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Ron Tonkin Chevrolet - Service Center
Portland, OR
78 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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78 Reviews of Ron Tonkin Chevrolet - Service Center
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November 21, 2019
Jason in service is the man! I drive 30 minutes to get service at this dealership and I have another Chevy dealer 5 minutes from me. The coffee, the text messages to keep me updated and the attention to d service at this dealership and I have another Chevy dealer 5 minutes from me. The coffee, the text messages to keep me updated and the attention to detail keep me coming back. More
by Daniel.mills
Employees Worked With
Jason
September 10, 2019
Quality Jason was well informed and kept me abreast of the work being done on my car.He was professional in every sense of the word. Terrific Experience. Jason was well informed and kept me abreast of the work being done on my car.He was professional in every sense of the word. Terrific Experience. More
by Go Giants
Employees Worked With
Jason
August 14, 2019
rude , unprofessional , unprovoked xxxx One of the worst experience I ever had with customer services & dealer ( well excluding Comcast ) , Body shop sent my 2016 c7 to check front parking c One of the worst experience I ever had with customer services & dealer ( well excluding Comcast ) , Body shop sent my 2016 c7 to check front parking camera , all they need it to do is to plug it claim the camera esn to the system , car stayed for 2 days for a job takes 10 minutes , the body shop provided their contact to provide updates on the technical challenges they are facing . called left several voice mail for services advisor Jason , never returned a phone call , I got through on 2nd day , he been extremely rude for no reason , said he can only provide updates to the bodyshop , I tried to stay calm and explained I am the owner and I got the contacts from them , and I am just trying to understand what is keeping the car for 2 days , again snarky rude , after failing to understand what is his deal , I requested the body shop to take the car out as is , he update them and say the camera are fault this why they are not working , which translate to they did 0 troubleshooting and let the car sit for 2 days without some one to look at it , Keep in mind we made an appointment before we even went there , so it is not like we crashed in and asked for help , any how car gets out after 2 days , body shop ask a tech with obd port access to reset and initialize the cameras and within 10 minutes it was working , The Tech was not part of their team and came as favor to Thomas from Central Auto Body, LLC , This have been my experience as first time and last time client to them . More
by Amr.Elzagh
Employees Worked With
Jason
June 05, 2019
3 GENERATIONS OF SATISFACTION! Our family has been a customer of Ron Tonkin Chevrolet for 3 generations! Beginning with a friendly and sincere greeting at the door, we have alw Our family has been a customer of Ron Tonkin Chevrolet for 3 generations! Beginning with a friendly and sincere greeting at the door, we have always felt that we were more than a customer...but an important member of the "Tonkin Family". Whether it is our Chevrolet Tahoe SUV or our 1967 Corvette, the Tonkin Service has always been 1st rate and professional. We would think of going anywhere else! James L. Tumblin More
by The Tumblin Family
Employees Worked With
ALL !
March 25, 2019
Consumer Beware! They're SNAKES and the reason auto dealerships have a bad reputation. If one must seek their service, regardless of what is stated, READ each line bef They're SNAKES and the reason auto dealerships have a bad reputation. If one must seek their service, regardless of what is stated, READ each line before signing. Also, obtain a second opinion. It was found that their claimed issue was NOT an issue. More
by jvcs
Employees Worked With
Chirs Dietz
September 21, 2018
This is the best dealership with a real Superstar! Dear Tonkin family, My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Che Dear Tonkin family, My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Chevy Captiva, I work driving for Uber/Lyft so my car running great and safely is of the utmost importance. Over the past nine months besides the regular service check ups that Jeremy in Service suggested I do when I’m suppose to, we have had about four emergencies come up that without the quick and friendly help from Jeremy, this could have been a bad outcome for me and my passengers! I feel he is our friend who cares about us and our needs, everyone there is awesome, but Jeremy is our Superstar and we hope things never change at this dealership, we love it and will continue to have nothing but the best to say about it and Jeremy. I forgot to mention that he goes over and above the call of duty, he came out to the lot to put my brake light in, in a hurry and he stays after hours to get back to us on any questions or concerns we may have! Most sincerely, Terrie and Linn Thompson More
by TerrieLinnT
Employees Worked With
Jeremy, Mike
May 18, 2018
Services/parts I cannot begin to state how extremely happy i am with the service provided today for my dad. Katie in service, the service manager and Ron in parts w I cannot begin to state how extremely happy i am with the service provided today for my dad. Katie in service, the service manager and Ron in parts were awesome. I cannot say thank you enough for helping my father who is easily confused with newer technology. He has an oldsmobile intrigue and there are no oldsmobile dealerships around anymore Kelly Walker More
by Baibug
Employees Worked With
Katie in service and Ron in parts
December 31, 2017
water leak repar brought car in for water leak repair, said they fixed it, charged me 1775.00.....week later I had to bring car back because leak was not fixed, now b brought car in for water leak repair, said they fixed it, charged me 1775.00.....week later I had to bring car back because leak was not fixed, now being charged extra to repair leak..should be no charge...not pleased at all with this service. More
by vsd112
Employees Worked With
Mike
December 12, 2017
Overcharge for hours of repair, stonewalling by staff We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working (it was when we brought it in). Two weeks later we returned to the agency thinking the fix would be free or inexpensive...$1800 and six hours later we picked up the truck. The bill charged $1025 for labor which tallies out at 8.5 hours given the $120/hr exorbitant labor charge. We contested the labor charge, were stonewalled again and again and finally the supervisor of the repair shop gave us this explanation ... They use an estimated time for repair schedule 'sometimes it takes longer and sometimes shorter' but customer is charged according to the schedule, not actual time the repair took. We were charged for 2 and 1/2 hours that our truck wasn't even in the shop! Again we were refused an adjustment on the bill. We had requested a $300 refund. $2500 in two weeks...over $4000 2017 alone. We won't be returning. Below, quality of work =poor More
by Disgruntled
Employees Worked With
John Shipman and Mgr. of Repair shp
September 22, 2017
Warranty service Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, als Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, also one seat got stuck and they told me that's how it should be, had to come back second time to prove they are wrong, than they fixed a seat but gave me paperwork saying that there is nothing wrong with a seat, while working on seat they pulled plastic cover off and left it laying there More
by Travers :(
Employees Worked With
Two
