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Ron Tonkin Chevrolet - Service Center

Portland, OR

4.1
78 Reviews

78 Reviews of Ron Tonkin Chevrolet - Service Center

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November 29, 2023

Samantha was fantastic. She answered all of my questions and was really great about giving updates while my vehicle was in for service! More

by alyssa.hargrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Bold, Shane Bloemke
Nov 30, 2023 -

Ron Tonkin Chevrolet responded

Alyssa, we're so glad to know Samantha was able to assist you effectively during your service visit at Ron Tonkin Chevrolet. We appreciate the positive feedback!

November 03, 2023

I always get top notch service from Samantha when I take my cars in for service. I appreciate all she does. More

by Ckocalis89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Bold, Jacob Rushing, Shane Bloemke
Nov 03, 2023 -

Ron Tonkin Chevrolet responded

We're so glad to know that Samantha provides top-notch service for you at Ron Tonkin Chevrolet. Your kind words are much appreciated, and we'll be sure to pass them along! Thanks, and we are here for any of your future needs!

October 30, 2023

Was told when we made the appointment that they had ordered the part when we took the truck in, they wanted to check and see what was wrong, and then they said. Oh, we need to order the part. But yet t More

by Ldbrandow97233
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noland Moore
Oct 31, 2023 -

Ron Tonkin Chevrolet responded

I'm sorry to read about the confusion and inconvenience you experienced regarding the part for your truck. This is not the level of service we aim for, and I'd like to personally assist in resolving this issue. Please reach out at your earliest convenience so that we can discuss the next steps together. Thank you, Shane Bloemke - Service Manager - 503-408-4180

Oct 31, 2023 -

Ldbrandow97233 responded

I was told that the part for the Onstar is on order. Depending on the strike how long it will take for the part to get here. The part for retrofit of the park assist is suppose to be on order. I was also having them check on new mirrors like the ones on my truck but with power folding, mine are self folding mirrors. With the price of insulation. If you can check on these parts and let me know that they are on order and if possible ruffle when you will have the parts I would really appreciate it. Thank you Larry Brandow

September 26, 2023

Good service personel, clean facilities. More than willing to take care of all your automotive needs. More

by Kenwlloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Bold
Sep 26, 2023 -

Ron Tonkin Chevrolet responded

We're glad to know you had a positive experience with our service team and facilities at Ron Tonkin Chevrolet. We look forward to assisting with all your automotive needs in the future!

September 13, 2023

I am very displeased with the service I reached. My concerns where not addressed. Because it was a commercial vehicle I was told it was an aftermarket vehicle.[That they would not service my concern More

by darlinwoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Vasquez
Sep 14, 2023 -

Ron Tonkin Chevrolet responded

I'm sorry to read about your dissatisfaction with our service. We aim to address all customer concerns and it's disappointing that we didn't meet this expectation for you. I'd like the opportunity to discuss this further so we can better understand what happened and how we might be able to assist you moving forward. Please reach out at your earliest convenience - Thank you, Shane Bloemke - Service Manager - 503-408-4180

September 09, 2023

The techs and service reps were profesional and personable. Kudos to everyone at the service department. More

by e.petefish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Roncarati, Samantha Bold, Jacob Rushing
Oct 17, 2023 -

Ron Tonkin Chevrolet responded

We're so glad to know our service department at Ron Tonkin Chevrolet left a positive impression on you! Thanks for the kudos and your kind words.

August 23, 2023

First off wrecked our new truck running into shop door. Rotated tires but didn't even ensure proper tire pressure. Last visit dealt with butt hurt service clerk that was rude to me and my wife calling on t More

by clsljc
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not naming
Aug 28, 2023 -

Ron Tonkin Chevrolet responded

I'm sorry to hear you weren't satisfied with your recent service visit. It's our goal to provide excellent and efficient customer service. It's disappointing to think we did not live up to this standard and I sincerely apologize to you for that. If you're available to speak over the phone, I would like the opportunity to discuss your concerns more specifically so we might take note for future improvements. Please feel free to reach me at your earliest convenience using the contact information I've provided below. I appreciate your time and hope to speak with you soon. Thank you, Shane Bloemke - Service Manager 503-408-4180

Aug 28, 2023 -

clsljc responded

Service was fine. Attitudes wasn't. No communication by phone as preferred by you while waiting. Asked two question and one request. Requested old parts and was ignored. Thought there was a law on this. Anyways the lady needs to learn to get over and move on. Childish. Done with the matter.

August 22, 2023

Went to Ron Tonkin Chevrolet today for what was going to be my final oil change at a dealership . Samantha , the young lady that helped me with my truck was awesome. She asked me all the right questions and More

by roy.hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Bold
Aug 23, 2023 -

Ron Tonkin Chevrolet responded

Roy, it's great to know Samantha provided you with such a positive experience at Ron Tonkin Chevrolet. We appreciate your feedback and look forward to assisting you with future services!

August 15, 2023

Was told I needed a part that is no longer made and that I would have to look in a junk yard. However, they would be happy to install it if I found the part.... After they kept my vehicle for over 15 days More

by dgk72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Trees
Aug 17, 2023 -

Ron Tonkin Chevrolet responded

I'm sorry to read about your experience. It's our goal to provide efficient and effective service, so it's disappointing that we didn't meet those expectations in this case. I'd like the opportunity to discuss this further with you and see if there is anything more we can do for you at this time or in the future. Please reach out when convenient for you - Shane Bloemke - Service Manager - 503-408-4180

July 25, 2023

Jacob was most helpful and the vehicle was completed when promised. Multiple services were required and all were completed during this visit. More

by bobbygo0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rushing
Jul 26, 2023 -

Ron Tonkin Chevrolet responded

We're glad to know that Jacob was able to assist you and that your vehicle's services were completed on time at Ron Tonkin Chevrolet. We always aim for efficiency in our work, so it's great to hear this feedback!

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