Ron Marhofer Nissan

Best experience ever buying a car Mike Patterson was a huge help! We got an amazing deal and great service. He's not pushy just there to help! Never had an easier time leasing a new Mike Patterson was a huge help! We got an amazing deal and great service. He's not pushy just there to help! Never had an easier time leasing a new car More

Ripped off elderly couple. My parents went in for their standard oil change at RMN. Service tells them their 9-year old, 45,000 mile, Maxima needs $3,000 worth of repair work a My parents went in for their standard oil change at RMN. Service tells them their 9-year old, 45,000 mile, Maxima needs $3,000 worth of repair work and if they drive it, the engine could be damaged. My 80-year old father was in shock. They conveniently mentioned that someone could help them find a new car. Gave them blue book price minus $3k for their Maxima. They leased an Altima. The first time they ever leased. My Dad trusted them. We looked online on RMN own site and found a much better lease deal, a few thousand less! We went in with them the next day and demanded that they change it. They agreed and played totally dumb about their online deal. They even sold them the Allstate plan ($22 more per month) when they have AAA and tried to sell it to them again after we took it off and left them to sign the papers! Over the weekend, a much lower lease rate of same car advertised in paper and in flyer mailed to our houses! $1,400 less for the entire term (including money down)! Even though it was only two business days later, they refused to give them this new deal. We now wonder if anything was wrong with their car in the first place? They say they did the "right" thing. Sure, but only when caught. Took advantage of people in shock and on a fixed income. Shame on you RMN. Never again at any RMN dealership. Do you homework if you go here, they WON'T give you the best deal. More

New car after 13 years My husband & I were finally in the market for a car after a very long time. Confused by the amount of dealerships and choices of vehicles, we arrived My husband & I were finally in the market for a car after a very long time. Confused by the amount of dealerships and choices of vehicles, we arrived at Ron Marhofer in Cuyahoga Falls. We were assisted by Deb Stanzak who welcomed us graciously. We immediately were at ease and began our shopping process. We told her our preference in a car. She immediately put us behind the wheel of several vehicles we were looking for. She left no stone unturned and was diligent in her search on our behalf. We made a decision and are now the proud owners of a SantaFe SUV. I think a combination of professionalism and a warm welcome by Deb, will bring us back again to this location. Thanks Ron Marhofer! More

Car buying made easy! We had an excellent experience in every way working with Brian Wells and Ron Marhoffer Nissan. They had several cars with nice options to choose from We had an excellent experience in every way working with Brian Wells and Ron Marhoffer Nissan. They had several cars with nice options to choose from, beat the price of other local competing dealerships, and we're accommodating and led us every step of the way with helpful information. We never felt pressure of any kind. Best of all, we were in and out in 3 hours! That's perfect for our needs, but everyone made it clear that they would spend more time with us if we wished to go over any questions. We will definitely recommend Brian and this dealership and would absolutely buy there again! More

Grateful Customer I've never been to a dealership like this one. I was very surprised as soon as I walked on the lot and was NOT assulted by salesman. It stayed differe I've never been to a dealership like this one. I was very surprised as soon as I walked on the lot and was NOT assulted by salesman. It stayed different from there on. They worked out a deal that worked for me and didn't pressure me on any part of it. I was upside down but instead of brushing me off as a difficult customer, they worked it out. CJ Gran got us all sorted out with everything we needed. The next day there were additional hoops I put them through but Matt handled them all nicely. There were two after sale contacts that also didn't disappoint. I had left something in the car I traded in and was a little concerned about it. CJ answered my text and put his hands on it. Seems like a small thing, but I also appreciated being able to text him. When I have a quick thought about leaving something in the car, I don't need to make a five minute phone call with a 4 minute wait. Happy to be able to shoot a quick text. It was a completely different experience at a dealership. CJ, Matt and Kevin, thank you. More

Lauren and David were helpful and informative Recently bought a Rogue from Lauren and David- They were very professional and helpful, both before and after the sale,,,overall a very good experienc Recently bought a Rogue from Lauren and David- They were very professional and helpful, both before and after the sale,,,overall a very good experience More

Exceptional My experience with Ron Marhofer Nissan was excellent, just as I expected. I have used Ron Marhofer Hyundai in the past and was completely satisfied w My experience with Ron Marhofer Nissan was excellent, just as I expected. I have used Ron Marhofer Hyundai in the past and was completely satisfied with them for sales and service, which is why I chose Marhofer Nissan for my purchase. CJ , my sales rep was knowledgable, friendly, fair and efficient. I have always recommended Ron Marhofer to all my aqaintences. More

Very poor experience, very unaccomodating. This dealer was very unaccommodating, unprofessional, and dishonest. Do yourself a favor and go somewhere else to make a deal. This dealer will disa This dealer was very unaccommodating, unprofessional, and dishonest. Do yourself a favor and go somewhere else to make a deal. This dealer will disappoint you. Trust me. More

The pros: Before driving an hour away they did verify the vehicle was still available. The Cherry Coke in the waiting area was good. The cons: I waited for a 1/2 hour while they appraised my trade-in j the vehicle was still available. The Cherry Coke in the waiting area was good. The cons: I waited for a 1/2 hour while they appraised my trade-in just sitting at a table. They did not multi-task and have me fill out paperwork during this time. Did not seem to like that I was shopping with a blank check auto loan. Undervalued my trade-in (which is typical at a dealership so I won't be too critical here). Was unable to close the deal on day 1 because they felt they could beat the rate on my blank check loan. After I offered to leave a deposit for the vehicle so they would NOT sell it they said not to worry about it because I already had approval. Day 2 they were still "working on paperwork" Sales person Robert DID call to check up, but said he was off and would pick-up where we left off on Day 3 (THURS 3/20) I called at 12:40 PM after not hearing from them to see what the hold up was. Having a critical care child I cannot just pick up and travel an hour on a whim! They told me they were waiting back to hear from Nissan Finance so I could get some sort of rebate for a CPO car. I had a busy schedule so I was going to follow up and close the deal on Friday since I was off from work. At 7PM I get a phone call with an apology stating that they sold the car (in my opinion to someone who probably utilized their onsite financing). This salesperson did not effectively communicate with coworkers and/or superiors to ensure that vehicle was not sold from underneath him. He obviously was unfamiliar with taking a deposit to secure vehicle or it was preplanned once they knew I was not intending to utilize their financing. Very disappointed that they wasted my time and tricked me into un-commiting from a sale I was going to secure at a competitor dealership locally. Really wish I could believe that this was unintentional but I can't "buy it" no pun intended! It would be nice for them to make things right, but I am not one to hold my breath. Glad to have this negative experience behind me. ***HIGHLY DON'T RECOMMEND unless you have a lot of time for games*** I will update this review if this company makes things right! More