Ron Marhofer Hyundai
Akron, OH
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I recently purchased a new car from Marhofer Hyundai in Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throu Green, Ohio. I then decided to do a Oil consumption test and engine relacement done at this dealership. Unfortunately, I was misled and lied to throughout the process. The service department was so disorganized that I could never get a hold of anyone when calling. I ended up having to send several emails to try and get answers from Chris Shaubert, He gets an A+ in xx. I requested that they do a diagnostic test and multi-point inspection prior to the engine replacement and to inform me of the results of those tests. Not only did I not hear back regarding those tests, but they went ahead and replaced the engine without my authorization. I never even signed anything and had no idea of the costs to me until the morning my car was ready to be picked up. I'm not sure if they even did a multi-point test. The tire pressure on all tires were marked at 35, but two of them were low at 28 and 25. It was checked off as all lights working, but there was a headlight out. Those were minor things, but if they can't do the small things correctly, how can you trust them to do more important repairs? I felt misled and lied to throughout the process and was told different things from different people, including Hyundai customer care. Steer clear of this dealership! More
2023 Sante Fe under warranty. Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me Rattle in the steering column, in dash or under the hood. Told me 2 1/2 hours to diagnose. 4 1/2 hours later, couldn't find the rattle yet charged me $181!! Said some bolts were missing??? Replaced them and did nothing to help. More
When your told by the person in charge that a loaner will be reserved and waiting when you take your vehicle in for warranty work and you show up and they’ve already loaned it out so you now have no transpor be reserved and waiting when you take your vehicle in for warranty work and you show up and they’ve already loaned it out so you now have no transportation and half to be shuttled home with your kids. It’s plain out xxxxxxxx. This dealerships been nothing but a pain in my xxx they need to get their xxxx together or get out of town More
Do not get your car serviced here. Service manager and techs are a joke. Wrong oil put in my car and multi point inspection was not done. Service manager still has not called me afte Service manager and techs are a joke. Wrong oil put in my car and multi point inspection was not done. Service manager still has not called me after 4 days. Stay away from this dealer and especially the service department. More
The Marhofer Hyundai. was outstanding to work with during the search and then buying process. I would highly recommend Marhofer to anyone. was outstanding to work with during the search and then buying process. I would highly recommend Marhofer to anyone. More
I was nervous about the whole buying process. I don’t like to feel pressured and have heard horror stories about car salespeople. I had an appt with Kevin and he was very easygoing and answered a I don’t like to feel pressured and have heard horror stories about car salespeople. I had an appt with Kevin and he was very easygoing and answered all of our questions. We were there on a busy Sat and we didn’t feel rushed or pressured at all as I was deciding what car I wanted. The manager took the time to come over and introduce himself and thank us for coming. Todd took care of our financing and took the time to explain everything clearly and find the best deal for us. He was not pushy at all and made sure we were happy with the terms. The whole team made our experience pleasant and took away my anxiety. I’d happily recommend Marhoffer Hyundai of Green and their sales & finance team! More
I cannot tell you how happy and satisfied I was at this dealership. These are the These are the nicest people that I have ever had the pleasure of working with to buy a car. Josh went out of his way to get dealership. These are the These are the nicest people that I have ever had the pleasure of working with to buy a car. Josh went out of his way to get me in the car I wanted. The Finance guy was a peach where "no" wasn't in his vocabulary. The GM was a huge help and inked the deal and made me so comforable that I finally relaxed. I would do it again in a heartbeat. More
Great experience, the comfort, the ergonomics, the performance, the aesthetic, the mileage and practicality, and the price was great. Thank you performance, the aesthetic, the mileage and practicality, and the price was great. Thank you More
Myself and my daughter wanted to purchase a vehicle. We both went at separate times to test drive and were told it was out for service. After many calls and Texts we had an appointment for 9:00am toda We both went at separate times to test drive and were told it was out for service. After many calls and Texts we had an appointment for 9:00am today. They called to cancel this morning and reschedule for Monday as the salesman couldn’t make it. We had taken off work to be there and stated we would still be up and would just work with someone else. They called back and said it was being detailed and wouldn’t be there until Monday. Then another person called and someone else was test driving it right now. We were ready to make a cash deal on the car all week and got the run around. Canceled appointments and lies were the basis of our experience at this dealership. I do not recommend this very unprofessional place. More