Ron Marhofer Hyundai

Went in for brake service on March 1st. They replaced rear pads, calipers, and rotors (among other things). My brakes went out on April 2nd driving home from work, no pedal resistance, hand They replaced rear pads, calipers, and rotors (among other things). My brakes went out on April 2nd driving home from work, no pedal resistance, handbrake didn't work either. Sent car in for repairs and they tried to send it back to me without checking/fixing the handbrake despite me telling them to check it multiple times. I'm never buying another car from Marhofer because I refuse to have anything to do with their service department ever again. More

Bought a used car from them less than 90 days ago. Their dealership was the last place to do an oil change. Less than three weeks ago the oil plug for the drain fell out resulting in a seized engine. Their dealership was the last place to do an oil change. Less than three weeks ago the oil plug for the drain fell out resulting in a seized engine. They refused to take responsibility and help repair the vehicle. Which will be somewhere between $6000 and $8000. Telling us to contact our insurance company even though this isn’t an accident it’s a result of their technician not doing their job correctly. More

Darryl was very friendly, helpful and knowledgeable. We did not make a purchase but only because we wanted a specific warranty. We did not make a purchase but only because we wanted a specific warranty. More

I and my family have purchased many vehicles over the years from this family owned buisness. Due to the rude and unprofessional service team this will discontniue. When you have customers waiting infro years from this family owned buisness. Due to the rude and unprofessional service team this will discontniue. When you have customers waiting infront of you, don't ignore them and keep making phone calls. They then proceeded to tell me they don't carry synthetic blend oil and my oil change would be a 100 bucks. You morons could have tell me that when I made the appointment. Rude, dissrespectful, and lazy are the words that come to mine with your service team. The money my family and freinds have spent I/we deserve better. I am done ! More

Very helpful and answered my questions. Kept me updated on the car! Friendly people and recommended! Kept me updated on the car! Friendly people and recommended! More

Terrible service charges 169. 00 for a horn that doesn't work under warranty so much for ever buying from you again P.S two new cars this year 00 for a horn that doesn't work under warranty so much for ever buying from you again P.S two new cars this year More

Let me start out by saying I have been a loyal customer of ron marhofer for over 12 years and have bought multiple new vehicles from them, I have always spoke very highly of them and always recommended the of ron marhofer for over 12 years and have bought multiple new vehicles from them, I have always spoke very highly of them and always recommended them, that is until today, a couple weeks ago I was notified that my vehicle was due for it's 3 year maintenance service and a recall and I asked them to schedule a service, my vehicle came with 3 years complimentary service, which the woman scheduling the service acknowledged, I live in cleveland and drive all the way to cuyahoga falls because of how good they have always been, when I arrived today for service they informed me I was outside the complimentary service , I explained that the service was scheduled by them and that it was done within the time limits, even though actual service was scheduled outside the time limit, to begin with this is ridiculous and should not have even been an issue but apparently it was and I was referred to the "service manager". After waiting 45 minutes he finally had time for me at which time he starts saying statements that were completely not true like I'm in kindergarten, mind you I am 56 years old, maybe he just looks at older people as stupid, statements like how the service contract was clearly explained when I purchased the car, ummmm no, like that has anything to do with it, how condescending, and how most people nowadays only use 1 oil change in 3 years or it only takes 20 minutes to get from cuyahoga falls to cleveland, REALLY???? Just stupid statements. Then said let us do the recall and he will send out an email to get approval for an oil change then after being there for 2 hours he says they cant do the oil change and started again with excuses!!! This appointment was made by ron marhofer and complimentary service acknowledged by them and once I drive 45 minutes down there they deny it, I dont know how the "service manager got his job or who gave it to him but I do know that he has no customer service experience, and because of him and this horrible experience, this will be my last time patronizing ron marhofer hyundai. More

Very helpful and answered my questions. Kept me updated on the car! Friendly people and recommended! Kept me updated on the car! Friendly people and recommended! More

I received excellent service from two dealerships in the Ron Marhofer auto family. At both sites I received timely responses and careful follow up. I bought my car via Internet. We had a large down payment Ron Marhofer auto family. At both sites I received timely responses and careful follow up. I bought my car via Internet. We had a large down payment and financed a very small amount. We were just appointed with the interest that we will pay as it was nearly 4% higher than the prearranged financing we had. You should also note that there is the ridiculous charge for paint and fabric protection around $700. This is just to put extra money in their pocket. That is the one thing that is negative. The price was excellent but I would rather pay more for the car and not for bogus charges. Brady and Amy were outstanding. Brandon helped us with the financing and kept us in the loop. This is the second car I bought from Ron Marhofer I live in New Mexico , so you can understand. I feel like they can be trusted. More

Just terrible. Don't go in with your own financing, they have zero interest in dealing with you. I don't know, maybe they just want the people that have a difficult Don't go in with your own financing, they have zero interest in dealing with you. I don't know, maybe they just want the people that have a difficult time financing so they can take advantage? Also, don't be fooled by the price showed online. Junk fee added for fabric and paint protector that won't be removed in final pricing. Terrible communication and so unprofessional; finance lady was verging on downright rude. Thankfully there are plenty of fish in the sea when it comes to cars and deals at quarter end. We just thought it'd be convenient to use since close to the University where our child lived. Shopping in our vicinity now instead. As another viewer stated, slowwwwww response to calls and no response to emails as you're trying to finalize things. I mean we were approved and ready to buy. It was a no brainer. I don't get it. More