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Ron Marhofer Nissan

Cuyahoga Falls, OH

4.3
308 Reviews

247 Howe Ave

Cuyahoga Falls, OH

44221

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Showing 308 reviews

April 17, 2025

Service appointment was in time and completely accurate - service team was great to work with More

by rroberts2295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 17, 2025 -

Ron Marhofer Nissan responded

Thank you for the great review! We're so glad to hear your service appointment went smoothly and that our team took good care of you. We appreciate your trust in us and look forward to helping you again next time!

Apr 18, 2025 -

Ron Marhofer Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2025

Car has starting issues within 30 days of purchase. Makes me wonder what problems have just been passed along to me More

by 2020pathfinder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle
Apr 17, 2025 -

Ron Marhofer Nissan responded

We’re really sorry to hear about the issue you’re experiencing so soon after your purchase—that’s certainly not the experience we want for any of our customers. Please reach out to Jeremy at Jeremy@marhofer.com so we can take a closer look and help find a solution. Your peace of mind is important to us, and we’d like the opportunity to make things right.

Apr 18, 2025 -

Ron Marhofer Nissan responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our Chief Marketing Officer Lindsey Tinsley at Lindsey@marhofer.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

April 15, 2025

John, the grand poobah in service, was very helpful. Went above and beyond in helping. More

by dcratcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Tinsley
Apr 16, 2025 -

Ron Marhofer Nissan responded

Thank you for the great review! We love hearing that John — a.k.a. the grand poobah of service — was able to help you out. We’re lucky to have him on the team! If there’s anything else we can do for you, don’t hesitate to reach out.

Apr 17, 2025 -

Ron Marhofer Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2025

I absolutely can not recommend having service done at Marhofer Nissan. Outrageously and unjustifiably over priced. So much so that I had my vehicle removed from here unrepaired and still disassembled. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Cantor, Gabe Draper, Lindsey Tinsley
Apr 16, 2025 -

Ron Marhofer Nissan responded

Hi Chuck, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to Our Service & Parts Director Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com when you have a chance. Thank you, and we look forward to hearing from you.

Apr 17, 2025 -

Chuck responded

You can see my additional response on the Akron BBB website currently listed as a customer review. As noted, I do not dispute that there was damage from a rodent. My complaint is based on three issues. The need for the entire wiring harness needing replaced, leaving the shifter/console assembly totally disassembled and the fact that I was told that the wires were not cut. The video disproved that statement and causes me to wonder what else was inaccurate in the needed repairs.

April 02, 2025

Dave at nissian was great second time working with him and I will continue as I keep getting nissian I was recommended to him 3 years ago and I have been working with him since More

by Rtrusso85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave
Apr 05, 2025 -

Ron Marhofer Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2025

Have worked with Dave in the past and he’s been great eveytime even drove the car to me to drop off More

by Rtrusso85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave
Apr 05, 2025 -

Ron Marhofer Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2025

Great experience from start to finish. My service adviser explained everything thoroughly. The service manager checked on things during the process. More

by yoe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vuyancih
Apr 06, 2025 -

Ron Marhofer Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2025

Quinten and the staff were wonderful to work with! Ii would do business with Marhofer again! More

by tscoins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin
Apr 06, 2025 -

Ron Marhofer Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2025

Customer service in the service are very nice, welcoming, communicate well and respond timely. The accurately wrote what I expressed the problem to be. Service on the actual car from those in the garage area More

by sweett97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia
Apr 06, 2025 -

Ron Marhofer Nissan responded

Hi, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to Our Service & Parts Director, Chris Schaubert at 234-245-6030 or cschaubert@marhofer.com so we can try to restore your confidence in our business. We hope to hear from you soon.

April 01, 2025

Ron Marhofer Nissan is over 25 miles south of my home in Seven Hills. However, I don't mind driving that far (probably passing other Nisaan dealerships) because it seems like they really try their best to t More

by Darryl 2XL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia, Lindsey Tinsley
Apr 05, 2025 -

Ron Marhofer Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ron Marhofer Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

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