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Ron Marhofer Hyundai

Cuyahoga Falls, OH

2.9
703 Reviews
Ron Marhofer Auto Family is proud to provide our customers with the latest new models from Chevrolet, Buick, GMC, Hyundai, Genesis, and Nissan. We have been providing the Northeast Ohio community with a quality automotive experience since 1919. With the large range of brands offered by Ron Marhofer Auto Family, there is a vehicle for every budget and lifestyle within our inventory. Whether you are looking to purchase a family-friendly SUV, a smooth new sedan, or a robust new truck, you can find what you need at our dealerships. Not only does Ron Marhofer Auto Family provide Northeast Ohio with a great selection of new vehicles, but we also offer a no-pressure atmosphere so you can choose your next vehicle in peace. If a new vehicle isn't for you, browse our selection of used, cars, trucks, and SUVs. Our used inventory is comprised of a variety of makes and models that have been thoroughly inspected to ensure quality. We provide a free Carfax vehicle history report with every used car we sell and offer you an upfront value for your trade guaranteed with cash. Regardless of your budget, Ron Marhofer Auto Family is here to help make car buying easy for you. Our professional finance specialists partner with over 30 banks, so you can be sure you will get the best auto finance rates for your budget! We also provide lease options for those drivers who are looking for an alternative finance option. Can't make it into our dealership to pick up your car? No worries! Our dealerships offer free home delivery up to 150 miles away! We also offer delivery up to 400 miles from the dealership at an additional cost. Ron Marhofer Auto Family is your #1 source for Chevrolet, Buick, GMC, Hyundai, Genesis, and Nissan maintenance and repairs in Northeast Ohio. Our certified technicians are highly skilled in oil changes, brake repair, tire rotations, and more! Whatsmore, our dealerships only use genuine parts and accessories to provide the best quality service
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1260 Main Street

Cuyahoga Falls, OH

44221

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Showing 703 reviews

January 21, 2025

My O2 sensor is a bit rusted and instead of trying known techniques to remove it, they wanted to brute force it and have me give them the green light to damage my catalytic converter, which they wanted to c More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
January 20, 2025

DO NOT BUY A HYUNDAI OR BUY FROM THIS TERRIBLE DEALERSHIP. I purchased multiple vehicles from this dealership. I purchased extended warranties as I was led to believe they would "kick in" after More

by DontbuyaHyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitch Scolaro
January 20, 2025

DO NOT BUY A HYUNDAI OR BUY FROM THIS TERRIBLE DEALERSHIP. I have purchased multiple vehicles from this dealership. I purchased extended warranties on all as I was led to believe they would "kic More

by DontbuyaHyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitchell Scolaro
December 06, 2024

Bought car for 15000 lasted 15000 miles pad for extra warranty doing nothing salesman is a liar More

by Jasonmcnutt75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim
Dec 09, 2024 -

Ron Marhofer Hyundai responded

Thank you for sharing your feedback. We are very sorry to hear about your experience and want to address your concerns. Customer satisfaction is extremely important to us, and we’d like the opportunity to understand what happened and make things right. Please reach out to our management team directly, Chris at Cschaubert@marhofer.com, so we can review the situation, including the warranty details and your vehicle's issues. We’re here to help resolve this for you.

December 03, 2024

The staff and leadership at the Hyundai store are exceptional. Their sales staff are salaried not commission based; they work on providing you the best experience for what YOU want not what brings i More

by Robo
Recommend Dealer
Yes
Employees Worked With
Robert
Dec 04, 2024 -

Ron Marhofer Hyundai responded

Thank you for sharing your thoughts! The staff and leadership at our Hyundai store truly are exceptional. Our sales team operates on a salaried, non-commission basis, which allows them to focus entirely on providing you with the best possible experience—tailored to your needs, not driven by commission. As a high-volume store, there may occasionally be a short wait during the finance process, but we’re always working to make your experience as smooth and enjoyable as possible. If you ever feel unsure or uncomfortable at any point, please don’t hesitate to speak up—we’re here to listen and address any concerns. Having been part of the Ron Marhofer family for nearly eight years, I feel strongly about our unwavering commitment to understanding and exceeding the needs, preferences, and expectations of every customer. Your satisfaction is at the heart of everything we do!

December 02, 2024

Great place to buy a car. They make the buying experience easy because they give you the best price upfront no hidden fees. Everything is explained upfront. I highly recommend More

by Happycustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris P
Dec 04, 2024 -

Ron Marhofer Hyundai responded

Thank you for your wonderful review! We’re so glad to hear you enjoyed your car-buying experience. Transparency is one of our top priorities, and we’re thrilled that you appreciated our upfront pricing and no hidden fees. Your recommendation means so much to us! If you ever need anything, we’re here to help.

December 02, 2024

Very transparent and friendly experience! I would recommend to any of my family and friends. More

by dmnelson6464
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Haines
Dec 04, 2024 -

Ron Marhofer Hyundai responded

Thank you for your kind words! We’re thrilled to hear you had a transparent and friendly experience—it’s exactly what we strive for. Your recommendation to family and friends means so much to us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to seeing you again!

December 02, 2024

my family is now on our 10th car from the Marhofer stores. I recently bought a pre-owend Wrangler as well as we leased another Hyundai for our daughter. We receievd excellent help picking out the cars More

by hyundaifan1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
nick, chris and marcus
Dec 04, 2024 -

Ron Marhofer Hyundai responded

Thank you so much for your loyalty and for trusting us with your family’s vehicle needs—it means the world to us! We’re thrilled to hear that you’ve had such great experiences, from picking out the perfect cars to working with our finance team. Congratulations on your pre-owned Wrangler and your daughter’s new Hyundai lease! We can’t wait to welcome you back when it’s time for your next vehicle. If there’s anything you need in the meantime, don’t hesitate to reach out. Thank you for being such a valued part of the Ron Marhofer family!

November 02, 2024

I decided not to go with this dealer due to hidden fees and costs. They list a vehicle at a good price, I wanted a total because I was coming out of state and I was a guaranteed buyer of 1 of 2 vehicles I More

by Wildcatt417
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian salesman and the manager of dealership
Nov 06, 2024 -

Ron Marhofer Hyundai responded

Thank you for sharing your feedback with us. We apologize for any frustration caused by the additional fees and understand that transparency is especially important when planning an out-of-state purchase. It’s our goal to make sure all customers have a clear understanding of their total costs, and it sounds like we didn’t meet those expectations here. The protection package and documentation fees are standard offerings, but we recognize that these options may not align with everyone’s preferences. We appreciate your feedback on this and are taking it to heart to ensure a more seamless experience for future customers. We’re glad to hear you found a car that met your needs, and if there’s anything we can do to address your concerns or improve, please feel free to reach out. Thank you again, and we wish you all the best with your new vehicle!

Nov 06, 2024 -

Wildcatt417 responded

The fact of the matter is according to Ohio State Law that is false advertisement. You cannot give someone a price on a car and then give them a total with taxes and rhen add on fees because you claim you coated a car and that you do it with all cars. I was not given the option or choice. I was told you do that with all cars therefore I had to pay for it. It's just something the owner does . if the price does not include the protection fo the car spray that your slick manager tells people they have to pay for, it should be included in the price. Fraudulantly taking a car over blue book value is not the right way to do business. That particular car you took the price down $700 over the past few months. As soon as i wanted an invoice the car had an extra $695 accessory fee. That has absolutely nothing to do with doc fees. It has everything to do with the fact that the law says a car dealership camnot tack on hidden fees because they want to. Trust me i have full intentions on reporting it. Then you swift manager tells me to just come in and see it anyway as if Im not out of state is ridiculous. I told him no i am not paying hidden fees and it seemed like a scam. Shame on you. Hook line and sinker. Lower the price and then jack it back up to what you originally wanted. BUYERS BEWARE.

September 03, 2024

Don't waste your time at this dealer: I received the offer on email from Peter Howard. After test drive, he modified the price. More

by fbugescu
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Peter Howard
Sep 26, 2024 -

Ron Marhofer Hyundai responded

Thank you for sharing your feedback with us. We apologize for any confusion or frustration regarding the pricing during your visit. At Ron Marhofer, transparency and customer satisfaction are our top priorities, and we take situations like this very seriously. We would appreciate the opportunity to discuss your experience in more detail to better understand what happened and to make things right. Please feel free to reach out to James Berger, JamesB@marhofer.com directly at your earliest convenience. Thank you again for bringing this to our attention."

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