Ron Carter Ford Alvin

Untrustworthy service. No documentation backing up any findings on service with customers. Lack of competency to work on vehicle and save customer money. Too expensive! No documentation backing up any findings on service with customers. Lack of competency to work on vehicle and save customer money. Too expensive! More

A total embarrassment of a dealership. . I will never use it again and will tell everyone I know not to use it . I will never use it again and will tell everyone I know not to use it More

Daphne Deason is a first class employee always early always positive / your service Dept is TERRIBLE This is the second time it’s taken more than 2 hours to change my oil I don’t know if I’ll be back always positive / your service Dept is TERRIBLE This is the second time it’s taken more than 2 hours to change my oil I don’t know if I’ll be back More

Fast friendly service I was in and out quick and they provided a shuttle home and back provided a shuttle home and back More

When I get on the schedule Doug takes great care of me and explains everything and explains everything More

Pro: Good customer service. Comfortable waiting area. Con: Took 3 hours for service to be completed Comfortable waiting area. Con: Took 3 hours for service to be completed More

They really went above and beyond with making sure we chose the right vehicle. We changed our minds so many times and they were so patient and understanding. Overall it was great customer service. chose the right vehicle. We changed our minds so many times and they were so patient and understanding. Overall it was great customer service. More

I scheduled a service appointment for oil change and tire rotation at 2 PM Friday. I drove 35 minutes from Sienna and arrived at 2 PM and set three hours in waiting room. Every service appointment I am told rotation at 2 PM Friday. I drove 35 minutes from Sienna and arrived at 2 PM and set three hours in waiting room. Every service appointment I am told the delay is due to new employees. I spent $77,000, including five year service warranty and always disappointed with service department. When I signed paperwork and received my key, there were no apologies from the service department employee. I would never recommend anyone to do business with this dealership. More

Gabriel was great, answered all our questions. Nice to see salesmen that are knowledgeable of what they are selling. Nice to see salesmen that are knowledgeable of what they are selling. More

Ricky was amazing. Friendly, courteous, honest and personable. He is one of the main reasons for us buying from Ron Carter. Dexter was just as amazing and very nice. I Friendly, courteous, honest and personable. He is one of the main reasons for us buying from Ron Carter. Dexter was just as amazing and very nice. I would defined recommended working with them any day of the week. Zack did not disappoint either. Was up front and helped us get into the right truck for us. More