Ron Marhofer Hyundai | Page 7

I went in for an issue with the steering having no play in it, and being too sensitive to every little thing it's terrible in the wind and I hoped that they could do something for it, but they said it was in it, and being too sensitive to every little thing it's terrible in the wind and I hoped that they could do something for it, but they said it was normal, 2025 Tuscan not recommended due to this issue. I HAVE BEEN A TRUCK DRIVER FOR OVER 40 YEARS AND THIS VEHICLE IS WORSE IN THE WIND THAN A 13 FOOT 6 INCH HIGH 58 FOOT LONG TRAILER More

Staff was friendly. I appreciated the quick and thorough service. Waiting area was clean and had a great complimentary coffee machine. I appreciated the quick and thorough service. Waiting area was clean and had a great complimentary coffee machine. More

Very clean. Friendly service staff. Waiting room clean with amenities. Service done quickly in the amount of time told. Friendly service staff. Waiting room clean with amenities. Service done quickly in the amount of time told. More

I used my warranty to get my rear view camera fixed. My advisor Caleb got right on it and in a few days the part was in. He called and I came in on 2/7/25 and it no time I was riding into the sunset ! I My advisor Caleb got right on it and in a few days the part was in. He called and I came in on 2/7/25 and it no time I was riding into the sunset ! I will see you all again in mid March to get my oil changed More

Friendly staff who are fairly knowledgeable about their vehicles. Appointment timing could have been mentioned during this service as it took longer than expected vehicles. Appointment timing could have been mentioned during this service as it took longer than expected More

I recently purchased a new car from Marhofer Hyundai in Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throu Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throughout the process. The service department was so disorganized that I could never get a hold of anyone when calling. I ended up having to send several emails to try and get answers from Chris Shaubert, He gets an A+ in xx. I requested that they do a diagnostic test and multi-point inspection prior to the engine replacement and to inform me of the results of those tests. Not only did I not hear back regarding those tests, but they went ahead and replaced the engine without my authorization. I never even signed anything and had no idea of the costs to me until the morning my car was ready to be picked up. I'm not sure if they even did a multi-point test. The tire pressure on all tires were marked at 35, but two of them were low at 28 and 25. It was checked off as all lights working, but there was a headlight out. Those were minor things, but if they can't do the small things correctly, how can you trust them to do more important repairs? I felt misled and lied to throughout the process and was told different things from different people, including Hyundai customer care. Steer clear of this dealership! More

2023 Sante Fe under warranty. Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me $181!! Said some bolts were missing??? Replaced them and did nothing to help. More