Ron Carter Ford Alvin

Ron Carter Ford Alvin responded

We sincerely apologize for the delay in addressing your concerns and the inconvenience you experienced in trying to reach our service department. Your feedback is crucial, and we appreciate you bringing this to our attention. We understand how frustrating it can be to wait for a response and we're sorry for any frustration caused. We will be addressing this matter internally to ensure that communication channels are improved, and our customers receive the prompt and attentive service they deserve. If there's anything else we can do to make things right or if you have any additional feedback, please feel free to reach out. We value your business and the opportunity to make improvements based on your experience. Thank you for your patience and understanding.

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our team helpful and efficient. At Ron Carter Ford, we take pride in providing a transparent and straightforward experience without any games or sleazy sales tactics. We appreciate your trust in us, and if you ever have any more feedback or need assistance in the future, feel free to reach out. We look forward to serving you again!

Ron Carter Ford Alvin responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. Your feedback is taken very seriously, and we understand the importance of effective communication and timely service. We're genuinely sorry for the challenges you faced, and we acknowledge the lack of clear communication. Your experience does not align with our standards, and we are committed to addressing and rectifying the issues you've highlighted. We would appreciate the opportunity to discuss this further with you and explore how we can make amends. Please reach out to our customer service team at 281-331-8111, so we can better understand the specifics of your situation and work towards a resolution. We value your feedback and hope to have the chance to regain your trust in the future.

Ron Carter Ford Alvin responded

We appreciate you taking the time to leave a positive review! It's fantastic to hear that your car was serviced in a reasonable amount of time, and we're delighted that our team was able to assist you effectively. Customer satisfaction is our top priority, and we're always here to provide helpful and responsive service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again in the future!

Ron Carter Ford Alvin responded

Thank you for taking the time to share your experience! We appreciate your kind words and are pleased to hear that you found our service to be professional and efficient. Our shuttle bus service is designed to make the experience more convenient for our customers, and we're glad to know it has met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again.

Ron Carter Ford Alvin responded

Thank you for taking the time to share your experience with us. We appreciate your positive feedback regarding the sales process, from considering multiple options to the convenience of electronic document handling and the delivery of your vehicle over 200 miles. We sincerely apologize for the oversight regarding the missing key, spare, jack, and lug wrench. This falls short of our commitment to delivering a complete and satisfactory experience. Please be assured that we take this matter seriously, and the necessary items are on order to be promptly delivered to you. If there's anything else we can assist you with or if you have any additional concerns, please feel free to reach out. We value your business and appreciate your understanding. Thank you for bringing this to our attention, and we look forward to making things right for you.

Ron Carter Ford Alvin responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your recent visit was quick and efficient, and that you felt warmly welcomed by our team. Providing excellent service and a positive atmosphere is our priority, and we're delighted to know that you experienced just that. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

Ron Carter Ford Alvin responded

Congratulations on your first car purchase! We appreciate you taking the time to share your positive experience with our dealership. Providing great customer service and ensuring a fair deal is what we strive for, and we're thrilled to hear that we met your expectations. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and hope you enjoy your new car. Thank you for choosing the all new Ron Carter, and safe travels on the road!