Ron Carter Ford Alvin

100% dissatisfied with the service. My car was in for a recall item and I made several attempts trying to get the status on my vehicle but I couldn't get ahold of my advisor. Everytiime My car was in for a recall item and I made several attempts trying to get the status on my vehicle but I couldn't get ahold of my advisor. Everytiime I called he was either busy or I was on hold for at least 15 mins. Then told they haven't had a chance to get with the mechanic and this went on all day. Also i was told several times that my advisor would call me back and that never happened. I always had to be the one to initiate contact. I had to physically go up to the dealership to get answers about my vehicle. I bought my car from this location 3 years ago brand new and this is the second recall on it. The first recall experience was exactly the same as the second. I don't know if manpower is the issue but the service is terrible. I paid alot of money for my vehicle and I would expect more. I typically like to get my vehicles serviced where i buy them so I will never buy another vehicle from this location again because I don't want to go through this the next time. I could see if this was a one off but I can't think of one experience that was a good one in the last 3 years when it come to service. More

The dealership needs to put covid behind us & get back to customer first service…. I can say that about most service businesses…. The companies that learn this will thrive going forward. I predict those tha customer first service…. I can say that about most service businesses…. The companies that learn this will thrive going forward. I predict those that don’t will go out of business sooner than later. More

Nobody answered the phone when I tried to find out when my car would be ready. When I left a message no one returned my call. When I finally got through to service writer she didn’t know if my car was read my car would be ready. When I left a message no one returned my call. When I finally got through to service writer she didn’t know if my car was ready and would call me back. She called and said I could pick it up. I told her when I dropped off my car that I needed a ride and she told me they didn’t have anyone to bring back to dealership. This is our only vehicle and told her I had requested a ride when I dropped off my car. She finally found someone who could pick me up. I was not at all happy with the communication at this dealership More

Craig Foster was great! He helped us so much during our visit. Thanks Craig Foster! He helped us so much during our visit. Thanks Craig Foster! More

Daphne was very friendly and informative on how long the process would take. She called when it was finished. It was a very good experience. process would take. She called when it was finished. It was a very good experience. More

No one knew anything about an issue I was asking about. No one ever returned my phone call.I was not satisfied this time around.This is my third purchase with Ron Carter.I do not know if will purchasing fro No one ever returned my phone call.I was not satisfied this time around.This is my third purchase with Ron Carter.I do not know if will purchasing from Ron Carter again. More