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Ron Carter Ford Alvin

Alvin, TX

4.2
429 Reviews

3005 FM 528 Rd

Alvin, TX

77511

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Showing 429 reviews

January 27, 2024

Doug was very helpful and was consistent with notifications regarding my car. Daphne also helped me when I picked up my car, she had excellent customer service as well. More

by walleccw2
Recommend Dealer
Yes
Employees Worked With
Douglas Thompson, Douglas Thompson
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're delighted to hear that Doug provided you with helpful and consistent notifications regarding your car, and that Daphne offered excellent customer service when you picked up your car. Ensuring our customers receive top-notch service is a priority for us, and we're glad that both Doug and Daphne exceeded your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

January 26, 2024

My car was at the dealership in July 2023 and it was only on January 23,2024 the repairs were completed on my car This is totally unacceptable it took 6 months for the repair More

by Lsamaroo705
Recommend Dealer
No
Employees Worked With
Douglas Thompson, Douglas Thompson
January 26, 2024

Very pleasant and friendly and a quick repair time They explained the repair on the invoice and gave me a card for future needs More

by Fuzzyjo53
Recommend Dealer
Yes
Employees Worked With
Marshal Cates I've
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're delighted to hear that you found our staff very pleasant and friendly, and that the repair was completed quickly to your satisfaction. Providing clear explanations on the invoice and offering assistance for future needs are important aspects of our service, and we're glad that you appreciated these efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

January 26, 2024

All of the staff from sales to service makes you feel like a friend not just a customer. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla Wilson, Douglas Thompson, Daphne Deason, Wayne Lominac
Feb 03, 2024 -

Ron Carter Ford Alvin responded

It's wonderful to hear that you feel like a friend when interacting with our staff, from sales to service! Building strong relationships with our customers is important to us, and we're glad that our team has made you feel welcomed and valued. Providing a friendly and welcoming atmosphere is a priority for us, and we're delighted that our staff has been able to create that environment for you. If you ever need anything or have any questions, please don't hesitate to reach out. Thank you for your kind words and for being a part of our community!

January 26, 2024

When it was raining my windshield wiper stopped working. Carla got my car in right away and made sure it was fixed in a few hours. Exceptional customer service. More

by kayleewillbanks
Recommend Dealer
Yes
Employees Worked With
Carla
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're sorry to hear about the issue with your windshield wiper, but we're thrilled to hear that Carla provided you with exceptional customer service by getting your car in right away and ensuring it was fixed promptly despite the rainy weather. Your satisfaction and safety are our top priorities, and we're glad that Carla was able to address the issue efficiently. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

January 26, 2024

Great service. I always get great service from Ron Carter and Doug Thompson was exceptional. More

by chris@pedencpa.com
Recommend Dealer
Yes
Employees Worked With
Douglas Thompson, Douglas Thompson
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for your kind words! We're thrilled to hear that you always receive great service from Ron Carter, and we're delighted that Doug Thompson provided you with exceptional service during your recent visit. Customer satisfaction is our top priority, and we're glad that Doug went above and beyond to ensure your experience was positive. We truly appreciate your loyalty and your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

January 26, 2024

Timely My service advisor. I think her name was Janis did a very good job. Communicated with me great and hurt my vehicle ready when expected. More

by johnnyhelp
Recommend Dealer
Yes
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your feedback! We're delighted to hear that Janis provided you with excellent service during your visit. Timely communication and ensuring your vehicle was ready as expected are priorities for us, and we're glad that Janis met and exceeded your expectations. We appreciate your business and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

January 26, 2024

Had our oil changed and things went smooth as discussed. Great service and communication!???? We have always been happy with Ron Carter, we take our Lincoln Navigator there for this reason. We had problems More

by ROGER.TREVINO49
Recommend Dealer
Yes
Employees Worked With
Daphne Deason, Daphne Deason
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're thrilled to hear that your oil change went smoothly and that you were satisfied with the service and communication. Customer satisfaction is our top priority, and we're glad that we've consistently met your expectations, which is why you choose Ron Carter for servicing your Lincoln Navigator. We're sorry to hear about the issues you encountered with Bayway Lincoln, but we're grateful for the opportunity to continue providing you with excellent service. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Thank you for your continued loyalty, and we look forward to serving you again!

January 25, 2024

Mike took care of all my needs if anyone needs a vehicle ask for Mike fast and courteous we test drove and had a deal in less than an hour. More

by Luis flores
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're delighted to hear that Mike took care of all your needs and provided fast and courteous service. It's fantastic to know that you were able to test drive and make a deal in less than an hour with Mike's assistance. Your satisfaction is important to us, and we appreciate your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

January 25, 2024

Great customer service. Fast acting They took care of me in a fast and friendly manner More

by Dmruiz1989
Recommend Dealer
Yes
Employees Worked With
Wayne
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