Ron Marhofer Hyundai

If I could give this dealership a lower review I would. I have been going to this dealership for the last 12 or 13 years, I have purchased 3 Santa Fe’s from them . Have been satisfied in the past but in the have been going to this dealership for the last 12 or 13 years, I have purchased 3 Santa Fe’s from them . Have been satisfied in the past but in the last year and a half the customer service department has been very lacking. Different employees and different managers every time I came in for service. The last time I came in before leaving on vacation to get an oil change was the last straw. Left for my vacation and only 2,000 after my so called oil change, my check oil light came on. We pulled over right away to check the oil and low and behold we were a quart low and the oil was black. We found a place to get and oil change right away. When we returned from vacation, I went back to the service department to complain and the basically said there was nothing they could do. Never ever going back there again. They have lost me as a customer for life. More

Nick Bettle is Amazing! For my daughter’s birthday, we wanted to buy her a car. We wanted to include Hyundai in the mix because of the safety ratings. From the time Nick Bett For my daughter’s birthday, we wanted to buy her a car. We wanted to include Hyundai in the mix because of the safety ratings. From the time Nick Bettle greeted my daughter and I inside the door the first time and the second time and then twice again when her dad came from Michigan to visit the dealership...he was extremely friendly, patient and personable. My daughter did not know her dad had met with Nick and we continued to look at other makes. We wanted to surprise her with the Hyundai and Nick was ALL IN. He set up the surprise and adorned the car with a bow, balloons & a Happy Birthday sign. I think he enjoyed it as much as we did. Go see Nick Bettle!! More

End of the Year Salesman Bought 2 new cars from Steven McGee December 19th. I only needed one. But he was a great salesman! He did not stop being great after papers were sig Bought 2 new cars from Steven McGee December 19th. I only needed one. But he was a great salesman! He did not stop being great after papers were signed. He took time with me on both vehicles to show me how things work. He also has answered my emails and texts since the sale. Everyone at the dealership was helpful and courteous. I would like to mention Robert Rainey who was so helpful on the day I picked up both vehicles. I would recommend the dealership to friends. More

Outstanding Service I bought my car via internet from Ron Marhofer Auto Mall. They were not used to doing business like this but it didn’t stop them. Darryl created a “ge I bought my car via internet from Ron Marhofer Auto Mall. They were not used to doing business like this but it didn’t stop them. Darryl created a “get it done” attitude. I felt like he could be trusted. He even encouraged me to gather information on my car. Nothing to hide here! The only thing that might have made it a little easier for the next internet sale Would be to explain how car shipping works or offer to arrange it. All in all I feel like I had honest, outstanding service from people who weren’t afraid to think and work outside the box. I highly recommend this group. Ask for Darryl. More

Excellent Service I worked with Robert Rainey in purchasing a new 2018 Hyundai Limited. He made the process seamless and easy even thought I live in Chicago and they ar I worked with Robert Rainey in purchasing a new 2018 Hyundai Limited. He made the process seamless and easy even thought I live in Chicago and they are in Ohio. Everyone on the staff was friendly and professional and the follow through was excellent. There was one small glitch, my brother picked up the car so he could drive it to me. He didn't notice that the temporary plates were missing until he got home about 45 minutes later. He called to see if they could mail them to him, but to our great surprise and delight they sent someone out with the plates that same day! I highly recommend the staff here and I really like my Hyundai!!! More

Great Experience Brianna was knowledgeable and helpful. She was never pushy and delivered all the info we needed to make a decision. I really appreciate everything h Brianna was knowledgeable and helpful. She was never pushy and delivered all the info we needed to make a decision. I really appreciate everything her and the staff at Marhofer did for us! More

Quick and helpful experience buying a new car Steve and the entire staff was great to work with! Every question I had was answered. They even provided answers to questions I wasn’t aware I should Steve and the entire staff was great to work with! Every question I had was answered. They even provided answers to questions I wasn’t aware I should be asking. They were not pushy, however once I decided I was going to purchase a vehicle, the process happened very quickly! Steve was so friendly and very easy going. My family has bought many cars from Ron Marhofer and don’t have any plans to go elsewhere! More