Ron Carter Chrysler Dodge Jeep Ram in Alvin

I was happy to find the vehicle I wanted on the Roc Carter CDJR website showing some significant dealer price reductions from MSRP. When I arrived my sales consultant, Sam Jones, was very nice and pro Carter CDJR website showing some significant dealer price reductions from MSRP. When I arrived my sales consultant, Sam Jones, was very nice and professional. He made sure the price we saw on the website was what we would be paying and even helped me get some additional incentives through a partnership with my employer. I took the vehicle for a test drive and was very pleased. Sam took our information and did the initial work to get us moved over to the finance department . When the finance paperwork was ready I met with Santiago Bernal to complete the contract work. He seemed very knowledgable and made the process seem very smooth so that I could complete the purchase process. In hind sight it was a little too smooth. He added on a vehicle service and extended warranty plan without asking me (over $8000) as well as setting up a payment schedule without my initial input. I was interested in the vehicle protection and easier payment schedule, but I didn't really appreciate Not being asked initially before putting it into my contract. The worst part of the whole process was that in my rush to finish the deal and get home, I missed that the purchase price on the contract was NOT what I had agreed upon with Mr. Jones. It was SEVERAL thousand dollars more! In my weeks of attempts to contact Mr. Bernal about the price. He has been repeatedly unavailable and only made on an attempt to call me back. I called and texted with Mr Jones about the matter. Emailed them both with no resolution. On top of all that, I seem to be missing critical information from the dealership about activating the account for the vehicle protection plan. I also, have not been able to resolve that. More

Worst customer service at a dealership I’ve ever seen. Two weeks for a day of work and all the issues still aren’t fixed. No loaner cars available. To get someone on the phone was near impossible, had to Two weeks for a day of work and all the issues still aren’t fixed. No loaner cars available. To get someone on the phone was near impossible, had to drive over to the dealership to get answers. More

We love Ron Carter. We’ve bought our last 4 vehicles from them and are always satisfied with the customer service We’ve bought our last 4 vehicles from them and are always satisfied with the customer service More

Great experience with both the sales team and finance. I find the service advisor on the far left to be exceedingly handsome and charming. I find the service advisor on the far left to be exceedingly handsome and charming. More

I found the Jeep I was wanting at Ron Carter CDJR in Alvin. Todd, the salesman was extremely polite, courteous, and professional. He was knowledgeable of the vehicle features and the purchase process. T Alvin. Todd, the salesman was extremely polite, courteous, and professional. He was knowledgeable of the vehicle features and the purchase process. Thanks to Todd and Ron Carter CDJR in Alvin, TX!!!. More

I have bought vehicles from Ron Carter for over 20 years. I bought a 2024 Pacifica and I had so many problems with them that I would have to write a 5 page report on them. Lets just say I wish I had a lawy I bought a 2024 Pacifica and I had so many problems with them that I would have to write a 5 page report on them. Lets just say I wish I had a lawyer because I believe some illegal things were done. This car will be last I will ever buy from them again and my children have also bought 3 cars from them and they will never buy from them again. If you buy from them good luck and make sure that all of you i are dotted and all of your T are crossed. Watch your money. I had a lot of bad experience with them. They didn't even attempt to make things right. Good luck you will need it! More

Nice place and friendly people. Will be buying again from yall. Marcos and Rohahi helped me out a lot Will be buying again from yall. Marcos and Rohahi helped me out a lot More

They were pleasant and professional with me and my vehicle. I appreciate their condor when I asked about what could be wrong with my truck and when they promised I would ha e it back. vehicle. I appreciate their condor when I asked about what could be wrong with my truck and when they promised I would ha e it back. More

Great customer service. Morgan kept me informed on everything that was going on. He even communicated with the insurance company, Made sure things were "preserved" so the in Morgan kept me informed on everything that was going on. He even communicated with the insurance company, Made sure things were "preserved" so the insurance could do what they needed to do before getting the repairs needed. He coordinate the Jeep going to the next phase of being repaired. Again, greatly appreciated everything Morgan has done. More

Craig and all the sales team made my dream come true. They work so hard to make this deal happen and all the people are very friendly. Couldn’t ask for more, I definitely recommend this dealership to any They work so hard to make this deal happen and all the people are very friendly. Couldn’t ask for more, I definitely recommend this dealership to anyone out there looking for a new car. Special thanks to Santiago and Craig More