Ron Tonkin Chevrolet - Service Center

Overcharge for hours of repair, stonewalling by staff We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working (it was when we brought it in). Two weeks later we returned to the agency thinking the fix would be free or inexpensive...$1800 and six hours later we picked up the truck. The bill charged $1025 for labor which tallies out at 8.5 hours given the $120/hr exorbitant labor charge. We contested the labor charge, were stonewalled again and again and finally the supervisor of the repair shop gave us this explanation ... They use an estimated time for repair schedule 'sometimes it takes longer and sometimes shorter' but customer is charged according to the schedule, not actual time the repair took. We were charged for 2 and 1/2 hours that our truck wasn't even in the shop! Again we were refused an adjustment on the bill. We had requested a $300 refund. $2500 in two weeks...over $4000 2017 alone. We won't be returning. Below, quality of work =poor More

Warranty service Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, als Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, also one seat got stuck and they told me that's how it should be, had to come back second time to prove they are wrong, than they fixed a seat but gave me paperwork saying that there is nothing wrong with a seat, while working on seat they pulled plastic cover off and left it laying there More

Recommend changing everything under the hood My tire pressure indicator light was on. A well known tire shop tested the sensors and said they were fine, which seemed right since they were very n My tire pressure indicator light was on. A well known tire shop tested the sensors and said they were fine, which seemed right since they were very new. They said it was likely a computer issue and recommended I take it to a dealer. I took it to Tonkin, explained the issue and that the hub was likely going out. They diagnosed the issues and recommended hub replacement ($300 more than the tire shop), four new sensors (already new), tire rotation due to excessive uneven ware (1500 miles on the new tires), new spark plug wires (changed 6 months ago) and a lot of other services based upon mileage. I can understand the mileage recommendations since they have no idea what has already been done, but several of the other recommendations were completely unnecessary and expensive. One BS recommendation ruins my trust in the rests. I'll go back to Alan Webb. More

Horrible dont go here, Bought new corvette, low on fluids that i had to top off on the way home after spending 56 grand. Horrible service when i returned for service. Bought new corvette, low on fluids that i had to top off on the way home after spending 56 grand. Horrible service when i returned for service. More

Amazing We have been using Ron Tonkin for five years. We have never had any problems. Mike in the service center has always done an amazing job. I would recom We have been using Ron Tonkin for five years. We have never had any problems. Mike in the service center has always done an amazing job. I would recommend Ron Tonkin to anyone looking for a dealership. More

Very disappointed Wow Ron Tonkin Chevrolet! You never cease to amaze me! I get charged for a job that the recall work should've taken care of the first time, but beca Wow Ron Tonkin Chevrolet! You never cease to amaze me! I get charged for a job that the recall work should've taken care of the first time, but because of the xxxxty work you did I'm stuck with the bill !!!! Shame on you !!!!! More

Repairs not done correctly the first time My truck needed a new transmission. Ron Tonkins service center did the work as well as repaired an existing oil leak. Less than 1000 miles later I n My truck needed a new transmission. Ron Tonkins service center did the work as well as repaired an existing oil leak. Less than 1000 miles later I noticed transmission fluid and oil was leaking from under my truck. It took me over a month before I could get my truck back in because they did not have a loaner vehicle available. Because they did not replace the seals when they put the transmission in the old seals leaked costing me an additional 1600 in labor for them to drop the transmission again and do the work they should have done in the first place and replace the seals with new ones. Needless to say I will not be returning to Ron Tonkin for any more service. I feel they did not replace the seals because they knew at some point they would leak which would mean they could take me for more money that way. More

Awesome people. I was on trip from Alabama to Portland and stopped by to get oil change and this dealer ship got me right in and did good.and even gave me a wash tick I was on trip from Alabama to Portland and stopped by to get oil change and this dealer ship got me right in and did good.and even gave me a wash ticket.my service advisor was very helpful and did a great job. Thanks More

Recall repair. My service agent took control of the appointment quickly escorted me to the waiting lounge where I sat down and watched tv for 1/2 hr and we were do My service agent took control of the appointment quickly escorted me to the waiting lounge where I sat down and watched tv for 1/2 hr and we were done! More

Parts not Ordered but Scheduled Anyways! Called to schedule a service for a Recall on AIRBAGS. They scheduled me for 8/8/2017 at 5:30 PM. Had to get off work early and when I got there they t Called to schedule a service for a Recall on AIRBAGS. They scheduled me for 8/8/2017 at 5:30 PM. Had to get off work early and when I got there they told me my parts were not in, they hadn't even made a request/purchase yet! Why did you schedule me?! I also mentioned to them that I got a shield guard for the inside and outside of my car when purchased, but was never called back to schedule. They told me that purchase was not in the system. I was called a liar, thank goodness I had the contract in my car showing I did in fact buy it! Service here has just been awful. They will sweet talk you into making a purchase and just dump you into a system that doesn't even work. More