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Ron Carter Ford Alvin

Alvin, TX

Overview
Reviews
4.2
429 Reviews
Call Dealership (281) 331-8111

3005 FM 528 Rd

Alvin, TX

77511

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Showing 429 reviews

February 02, 2024

The service was good. They did the work when they promised. They were efficient and friendly. More

by Davidpilsner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla Wilson
Report | Print
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience with our service team. Providing efficient and friendly service is a top priority for us, and we're pleased to know that we were able to meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business!

January 30, 2024

My experience at Ron Carter is always excellent. They are very friendly. They are very courteous. More

by ANTHONY.BENNETT
Recommend Dealer
Yes
Employees Worked With
Daphne Deason, Daphne Deason
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Feb 03, 2024 -

Ron Carter Ford Alvin responded

We're thrilled to hear that your experience at with us at Ron Carter Ford has consistently been excellent! Providing a friendly and courteous environment for our customers is a top priority for us, and we're delighted that you've noticed and appreciated our efforts in this regard. If there's anything else we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. Thank you for your continued support, and we look forward to serving you again!

January 30, 2024

Doug was excellent. He communicated clearly and it really felt like he had my best interest and cared. More

by ejkusnyer
Recommend Dealer
Yes
Employees Worked With
Douglas Thompson, Douglas Thompson
Report | Print
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your feedback! We're delighted to hear that Doug provided you with excellent service and communication. Ensuring our customers feel valued and cared for is a top priority, and we're thrilled that Doug exemplified this during your experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

January 29, 2024

I was told my car should be ready on Tuesday but wasn't ready until Friday. I understand the delay but a call to let me know would have been nice. Also, asked about recall. No communication that wasn't don More

by Juliebonnecaze
Recommend Dealer
Yes
Employees Worked With
Wayne
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January 28, 2024

Mr.Mike Henderson was my sales representative. He was professional, friendly and provided top notch customer service. Will definitely refer him to my family and friends. More

by TAMIRAHJ
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez, Daniel Ramirez
Report | Print
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with Mr. Mike Henderson! We're thrilled to hear that he provided you with professional, friendly, and top-notch customer service during your time at our dealership. It's fantastic to know that you had such a positive experience with him, and we truly appreciate your recommendation to your family and friends. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you and your loved ones again!

January 27, 2024

They were able to perform my service very quickly by a knowledgable transmission specialist technician. More

by kshudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Lominac
Report | Print
Feb 03, 2024 -

Ron Carter Ford Alvin responded

We're delighted to hear that we were able to perform your service quickly with the assistance of a knowledgeable transmission specialist technician! Providing efficient and expert service is a top priority for us, and we're pleased that your experience reflected that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

January 27, 2024

They just didn't inform us about the rental car until it was too late. And if we had rented a Ford they would've paid for it but we didn't know so we had to pay for it. Also they told us it would be ready a More

by keeverw12
Recommend Dealer
No
Employees Worked With
Wayne with Ford Service and Jo
Report | Print
January 27, 2024

The service writer was very courteous and knowledgeable. I had an appointment at 7:00 and when I walked in at 7:00 she greated by my last name and had the appointment pulled up on her computer. She had a go More

by CC995762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla Wilson
Report | Print
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're thrilled to hear that the service writer provided you with courteous and knowledgeable service. It's great to know that she greeted you promptly upon your arrival and had your appointment ready to go. We're glad that she had a good understanding of your vehicle's issues and what it would take to fix them. Providing efficient and effective service is important to us, and we're pleased that your experience reflected that. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future!

January 27, 2024

The customer service is good but their timing is a huge negative. In my case they had my truck for 6 days before they even looked at it, that’s with me making an appointment, I was $700 just in rental car More

by christopher.swift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Lominac
Report | Print
January 27, 2024

Doug was extremely responsive and thorough. We were approaching the end of our warranty and needed a few little things handled. He fixed everything on the list AND all open recalls. I will be r More

by Toby.fortenberry
Recommend Dealer
Yes
Employees Worked With
Douglas Thompson, Douglas Thompson
Report | Print
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're thrilled to hear that Doug provided you with extremely responsive and thorough service, ensuring that all your needs were taken care of before the end of your warranty. It's great to know that he addressed everything on your list and took care of all open recalls as well. We truly appreciate your recommendation and are grateful for your trust in us. We look forward to welcoming you back in the future! If you have any further questions or need assistance, please don't hesitate to reach out.

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