Tonkin Alfa Romeo

Very nice and was able to loan me a rental car as I didn't have another one to use while my car got recalls worked on , but Alfa said 2 recalls would take just about 3 hrs max and they had my car for 2 didn't have another one to use while my car got recalls worked on , but Alfa said 2 recalls would take just about 3 hrs max and they had my car for 2 whole weeks (So thank goodness I had Alfa Tenale to use while waiting). I also was very disappointed that I detailed their loaner car before bringing it back but they didn't do a thing to my car for the 2 weeks they had it, still dirty and they even left it with a dead battery that they had to jump start before I left with it and it died and wouldn't restart when I got home. It's an Alfa- They should know if not driven for a day or two battery died- so why would they not put it on charger before I came, as they knew what day I was coming to finally get it back yet I had to wait for my dirty dead car to get jumped before I could take it back home. 5 star place would have washed my car and had it charged and ready to go when I arrived 2 weeks later. At least I didn't have to pay for anything... More

Was able to get an appointment in a reasonable time. Communication was great and work performed as needed. Nice facility and helpful knowledgeable staff. Communication was great and work performed as needed. Nice facility and helpful knowledgeable staff. More

Katie was awesome to work with and made sure I was informed on how my vehicle was performing. And hat's off to the tech who worked on it, electrical troubles shooting is a B....! Thank you informed on how my vehicle was performing. And hat's off to the tech who worked on it, electrical troubles shooting is a B....! Thank you More

Very easy to schedule the recall visit and the staff were professional and kept me informed the entire time. were professional and kept me informed the entire time. More

Lucas was quite literally the best experience I’ve ever had in customer service, period. This was my first time ever in a car dealership ready to buy, and he makes the process so seamless and easy to under had in customer service, period. This was my first time ever in a car dealership ready to buy, and he makes the process so seamless and easy to understand. I appreciated how direct and to the point he was . My dad and I were well taken care of and walked out with an amazing deal for a used Hyundai Sonata. I HIGHLY! recommend coming here with any trade or used car needs. 100/10! More

Evan was great. Very helpful and pleasant . He defended helped to make the white process easy. Very helpful and pleasant . He defended helped to make the white process easy. More

Ask for Chris at the Portland Genesis Alpha Romero dealership on Canyon Road. I learned that it is a dream to shop for a used car of any variety at a fancy car dealership…. Trained gentlemen salesmen dealership on Canyon Road. I learned that it is a dream to shop for a used car of any variety at a fancy car dealership…. Trained gentlemen salesmen and the bar is raised for the showroom… inviting. No pushy salesmen. I love my new used car. Chris helped me get through the paperwork with patience and kindness. More

Sales people are very low key and intent on matching your car preferences both in style and pricing. car preferences both in style and pricing. More

I understand Alfa dealers are relatively 'new' back to the states but it's been several years now, no excuse to only have one qualified technician on the payroll to work all the servicing needs of the dea the states but it's been several years now, no excuse to only have one qualified technician on the payroll to work all the servicing needs of the dealership. Troubling anecdotes with Service Advisor and managers regarding difficulty finding and retaining past or future service staff at dealer. 2 months waiting to get my car back for a simple oil change and 'check' of some other items, including minor hood latch rig. Even after I presented a physical copy of my typed/very-detailed list of the questions/concerns to check on veh, [knowing how dealers can often focus on the big things and forget everything else you mention]…and emailed it to them, it wasn't taken seriously and Service Advisor often 'forgot' or neglected to even look into the many concerns. Until I complained somewhat to Service Manager at week 7 of them not even moving veh to service bay from parking lot, did they finally mention checking on my list of concerns. Ultimately, they didn't provide any feedback to my list of concerns, didn't even attempt to repair my hood latch, despite me needing to pry hood up since I purchased the veh, didn't find anything of concern for clunking noises in rear wheelbase, [but naturally charged a diagnostic fee-for a test drive around the block?], citing 'known characteristic of these vehicles', then forgot to even change the oil before I reminded them days before picking up...again almost 2 months later... and just noticed they couldn't even reset the maintenance service timer in the dash computer. Overall, very upset at dealer service experience. It would have had a better response if they at least provided an occasional call or text of current status/explanation/ETA, to keep customer informed, but I had to reach out every couple weeks to find out what’s the status after hearing nothing, service advisor never answered phone, and I wouldn’t have a returned call after leaving voicemails. Had to call manager after weeks of ‘Sorry, not ready yet, our 1 busy tech is working all the currently backed up vehicles’ Texts. Will not disparage the sales staff, however, as they were friendly and helpful in their limited capacity, and seemed apologetic for their service department. And I don’t know if I just feel sorry for the Service Manager and Advisor. Maybe they’re just in a bad situation but, money cures all right? Offer to pay more and get some mechanics trained up! Maybe that’s simply out of their control. Most concerning is, for the next time, the fear of a duplicate experience not getting the vehicle serviced in a timely manner unless driving 80 miles to the nearest dealer in the next state to hope for a slightly better turnaround/experience for the inevitable future servicing needs. That’s a terrible expectation for a customer to have to consider to simply get their car taken care of in under 2 months. Again, I get it... Alfa has an uphill battle to climb to get the operation up to the customer satisfaction of say Ford or Chevy or Honda… but my experience left a bad taste in my mouth for taking a risk on the beautiful Giulia Quad. If I was a lessor patient man, and didn’t love this car so much, I would probably have left it there at the dealer in anger and frustration! They’re going to have to do a lot better if they want to continue selling cars in the U.S. More

Steve in the service department was responsive and helpful. Very pleased with the service I've received. helpful. Very pleased with the service I've received. More