Ron Carter Ford Alvin

Douglas Thompson always treats me with a kind and professional experience and makes sure all work is done right. professional experience and makes sure all work is done right. More

Still have not completed the job that started one year ago. Waiting on leadership callback. ago. Waiting on leadership callback. More

She did a great job keeping me updated on progress. Wish the technician on the first visit had caught the problem Wish the technician on the first visit had caught the problem More

Great service on time and very professional. Service that you can trust right in your backyard. Service that you can trust right in your backyard. More

100% dissatisfied with the service. My car was in for a recall item and I made several attempts trying to get the status on my vehicle but I couldn't get ahold of my advisor. Everytiime My car was in for a recall item and I made several attempts trying to get the status on my vehicle but I couldn't get ahold of my advisor. Everytiime I called he was either busy or I was on hold for at least 15 mins. Then told they haven't had a chance to get with the mechanic and this went on all day. Also i was told several times that my advisor would call me back and that never happened. I always had to be the one to initiate contact. I had to physically go up to the dealership to get answers about my vehicle. I bought my car from this location 3 years ago brand new and this is the second recall on it. The first recall experience was exactly the same as the second. I don't know if manpower is the issue but the service is terrible. I paid alot of money for my vehicle and I would expect more. I typically like to get my vehicles serviced where i buy them so I will never buy another vehicle from this location again because I don't want to go through this the next time. I could see if this was a one off but I can't think of one experience that was a good one in the last 3 years when it come to service. More

The dealership needs to put covid behind us & get back to customer first service…. I can say that about most service businesses…. The companies that learn this will thrive going forward. I predict those tha customer first service…. I can say that about most service businesses…. The companies that learn this will thrive going forward. I predict those that don’t will go out of business sooner than later. More