Ron Marhofer Hyundai

Terrible service charges 169. 00 for a horn that doesn't work under warranty so much for ever buying from you again P.S two new cars this year 00 for a horn that doesn't work under warranty so much for ever buying from you again P.S two new cars this year More

Let me start out by saying I have been a loyal customer of ron marhofer for over 12 years and have bought multiple new vehicles from them, I have always spoke very highly of them and always recommended the of ron marhofer for over 12 years and have bought multiple new vehicles from them, I have always spoke very highly of them and always recommended them, that is until today, a couple weeks ago I was notified that my vehicle was due for it's 3 year maintenance service and a recall and I asked them to schedule a service, my vehicle came with 3 years complimentary service, which the woman scheduling the service acknowledged, I live in cleveland and drive all the way to cuyahoga falls because of how good they have always been, when I arrived today for service they informed me I was outside the complimentary service , I explained that the service was scheduled by them and that it was done within the time limits, even though actual service was scheduled outside the time limit, to begin with this is ridiculous and should not have even been an issue but apparently it was and I was referred to the "service manager". After waiting 45 minutes he finally had time for me at which time he starts saying statements that were completely not true like I'm in kindergarten, mind you I am 56 years old, maybe he just looks at older people as stupid, statements like how the service contract was clearly explained when I purchased the car, ummmm no, like that has anything to do with it, how condescending, and how most people nowadays only use 1 oil change in 3 years or it only takes 20 minutes to get from cuyahoga falls to cleveland, REALLY???? Just stupid statements. Then said let us do the recall and he will send out an email to get approval for an oil change then after being there for 2 hours he says they cant do the oil change and started again with excuses!!! This appointment was made by ron marhofer and complimentary service acknowledged by them and once I drive 45 minutes down there they deny it, I dont know how the "service manager got his job or who gave it to him but I do know that he has no customer service experience, and because of him and this horrible experience, this will be my last time patronizing ron marhofer hyundai. More

Very helpful and answered my questions. Kept me updated on the car! Friendly people and recommended! Kept me updated on the car! Friendly people and recommended! More

I received excellent service from two dealerships in the Ron Marhofer auto family. At both sites I received timely responses and careful follow up. I bought my car via Internet. We had a large down payment Ron Marhofer auto family. At both sites I received timely responses and careful follow up. I bought my car via Internet. We had a large down payment and financed a very small amount. We were just appointed with the interest that we will pay as it was nearly 4% higher than the prearranged financing we had. You should also note that there is the ridiculous charge for paint and fabric protection around $700. This is just to put extra money in their pocket. That is the one thing that is negative. The price was excellent but I would rather pay more for the car and not for bogus charges. Brady and Amy were outstanding. Brandon helped us with the financing and kept us in the loop. This is the second car I bought from Ron Marhofer I live in New Mexico , so you can understand. I feel like they can be trusted. More

Just terrible. Don't go in with your own financing, they have zero interest in dealing with you. I don't know, maybe they just want the people that have a difficult Don't go in with your own financing, they have zero interest in dealing with you. I don't know, maybe they just want the people that have a difficult time financing so they can take advantage? Also, don't be fooled by the price showed online. Junk fee added for fabric and paint protector that won't be removed in final pricing. Terrible communication and so unprofessional; finance lady was verging on downright rude. Thankfully there are plenty of fish in the sea when it comes to cars and deals at quarter end. We just thought it'd be convenient to use since close to the University where our child lived. Shopping in our vicinity now instead. As another viewer stated, slowwwwww response to calls and no response to emails as you're trying to finalize things. I mean we were approved and ready to buy. It was a no brainer. I don't get it. More

I worked with Rachel Define, She did a wonderful job helping me choose a used car. I will recommend her to family and friends. helping me choose a used car. I will recommend her to family and friends. More

Absolutely disappointed with my experience. I fully understand that a used car will have used car problems, but, 13 days after a purchase, I was in for another $1200 in reapars and maintenance. I fully understand that a used car will have used car problems, but, 13 days after a purchase, I was in for another $1200 in reapars and maintenance. The most disappointing aspect, the dealership literally wiped their hands of the sale and vehicle, and left me out in the cold. Buyer beware - if you buy a used car from Ron Marhofer, have it thoroughly checked out by an outside source, before signing anything. More

The way the Service department is set up to handle each customer is ridiculous. Only being able to work with your "assigned" service advisor is inconvenient and unappreciative of the customer's time. Havin customer is ridiculous. Only being able to work with your "assigned" service advisor is inconvenient and unappreciative of the customer's time. Having to call back or wait for your "assigned" service advisor is something that screams this center isn't operating at the highest degree of customer interests. There have been times when I have called to speak with the service department and have been on hold for 45 minutes. Overall, just lacking in many areas. More

Vehicle prices are as listed on website and on MSRP sheet on window. Becky is a knowledgeable, no pressure salesperson. I wish more dealers were as forthright with pricing. Will buy from this dealershi sheet on window. Becky is a knowledgeable, no pressure salesperson. I wish more dealers were as forthright with pricing. Will buy from this dealership. More