Ron Tonkin Chevrolet - Service Center

Was told by Nolan he was waiting for approval from our extended warranty. Never asked if we wanted to pay if it wasn't covered. Didn't have the air filter in stock adding another 20+ min. Oil change tire extended warranty. Never asked if we wanted to pay if it wasn't covered. Didn't have the air filter in stock adding another 20+ min. Oil change tire rotation and filter almost 2 and 1/2 hours. Could have used better communication. More

Horrible service experience. Car spent 3 days at dealership. They said they were "unable to duplicate fault" to we brought it home. Next morning car faults worse than ever. 1 Car spent 3 days at dealership. They said they were "unable to duplicate fault" to we brought it home. Next morning car faults worse than ever. 10 Minutes on Google located a service bulletin that EXACTLY matches the fault. Come on guys what are we paying you for? More

It looks like their service department is going under a complete change of personnel. I complete change of personnel. I More

Shane, the service manager has handled many problems for me with amazing dedication to getting the best result for the customer. From routine smaller jobs to a very complicated analysis of my Corvette tires me with amazing dedication to getting the best result for the customer. From routine smaller jobs to a very complicated analysis of my Corvette tires, which resulted in Michelin, providing us new tires at no charge. Recently had some warranty work done on my Buick for the airbag. They did a great job Dominic. My service advisor took care of everything. Everyone there is super helpful. Obviously they’re getting great leadership and they found people that are dedicated to helping their customers. More

It is hard to convey just how much this dealership sucks. Dishonesty, incompetence, lack of communication...they've got it all. Do business with anyone else. They are owned by Gee Automotive. There is a hand Dishonesty, incompetence, lack of communication...they've got it all. Do business with anyone else. They are owned by Gee Automotive. There is a handy list of Gee dealerships on their website so you know who to avoid. The saga of how many ways they screwed up is too long to recount here so I'll just hit one of the most egregious instances: My truck was in for warranty repair. The condition it was brought in for was the battery was dead and would not take a charge or jump. After they had the truck for a couple weeks with no update I gave them a call. The person who answers the phone in their service dept is trained to not actually put you through to anyone. He repeatedly refused to put me through to my service advisor or his voicemail and said I would get a call back. I never got a call back, so tried again a week later. Same result and waited five days for a call back which never came, so I went down to see what the heck was going on. At this point the service advisor claimed they couldn't recreate the battery drain and the truck was starting fine. After a bit of back and forth about why they had my truck for a month and I was never notified of this, I said fine give me back my truck. The service advisor said to give him some time to print out paperwork and another service advisor said he would pull the truck around. After I'm standing there for awhile I realize "the truck should be pulled around by now" so I walked outside to where I knew it was parked on the side of the building. There they were, trying to jump my truck after they "couldn't recreate the battery drain". They were just trying to jump it and send me on my way! Once I started dealing with the service manager Shane I figured things would get better: no, he is setting the example that the other guys follow. The comfort level he has when lying to your face, when both of you know he is lying, is really quite impressive. If you are forced to do business here, make sure what you are getting in writing matches what you are being told! I'd suggest going in weekly and asking for a written update on your vehicle. If your vehicle is under warranty look carefully at the dates on the documents; they are not above doing some fudging there either. Good luck. More

Staff was very friendly and helpful did a wonderful service job on my Honda Pilot they were on time and keep my vehicle clean service job on my Honda Pilot they were on time and keep my vehicle clean More

very friendly with very fast and very good service clean waiting area with coffee and tv water and restroom waiting area with coffee and tv water and restroom More

Like always only the best service at Ron Tonkin! Prices are well worth for the high quality work done here! Thank you! Prices are well worth for the high quality work done here! Thank you! More

Tonkin Chevrolet was very thorough showing what needed to be done beyond my usual oil change. Any questions I asked were thoroughly answered. Kyle was very friendly and knowledgeable! be done beyond my usual oil change. Any questions I asked were thoroughly answered. Kyle was very friendly and knowledgeable! More

I was checked in the fastest time to date. Staff was on site early and even opened early, something I’ve never experienced. Staff was on site early and even opened early, something I’ve never experienced. More