smugmug.com/Galle… The Service Manager essentially told me to kick rocks. Ron Tonkin damaged my vehicle and forced my hand to repair what was essentially a brand new $38,000 car. Got the rocker panels replaced through insurance/professional body shop. Total repair bill was $1376.13. I took one of the damaged rocker panels and the repair invoice to the service manager and advised them that I expected to be reimbursed for the damages. Received a message from an actual Ron Tonkin family member explaining that they would not be covering the damages since I did not allow them to repair it. It took my insurance company sending legal notices for Ron Tonkin to finally pay up. For 5 months I was out my $500 deductible and I now face the risk of higher insurance rates. If I hadn't gone through insurance I would have had to take them to small claims court. All said it was a terrible experience and they treated me like xxxx. I will never return or purchase vehicles from any Ron Tonkin dealership. summary: Ron Tonkin damaged my vehicle. Refused to fix. Refused to pay. 2+ weeks without my car. Wasted my time. Treated me, the customer, poorly. More

Rip offs and liars Twice we purchased vehicles with them and every time something went wrong with those certified and new vehicles they couldn't figure out the problem Twice we purchased vehicles with them and every time something went wrong with those certified and new vehicles they couldn't figure out the problem and when time went by and the problems became obvious they would tell us it's too late to fix it cause we waited so long to get them fixed. They made promises before we purchase our cars and then would deny they ever said that. We dealt directly with Ed Tonkin and never got our problems fixed he would just turn his back on us. What a looser. We had to get state attorneys and Chevrolet head regionals involved. More

I went in for a routine oil change. Robin was my service contact. He informed me that my car was due for an M1 along with the oil change. He gave me a realistic time frame and I went in t o the waiting area contact. He informed me that my car was due for an M1 along with the oil change. He gave me a realistic time frame and I went in t o the waiting area. About five minutes later he came in and said they were backed up and wanted to know if I could reschedule or leave the car. I opted to leave it so he got Richard to drive me to w work. They completed my car, Richard picked me back up and I paid and got my car and went on my way. It was a well communicated process. More

The service and the parts departments (William & Andy) are always friendly and very helpful to help me to fix or get my car repaired and back on the road again. And I do tell friends & family memb Andy) are always friendly and very helpful to help me to fix or get my car repaired and back on the road again. And I do tell friends & family members about this dealership. More

My Wahlin explained the problems with my mother-in-law's car in detail. The entire steering column had been replaced at no cost, however, steering instability persisted. Bill explained that after replacing car in detail. The entire steering column had been replaced at no cost, however, steering instability persisted. Bill explained that after replacing the steering column, the computer code recommendation was to replace the steering drive motor. The car is out of warranty, however, it has less than 25,000 miles. I asked Bill if he could request an exception from GM since the car has low milage & since the electric steering design had issues. Bill talked GM into paying for replacement of the electric steering motor saving my mother-in-law $500+ that she couldn't afford. He also called my mother-in-law 24 hours after the repair to confirm that all is well. More