Ron Tirapelli Ford

Great service I have had two issues with my Ford that I purchased from Tirapelli (I love my car) caused by other drivers. Tirapelli was super responsive and I got m I have had two issues with my Ford that I purchased from Tirapelli (I love my car) caused by other drivers. Tirapelli was super responsive and I got my car fixed asap. More

Horrible service department The service department won't return your calls. The work is horrible. They will drag everything out then when they finally attempt to fix it they cau The service department won't return your calls. The work is horrible. They will drag everything out then when they finally attempt to fix it they cause more damage. Bob in the service department is the worst. More

Worst experiences ever !on my 2nd F150 had a 2015. And 2016 Had a 2015 for a year for about 6 months of that was trying to get rid of a grinding noise that me and the sales manager Rob Swayka were hearing the s Had a 2015 for a year for about 6 months of that was trying to get rid of a grinding noise that me and the sales manager Rob Swayka were hearing the solution was me buying a 2016 I lost about 6 grand on that great deal!now I have a 2016 that has a ponging sound that 3 different mechanics are hearing but cannot fix.been in 2 times now waiting for a callback on their research HA. ! Dave the service manager suggested that I have plenty of Warranty just deal with the noise until something happens NICE on a brand new truck!Place is a joke!MY LAST FORD I EVER BUY! More

Always satisfied Tyrapelli Ford is an excellent dealership. I have been completely satisfied each time I've taken our Explorer in for routine maintenance. Everyone is Tyrapelli Ford is an excellent dealership. I have been completely satisfied each time I've taken our Explorer in for routine maintenance. Everyone is courteous and professional, and I have no complaints. More

Great Experience! As the end of my first lease was approaching, I visited the dealer I originally leased from and knew I had to go elsewhere after dealing with an incom As the end of my first lease was approaching, I visited the dealer I originally leased from and knew I had to go elsewhere after dealing with an incompetent salesperson. Thankfully, I got in contact with Justin Barnes and knew I was in much better hands at Ron Tirapelli Ford. I had a lot of requirements for my new Ford Escape (color, sports package, tech package, vista roof), and Justin made it happen. He went out of his way to find and get exactly what I was looking for. He made the lease end process from one Escape to a new Escape super easy and took time to answer any and every question I had. After I purchased my new Escape, Justin followed up to make sure I had exactly what I wanted and that I understood how to use all the new features of my Escape. Go see Justin for your next car, truck, or SUV! I also purchased the glass coat package that was offered and Kelly Cabay was super friendly and professional while making sure the process of dropping off my Escape and securing a loaner car for the day went smoothly. More

Great Customer Service I always get great customer service when I take my car in for service. This is the only place I have ever taken my car since purchased back in 2011. I always get great customer service when I take my car in for service. This is the only place I have ever taken my car since purchased back in 2011. More

avoid this dealer Long story short they will take advantage of you at the service department. Go here if you don't mind spending countless hours and money on the same p Long story short they will take advantage of you at the service department. Go here if you don't mind spending countless hours and money on the same problem. Plus they don't return your calls when you have a problem More

Always takes good care of my car! It's really nice having a friendly female in the service dept. puts us other females a bit more at ease! Nothing against the male employees! It's really nice having a friendly female in the service dept. puts us other females a bit more at ease! Nothing against the male employees! More

Jerked around over an amount less then $200 After doing a carfax on the vehicle I found out the car had an accident when the papers they showed me had no accident reported. I was also told that After doing a carfax on the vehicle I found out the car had an accident when the papers they showed me had no accident reported. I was also told that I can purchase the vehicle if and only if an employee wasn't going to purchase the vehicle first. In any other situation I would think the person with cash would be the first person allowed to purchase the vehicle. Obviously I'm upset I wasn't able to purchase the car but after this maybe it was a good thing. More

2nd HORRIBLE EXPERIENCE I went to this dealership on January 2, 2016. I dealt with a sales consultant by the name of Fidel Ovalle. I was looking for a 2015/2016 ford focus. H I went to this dealership on January 2, 2016. I dealt with a sales consultant by the name of Fidel Ovalle. I was looking for a 2015/2016 ford focus. He came out & showed me where the cars where, I test drove one, we then proceeded inside to get a appraisal on my trade in. I told him I was interested in the car but could we look for another color? He then told me that Ford was offering a 500.00 off on a Ford Focus, never told me what HE could do. He said they didn't have many 2015 in the lot that he would have to check other dealers & he would get back to me. UNFORTUNATLY that NEVER happened not 1 call back. Apparently Mr. Ovalle doesn't need a job or cares about his job!! So I went to Fair Oaks Ford/Lincoln in Naperville a week later, found out that FORD was giving a 2000.00 rebate w/0% financing on 2015 Ford Focus SE! So long & behold on Jan 16th, 2016 I bought a 2015 Ford Focus SE from Fair/Oaks!! The sad thing is, this happened to my son 2 yrs ago with a different saleman from Ron Tirapelli ford. He warned me BUT I gave the benefit of the doubt! No more I will never recommend this dealer again apparently you guys don't need a job!! NEVER AGAIN!! Tina More