Ron Marhofer Hyundai

Worst car buying experience. They don’t return text/calls in a timely fashion. They are late to phone conferences. They lie to their customers. I purchased a vehicle, they us They don’t return text/calls in a timely fashion. They are late to phone conferences. They lie to their customers. I purchased a vehicle, they used it for their demo car for their employees to drive to/from work….you would think they would have noticed the volume knob on the radio being broken, put 1000 miles on it from when it came on their lot and not once disclosed that information. More

I worked with Jacob Orsich when buying my new to me vehicle from here. I was definitely wary since I was buying from Michigan remotely through their delivery option. Jacob was very professional and eas vehicle from here. I was definitely wary since I was buying from Michigan remotely through their delivery option. Jacob was very professional and easy to work with. Considering this was a remote sale, I felt they did a good job with communication with me. When I asked about a (very) small paint imperfection I thought I saw in a video of the car, Jacob was very quick to not only address it but send it to their paint and repair department to make sure it was taken care of. I felt that showed a lot of accountability on their end and I really appreciate that. I was able to trade in my current vehicle which they were willing to negotiate to a price that I was satisfied with since I had a competing offer and they were able to secure me a loan with a very good interest rate. Overall I am very happy with my experience and was impressed with how thorough they were with any concerns I had. I would recommend them to anyone who is looking for their next vehicle and can attest that their remote sales and delivery service is as good as or better than any dealership I have been to in person. The only thing I can think of that could have been improved from this sale was maybe a little more communication on when to expect to hear back on things. Jake was great at texting me as things were happening but maybe once or twice there were times when I wasn't sure exactly when I would hear back. Overall not a big issue though. More

Good:-Salesperson Katie George is Good: -Salesperson Katie George is excellent. -Received more for my trade than expected. After first visit i would have given the experience a 5 st Good: -Salesperson Katie George is excellent. -Received more for my trade than expected. After first visit i would have given the experience a 5 star rating Bad: - returned for paper work with a 6pm appointment. Was there over 2-1/2 hours - Finance person, Marcus, seemed to want to play games/not upfront. Interest rate and extra warranties. He didnt give price of extra warranties, just showed different monthly payments. I was already fed up before that. Not sure who buys stuff without seeing the price. I didnt need to Finance the car, and have an excellent credit rating....dont need someone trying to play games with me. Left there mad enough that the 5 stars drop to a 1 star, have no plays of returning to buy from them again. More

This is the worst dealer for service. They upcharge and hide costs until after the work is done. hide costs until after the work is done. More

Amy and Conner did an excellent job getting my mother and I into vehicles that were a fit for us. I recommend them to anyone. They never pressured us like other dealers do. So grateful for them they are awes I into vehicles that were a fit for us. I recommend them to anyone. They never pressured us like other dealers do. So grateful for them they are awesome!!!! More

Poor service, consistently. If you have all the time in the world to wait, then this is the place. If you like to pay outrageous amounts for service, this is the place for you. Unfortunately, I have purcha the world to wait, then this is the place. If you like to pay outrageous amounts for service, this is the place for you. Unfortunately, I have purchased two vehicles from this dealership and have had consistent long waits with repairs at both the Arlington and Main Street locations. Initially, I simply thought it was the location so when I purchased another vehicle, I started going to the other location. It appears to be the culture of the company. Not a fan. More

I called for a service appointment / talked to a receptionist/ tried to get an appointment to fix my my palisade/ they asked many unrelated questions/ very annoying/ I called a different dealer/ no receptionist/ tried to get an appointment to fix my my palisade/ they asked many unrelated questions/ very annoying/ I called a different dealer/ no unrelated questions/ got my palisade serviced the next day and very statsfied! More