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Ron Marhofer Hyundai

Akron, OH

3.5
641 Reviews

3360 S Arlington Rd

Akron, OH

44312

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Showing 641 reviews

September 12, 2024

I recently purchased a new car from Marhofer Hyundai in Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throu More

by Terry V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Shaubert, Jayon Gary
Oct 27, 2024 -

Ron Marhofer Hyundai responded

Thank you for sharing your experience with us, Terry. We sincerely apologize for the issues you encountered and understand your frustration with the communication and service challenges you described. Your concerns about transparency and attention to detail are very important to us, and we regret that we did not meet those expectations during your visit. We will be thoroughly reviewing our processes and addressing your feedback with our service team to ensure a more consistent and clear communication experience for our customers. If you’d like to discuss this further, please don’t hesitate to reach out directly to our Service Director. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust in the future."

June 29, 2024

2023 Sante Fe under warranty. Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me More

by denny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Berger, Lindsey Tinsley
Jul 05, 2024 -

Ron Marhofer Hyundai responded

Thank you for your feedback. We're sorry to hear about your experience. This is not the level of service we strive to provide. Please contact our Fixed Operations Director, Chris at Cschaubert@marhofer.com so we can address this issue and work towards a resolution. Your satisfaction is important to us.

October 20, 2023

When your told by the person in charge that a loaner will be reserved and waiting when you take your vehicle in for warranty work and you show up and they’ve already loaned it out so you now have no transpor More

by Tee123
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
October 20, 2023

Do not get your car serviced here. Service manager and techs are a joke. Wrong oil put in my car and multi point inspection was not done. Service manager still has not called me afte More

by timdevening1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tad gates
October 12, 2023

The Marhofer Hyundai. was outstanding to work with during the search and then buying process. I would highly recommend Marhofer to anyone. More

by Nick K
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh and Nick
September 06, 2023

I was nervous about the whole buying process. I don’t like to feel pressured and have heard horror stories about car salespeople. I had an appt with Kevin and he was very easygoing and answered a More

by kittt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Todd
August 05, 2023

I cannot tell you how happy and satisfied I was at this dealership. These are the These are the nicest people that I have ever had the pleasure of working with to buy a car. Josh went out of his way to get More

by gentilepatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lovejoy
March 14, 2023

Great experience, the comfort, the ergonomics, the performance, the aesthetic, the mileage and practicality, and the price was great. Thank you More

by Enchantrismorris22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 14, 2023 -

Enchantrismorris22 responded

Thank you

Mar 17, 2023 -

Ron Marhofer Hyundai responded

Thanks so much for the opportunity! :)

January 25, 2023

Purchased a 2023 Palisades. When a error light came on the salesman didn't reply and could not speak to a service tech More

by rc97856
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark
Jan 27, 2023 -

Ron Marhofer Hyundai responded

We are sorry to hear about this experience with us. Thank you for bringing to our attention, I have forwarded to the appropriate personnel.

November 12, 2022

Myself and my daughter wanted to purchase a vehicle. We both went at separate times to test drive and were told it was out for service. After many calls and Texts we had an appointment for 9:00am toda More

by C Crawford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Lovejoy. & Brady
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