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Ron Marhofer Hyundai
Akron, OH
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 641 reviews
September 06, 2017
Happy with Marhofer Hyundai of Green! I can honestly say that my experience with Marhofer Hyundai of Green and with their staff, has been excellent and I would send any would-be vehicle bu I can honestly say that my experience with Marhofer Hyundai of Green and with their staff, has been excellent and I would send any would-be vehicle buyers to them without hesitation. Also, I love my Tucson! More
by rlw1141
Verified CustomerEmployees Worked With
Sara, Ashley and Jeremy
September 05, 2017
Ron Marhofer Hyundai, Green, Ohio This is my fourth Tucson, the last three of which, I purchased from Marhofer. The salesmen I buy from, Rick Jenkins, has been with Marhofer for over This is my fourth Tucson, the last three of which, I purchased from Marhofer. The salesmen I buy from, Rick Jenkins, has been with Marhofer for over 20 years. Others in the dealership have 20 and even 30 years longevity with this dealership. This says alot about the employee work environment, which along with the integrity and professionalism demonstrated by the sales and service staff, are a tribute to the management skills of the owner and his sons. I wouldn't buy a vehicle from any other dealer than Marhofer ! More
by anarmybass
Employees Worked With
Rick Vaughn & Rick Jenkins
September 03, 2017
Great experience Anyone looking to buy a Hyundai needs to go to Ron Marhofer, drove over an hour, my 2 local dealers played too many games and Ron Marhofer gave me a d Anyone looking to buy a Hyundai needs to go to Ron Marhofer, drove over an hour, my 2 local dealers played too many games and Ron Marhofer gave me a deal that blew me out of the water More
by bb12pointer
Employees Worked With
Mark Ortscheid and Ashley
September 01, 2017
Horrendous Service Dept. Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a lo Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a loud noise and the car would not move. I had it towed to Marhofer of Green knowing that it was still under the 2nd owner warranty. The day after it arrived there I had to call for the diagnosis. The assistant service manager Tyler confirmed the problem was the side gear and the drive axle and that Hyundai warranty would provide a new side gear and drive axle. I asked "what could have caused this and he said "it happens, but you are under warranty." He said he would order the parts and the car should be ready within 3 days. The day after the initial conversation Tyler called me and said " the service tech had obtained the parts and after opening the transmission he discovered there was additional damage inside and the transmission seal does not look original." Tyler said he would need to call Hyundai for an additional authorization. The next day Tyler called me and said "the question about the seal doesn't matter, as we have discovered damage on the outside of your transmission and Hyundai warranty will not cover this." I then called Hyundai USA to open a case investigation, as to all the different stories from the dealership. The following day Hyundai USA called me and said they would not cover warranty work due to the damage described by the dealership. I went into the dealership on Sat., Aug. 12 and asked for the service manager and was told Josh was off. I asked when he would be in and was told by Tyler not until Monday. I then asked in utter amazement how this could happen? I was only driving the car 35 mph and did no damage to the car. At this point Tyler started pounding into his computer and after 10 minutes handed me a quote of $8753.97. I clarified that Josh would be in after 8 am on Monday and he confirmed. On Monday morning I sent Ron Marhofer an email and he promptly replied saying I would get a call back that afternoon. As promised, Josh called that afternoon and said he would review the situation and talk with Hyundai USA. He called the following day indicating that he was still working with Hyundai USA to resolve the problem. The next day he called and said that Hyundai USA would not honor the warranty because of the damage. He then questioned whether the bolts holding the transmission shield in place were original. I reiterated that only I have driven the car since I purchased it with 84 miles on it and I have never driven over anything to cause damage to the transmission case nor has the transmission ever acted improperly. He then gave me a revised estimate of $6196.65. The next morning I arranged to have the car towed from Marhofer because at this point I just do not trust them. I had the car repaired at a transmission shop and they are also shaking their head as to what happened to this transmission at only 12,000 miles. The drive axle gears are stripped and the support bracket has one of the 4 mounting holes broken away. No one can understand why this is not under warranty. My car's undercarriage shows no damage, other than the broken bolt from the support bracket, evidently nicking the transmission case and a wheel rim. I would be very cautious going to Marhofer of Green and also Hyundai! More
by jmcclish1
Employees Worked With
Tyler and Josh
September 01, 2017
Great Experience at Marhofer Thank you for the efficient, courteous sales service. Everyone involved was very helpful and expedited the purchase of my new Hyundai Santa Fe. We are Thank you for the efficient, courteous sales service. Everyone involved was very helpful and expedited the purchase of my new Hyundai Santa Fe. We are very satisfied new car owners. More
by lkluff
Employees Worked With
Sarah and Mike
August 31, 2017
Charlie's review (Charlie is the car's name now) I love my car and feel perfectly at one with it while driving...like cowboys feel about their horses. Took Charlie on a 300 mile road trip right afte I love my car and feel perfectly at one with it while driving...like cowboys feel about their horses. Took Charlie on a 300 mile road trip right after purchase...hit torrential rain and hail and Charlie was a real trouper! Handled the weather like a pro! More
by cherylhall
Employees Worked With
Sara
August 31, 2017
Awesome service Todd and Sara are amazing Sara got me in and out no problem along with Todd and they even called to make sure I was getting along with my new car I wo Todd and Sara are amazing Sara got me in and out no problem along with Todd and they even called to make sure I was getting along with my new car I would love to get anther car from them More
by walkercortney1988
Employees Worked With
Todd and Sara
August 30, 2017
I don't understand this question I had a very positive experience. I didn't feel pressured and our salesman, Rick Jenkins, was a real professional. The finance staff made sure we und I had a very positive experience. I didn't feel pressured and our salesman, Rick Jenkins, was a real professional. The finance staff made sure we understood what we were signing. I would recommend this dealership to my friends and family. More
by dweston48
Employees Worked With
Rick Jenkins...
August 29, 2017
Amy Pethtel Review I was 100% satisfied with my experience. The staff was friendly and easy to work with. I would definitely return and recommend Ron Marfofer Hyundai to I was 100% satisfied with my experience. The staff was friendly and easy to work with. I would definitely return and recommend Ron Marfofer Hyundai to anyone. This was the easiest and most pleasing process I've ever had buying a car. More
by amp42578
Employees Worked With
Mark Ortscheid
August 26, 2017
Very Impressed This is the busiest we have ever seen a car dealer. Even though they were extremely busy, we had fast, friendly and courteous service. Our salesman wa This is the busiest we have ever seen a car dealer. Even though they were extremely busy, we had fast, friendly and courteous service. Our salesman was very knowledgeable about the vehicle. More
by caculp
Employees Worked With
Mark
