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Ron Marhofer Hyundai

Akron, OH

Overview
Reviews
Vehicles
4.4
672 Reviews
Call Dealership (330) 644-3500
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3360 S Arlington Rd

Akron, OH

44312

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Showing 672 reviews

February 25, 2025

Been dealing with them 9 years. Leased 4 cars. All good with no problems. Good place to buy car with good service More

by dmiller1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Berger
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Mar 12, 2025 -

Ron Marhofer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 17, 2025

The service department has been mediocre. It is hard to get a service advisor by phone, and the “service schedulers” have no automotive knowledge. You can schedule online but the process do More

by trcoblentz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Berger
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Feb 20, 2025 -

Ron Marhofer Hyundai responded

Dear trcoblentz72, Thank you for taking the time to share your experience with us. We sincerely apologize for any difficulty you've encountered when trying to reach a service advisor and for any frustration with our scheduling process. Your feedback is valuable, and we are always looking for ways to improve our customer service and communication. We understand that Hyundai's maintenance reminders can sometimes be vague, and we appreciate your insight on how this affects your service experience. Our goal is to provide clear, knowledgeable guidance to every customer, and we will use your comments to improve our processes. If there’s anything we can do to make things right or better assist you in the future, please feel free to reach out to our service team directly. We appreciate your business and hope to provide a better experience on your next visit.

February 16, 2025

Everything went well and warranty work was taken care of as expected To be Completed More

by goingphono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
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Feb 20, 2025 -

Ron Marhofer Hyundai responded

Thank you for taking the time to share your experience! We're glad to hear that everything went smoothly and that your warranty work was completed as expected. If there's anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

February 16, 2025

Service was good but it's really realy hard to screw up an oil change More

by davidstarosto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
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Feb 20, 2025 -

Ron Marhofer Hyundai responded

You’re right—if we messed up an oil change, we'd probably have to turn in our wrenches! 😆 Glad we got the basics right, but we’re always looking to impress. Next time, we’ll try to make your visit so good you’ll forget it was "just" an oil change! Thanks for stopping by, and we appreciate your business!

February 14, 2025

This dealership is always been efficient and friendly, However,, my Santa Fe only has 15,400 miles and they recommended $700,00 worth of repairs. For example: Replace cabin filter-$225.00. A filter at Aut More

by rdumermuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Report | Print
Feb 20, 2025 -

Ron Marhofer Hyundai responded

Dear rdumermuth, We truly appreciate your loyalty and kind words about our efficiency and friendliness! That said, we completely understand your concern about pricing. Our recommendations are based on manufacturer guidelines and ensuring your vehicle stays in top shape, but we never want anyone to feel like they aren’t getting fair value. We’d be happy to go over any service recommendations with you in more detail and explore the best options for your needs. Feel free to reach out—we’re here to help, not to break the bank!

February 13, 2025

easy to work with No xx always just straight forward Finance is quick and rasy More

by Jcolombo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, James Berger
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Feb 20, 2025 -

Ron Marhofer Hyundai responded

Hey Jcolombo, Short, sweet, and to the point—just like the way we do business! 🚗💨 We’re glad you had a smooth and straightforward experience with us. Thanks for choosing Ron Marhofer, and we hope to see you again down the road!

February 12, 2025

Staff was friendly. I appreciated the quick and thorough service. Waiting area was clean and had a great complimentary coffee machine. More

by mwolf87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter, James Berger
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Feb 12, 2025 -

Ron Marhofer Hyundai responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team and enjoyed the clean waiting area (and the coffee!). Providing quick, thorough service and a comfortable environment is always our goal. We appreciate your support and look forward to seeing you again in the future!

February 12, 2025

I went in for an issue with the steering having no play in it, and being too sensitive to every little thing it's terrible in the wind and I hoped that they could do something for it, but they said it was More

by bill422c
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Report | Print
Feb 12, 2025 -

Ron Marhofer Hyundai responded

Thank you for taking the time to share your experience. We appreciate your trust in us and understand how important vehicle handling is, especially in challenging conditions. We're sorry to hear that the steering on your 2025 Tucson isn't meeting your expectations. While our team confirmed that it is operating within factory specifications, we want to ensure you feel safe and confident in your vehicle. If you'd like, we'd be happy to take another look or explore possible adjustments that might improve your driving experience. Please feel free to reach out to us directly at Chris at Cschaubert@marhofer.com , and we’ll do our best to assist you. Your feedback helps us improve, and we truly value your business.

Feb 14, 2025 -

bill422c responded

yes I would like them to take another look at it, as I told the man in service it's like the steering box is too tight, and there is absolutely no play in wheel, I think some sort of adjustment would solve the problem, it may be a suspension issue causing the problem but I doubt that

Mar 05, 2025 -

bill422c responded

I just came from the dealership for the 2nd time about the steering being too sensitive on my 2025 Tucson and once again they found nothing wrong, HOWEVER I WOULD LIKE TO THANK THE MASTER TECH. WHO SUGGESTED I TRY A DIFFERENT DRIVE MODE, I WOULD HAVE NEVER THOUGHT OF IT AS A REMEDY FOR SENSITIVE STEERING, HE SUGGESTED I TRY SPORT MODE TO INCREASE STEERING EFFORT AND IT WORKED LIKE A CHARM, IN NORMAL MODE IT IS TOO SENSITIVE, IF ANY OTHER TUCSON OWNERS FEEL THE SAME TRY SPORT !!!!! MUCH THANKS TO JACK SINGER FOR SUGGESTING THIS

February 11, 2025

I used my warranty to get my rear view camera fixed. My advisor Caleb got right on it and in a few days the part was in. He called and I came in on 2/7/25 and it no time I was riding into the sunset ! I More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Feb 12, 2025 -

Ron Marhofer Hyundai responded

Hi Robert, We appreciate you taking the time to share your experience! It’s great to hear that Caleb took care of your rear-view camera quickly and got you back on the road in no time. We’ll be ready to welcome you back in March for that oil change! Thanks for choosing Ron Marhofer—we look forward to seeing you again soon!

February 11, 2025

Very clean. Friendly service staff. Waiting room clean with amenities. Service done quickly in the amount of time told. More

by Kona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Berger
Report | Print
Feb 12, 2025 -

Ron Marhofer Hyundai responded

Hi Kona, We appreciate your kind words! It’s great to hear that you had a positive experience with our friendly team and enjoyed our clean, comfortable waiting area. We’re also glad we could complete your service in the expected time. Thanks for choosing Ron Marhofer—we look forward to seeing you again!

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