Ron Marhofer Hyundai

I worked with Rachel Define, She did a wonderful job helping me choose a used car. I will recommend her to family and friends. helping me choose a used car. I will recommend her to family and friends. More

Absolutely disappointed with my experience. I fully understand that a used car will have used car problems, but, 13 days after a purchase, I was in for another $1200 in reapars and maintenance. I fully understand that a used car will have used car problems, but, 13 days after a purchase, I was in for another $1200 in reapars and maintenance. The most disappointing aspect, the dealership literally wiped their hands of the sale and vehicle, and left me out in the cold. Buyer beware - if you buy a used car from Ron Marhofer, have it thoroughly checked out by an outside source, before signing anything. More

The way the Service department is set up to handle each customer is ridiculous. Only being able to work with your "assigned" service advisor is inconvenient and unappreciative of the customer's time. Havin customer is ridiculous. Only being able to work with your "assigned" service advisor is inconvenient and unappreciative of the customer's time. Having to call back or wait for your "assigned" service advisor is something that screams this center isn't operating at the highest degree of customer interests. There have been times when I have called to speak with the service department and have been on hold for 45 minutes. Overall, just lacking in many areas. More

Vehicle prices are as listed on website and on MSRP sheet on window. Becky is a knowledgeable, no pressure salesperson. I wish more dealers were as forthright with pricing. Will buy from this dealershi sheet on window. Becky is a knowledgeable, no pressure salesperson. I wish more dealers were as forthright with pricing. Will buy from this dealership. More

Worst car buying experience. They don’t return text/calls in a timely fashion. They are late to phone conferences. They lie to their customers. I purchased a vehicle, they us They don’t return text/calls in a timely fashion. They are late to phone conferences. They lie to their customers. I purchased a vehicle, they used it for their demo car for their employees to drive to/from work….you would think they would have noticed the volume knob on the radio being broken, put 1000 miles on it from when it came on their lot and not once disclosed that information. More

I worked with Jacob Orsich when buying my new to me vehicle from here. I was definitely wary since I was buying from Michigan remotely through their delivery option. Jacob was very professional and eas vehicle from here. I was definitely wary since I was buying from Michigan remotely through their delivery option. Jacob was very professional and easy to work with. Considering this was a remote sale, I felt they did a good job with communication with me. When I asked about a (very) small paint imperfection I thought I saw in a video of the car, Jacob was very quick to not only address it but send it to their paint and repair department to make sure it was taken care of. I felt that showed a lot of accountability on their end and I really appreciate that. I was able to trade in my current vehicle which they were willing to negotiate to a price that I was satisfied with since I had a competing offer and they were able to secure me a loan with a very good interest rate. Overall I am very happy with my experience and was impressed with how thorough they were with any concerns I had. I would recommend them to anyone who is looking for their next vehicle and can attest that their remote sales and delivery service is as good as or better than any dealership I have been to in person. The only thing I can think of that could have been improved from this sale was maybe a little more communication on when to expect to hear back on things. Jake was great at texting me as things were happening but maybe once or twice there were times when I wasn't sure exactly when I would hear back. Overall not a big issue though. More

Good:-Salesperson Katie George is Good: -Salesperson Katie George is excellent. -Received more for my trade than expected. After first visit i would have given the experience a 5 st Good: -Salesperson Katie George is excellent. -Received more for my trade than expected. After first visit i would have given the experience a 5 star rating Bad: - returned for paper work with a 6pm appointment. Was there over 2-1/2 hours - Finance person, Marcus, seemed to want to play games/not upfront. Interest rate and extra warranties. He didnt give price of extra warranties, just showed different monthly payments. I was already fed up before that. Not sure who buys stuff without seeing the price. I didnt need to Finance the car, and have an excellent credit rating....dont need someone trying to play games with me. Left there mad enough that the 5 stars drop to a 1 star, have no plays of returning to buy from them again. More

This is the worst dealer for service. They upcharge and hide costs until after the work is done. hide costs until after the work is done. More