Ron Tirapelli Ford

This place is unbelievable! Their staff are ignorant, management are pushy and rude. I received harassing emails and texts for days then it continued more than a week later. Their online consultant Jessi management are pushy and rude. I received harassing emails and texts for days then it continued more than a week later. Their online consultant Jessica Widman is clueless and their manager Cen (Ken) verbally threatened me over the phone and made some crazy allegations. Look at the other 40+ reviews, you can't make this up! More

Great place to buy a car. Salespeople are friendly. The Finance guy was awesome and took the time to explain everything. Way better than the last time i bought a car. Finance guy was awesome and took the time to explain everything. Way better than the last time i bought a car. More

All Lies Just when I thought the dealerships in Schaumburg were the worst. This one takes the cake. I was in this dealership for over 6 hours just to purchase Just when I thought the dealerships in Schaumburg were the worst. This one takes the cake. I was in this dealership for over 6 hours just to purchase a truck. The sales person said one thing the finance guy said another. One minute I got the trade-in that I wanted, just to find out at the signing of the load, trade-in value was a lot less (bait and switch).Then I supposed to get the tonneau cover thrown in, just to find out that I am paying for it in my monthly payments. When I ask my sales person about it, she got back to me and said that the dealership is paying for it? So, when I ask her about my loan, (since if they are paying for it, that my monthly payments should come down?). The sales person was going to check into it, after twice calling her to get this done. I was told that I had to come in and talk to the finance guy myself? Then when I found out that two (2) tie down hooks were missing! (the truck comes with six (6) NOT four (4). Of course, they didn't believe me. So, three (3) employees had to look at the trucks to find out that I was right. One (1) week later, I came in to pick-up the two (2) missing hooks, just to be told by my sales person, that each bolt cost $24.00 each. (4 bolts and 2 hooks cost $144.00 I don’t think so) to be told that the dealership will pick up the tab. When I called to see if my tonneau cover, which the sales person said she had to order, has come in, she told me NO not yet. Two (2) hours later a service person called to set up an appointment to get some coating/ spray done and to install the tonneau cover which they had in stock waiting for me? Various people at this dealership keep calling and emailing me about the service I received. When I tell them about my complaint, they all say the same thing. “that someone will contact me”. STILL WAITING. To this day I still don’t know what I was paying for. No one cares. They got their money. Plus, the false advertising, they post the vehicles at the sale price just to find out that all the discounts don’t pertain to me. Vet, 1st responder, college grad, Ford employee, etc. Don’t believe anything that the sales person/ dealership tells you. More

Easy Buying Experience I bought a Certified Expedition. The vehicle is great now after 1 month of driving. The people all seem super nice. I was told they had a shift in em I bought a Certified Expedition. The vehicle is great now after 1 month of driving. The people all seem super nice. I was told they had a shift in employees, but they all seemed very informed on the products we asked about. The dealership was very clean and they had masks on or kept their distance during these times of COVID. More

Deceptive They willfully concealed a defect in the used car I purchased. I test drove it 3 times and the defect was not apparent until I got it home. I was told They willfully concealed a defect in the used car I purchased. I test drove it 3 times and the defect was not apparent until I got it home. I was told it had been completely re-conditioned, and I foolishly took them at their word. They wanted thousands of dollars to make it right and claimed they had no idea. Calls and letters to the owner went unanswered. I was made aware that the Illinois Secretary of State has a police department that investigates situation like this and I intend to contact them. I am in the process of contacting the previous owner to see if the defect existed when it was traded in. More

Terrible service, my father who is older and doesn’t know how to word things told service to fix the front camera on a 2016 ford transit connect.. and they said they fixed it but there is no camera on this v how to word things told service to fix the front camera on a 2016 ford transit connect.. and they said they fixed it but there is no camera on this vehicle in the front makes no sense for them to say they fixed it. On top of that they said the parking sensors were working when the vehicle left that’s completely false I drove the van home and the parking sensors did not go off, and when I went to drop off the vehicle for a 3rd time, I waited for a guy to answer 3 separate phone calls and then walk to the back and then address me while I waited there for 15-20 minutes very unprofessional dealer in my experience. More

Excellent experience My husband and I went in to buy a new explorer and were blown away by the excellent experience. From beginning to end, our salesman went out of his w My husband and I went in to buy a new explorer and were blown away by the excellent experience. From beginning to end, our salesman went out of his way to meet our needs. The process was smooth, quick and pressure free unlike other dealerships. We got an incredible deal thanks to the manager Rob. Highly recommend and will definitely be back for our next vehicle. More

Customer service They do not treat customers well. Show cars for sale but are not for sale then tell us the vehicle would be very expensive acting like we could not af They do not treat customers well. Show cars for sale but are not for sale then tell us the vehicle would be very expensive acting like we could not afford. Just plain ignorant More

Go if you must Regular problems: Service entrance is crowded and often blocked, wait time to check in is often over 10 min, service times are excessive for routine s Regular problems: Service entrance is crowded and often blocked, wait time to check in is often over 10 min, service times are excessive for routine services, car is returned dirtier than it was when dropped off. Recall work (bubbling interior) was shoddy and not resolved, wasn’t notified that car service was completed even though I was in the waiting area - they called my husband instead, who didn’t have a chance to tell me for 15 min. Mentioned it to cashier and all I got was an “aw.” I could go on. If you don’t have access to another ford dealer and you need warranty or recall work done I guess you’re stuck with this place. More